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README.md

Cerb5 Plugins - cerb5blog.auto_close

Copyright (C) 2011 Robert Middleswarth http://www.cerb5blog.com/

What's this?

Allow you to automatically open or close tickets that are currently in waiting for reply status after a specified period of time.

Installation

  • Change directory to /cerb5/storage/plugins/
  • git clone git://github.com/rmiddle/cerb5blog.auto_close.git
  • git checkout --track -b 5.3 origin/5.3
  • In your helpdesk, enable the plugin from Setup->Features & Plugins.

Note: Make sure you branch number matches your Cerberus Version Number.

Credits

This plugin was developed by Robert Middleswarth.

License

http://opensource.org/licenses/gpl-2.0.php

This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.

This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.

You should have received a copy of the GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA