No frills, general use support ticket tracking. Easily document and communicate client relations within a support team.
Clean interface that is compatible with modern web browsers
Add comments and file attachments to tickets
Subscribe to ticket updates via email (alerts)
Automatically sends an email to the user assigned as owner of a ticket
View recent ticket activity and timeline statistics from the dashboard
Export ticket in PDF format
No complicated permission system…only admins can perform negative actions
In-line admin controls to delete comments, attachments, and tickets
TicketMule runs on PostgreSQL by default. MySQL and SQLite can be used with a small change to a couple of queries in the Ticket model. See issue #10 for details.
Basic installation creates a fresh database with a single admin user. See db/seeds.rb for admin user information.
After performing the basic setup, you can choose to test drive TicketMule by running the faker rake task as described below.
$ gem install bundler $ bundle install
Create a database.yml file and modify as needed:
$ cp config/database.postgresql.yml config/database.yml
Configure TicketMule settings in the production block of config/config.yml. See comments for details.
Modify config/environment.rb settings such as default timezone, rails gem version, relative url root (if applicable), etc.
Modify db/seeds.rb to create the seed data for your installation of TicketMule. This is where you create your organization's groups, statuses, and priorities.
Choose between basic installation or installation with test data:
Basic installation create database and schema, and initialize with seed data:
$ rake db:setup
Test drive create database and schema, initialize with seed data, and load 150 contacts, 500 tickets, and 4 non-admin users (see lib/tasks/faker.rake for details):
$ rake faker
By default, users can create their own accounts by navigating to /users/new. If this is not desired and you only want admins to create user accounts, a small change to config/routes.rb is required. The users resource will need the exception added for the new action. See the comments for the users resource map for details.
When you add an alert to a ticket, you will only receive an email alert when the ticket's attributes change. You will not receive an email alert when a comment or attachment is added.
Copyright © 2009 by J. Lee Smith. All rights reserved.
TicketMule is released under the MIT License. See the LICENSE file for details.
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