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Crash on launch #865

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sarahchimera opened this issue Mar 13, 2024 · 4 comments
Open

Crash on launch #865

sarahchimera opened this issue Mar 13, 2024 · 4 comments
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bug Something isn't working

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@sarahchimera
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App worked well at first. Trying to open now results in automatic crash on non-ARM MacBook Pro OS Ventura 13.5.2

@sarahchimera sarahchimera added the bug Something isn't working label Mar 13, 2024
@rmcrackan
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Sorry, I'm going to need a bit more to go on. Do you have a log file that you can attach here?

@sarahchimera
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sarahchimera commented Mar 14, 2024 via email

@rmcrackan
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I'm sorry I have no idea what I'm doing

That makes 2 of us; I'm not the Mac guy but I'll try to help. Since Libation once worked on your computer, inside your 'users' folder there should be a 'Libation' folder with log files in it.

@tommetge
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@sarahchimera (and for anyone else dealing with a crash on macOS) If you can still reproduce, do so (launch the app and let it crash), then open the "Console" application (you can find that under /Applications/Utilities or just launch it with Spotlight by clicking the Spotlight magnifying glass icon in the menu bar and typing, "Console"). In the left side bar of the Console application, you'll see "Crash Reports" - click on that and look for Libation in the list, though it might be under a different name. If you don't see it, post a screenshot and we can help you find it.

If you do see it, right-click on the entry and choose "Reveal in Finder" to show the file in Finder and attach it here. That will hopefully contain enough information to start diagnosing. Thanks for reporting this and for trying so hard to help!

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