Add improved Servat evaluation

dissertation/testing.tex

@@ -413,6 +413,8 @@ \subsection{Continuous File System Protection}
 this response time against (as file size has no effect on the time taken to
 recognize the change), so there is no data available for this test.
 
+\newpage
+
 \section{Evaluation}
 
 The software produced in this project has met every requirement set out in the
@@ -425,16 +427,25 @@ \subsection{Servat Evaluation}
 \begin{quote}
 \begin{em}
 
-    At Servat, we are mainly an accounting systems provider, installing and
-    maintaining DataFile for our clients. We also resell a remote backup
+    Servat supplies, installs and supports accounting systems which include
+    Datafile (on premise), SAP Business One (on premise or hosted via remote
+    desktop-Citrix) and Aqilla (Cloud Based). We also resell a remote backup
     system, however, called Vembu. This is re-branded as our own product,
-    DataSquirrel. DataSquirrel backs up customer data over the internet to
-    a server in the cloud.
+    DataSquirrel. DataSquirrel backs up customer data over the Internet to
+    a server hosted on Amazon's EC2 cloud platform. 
+
+    I have personally been involved in backup systems for 30 years and have
+    learned that they can never be as simple as one might assume. Through our
+    implementation and support work we a  have wide experience of maintaining
+    user backups and development copies of various systems.
+
+    Robert has tackled a number of the issues with considerable initiative and
+    also identified a gap in the market. 
 
     The software Rob has produced is of a standard we would consider marketing
     as an in-house alternative to our DataSquirrel product. There are, however,
     a number of things which prevent us from doing so.
-    
+
     Firstly, the backup system does not support Windows operating systems,
     which is a definite must in our customer environments, which are almost
     entirely Windows-based. Also, the backups themselves are not encrypted,
@@ -448,13 +459,25 @@ \subsection{Servat Evaluation}
     written at the beginning of the project, and performs well in all areas. In
     particular, the web interface is well designed and intuitive, which would
     allow less technical personnel to recover files without contacting us
-    unnecessarily. All-in-all, an impressive piece of work!
+    unnecessarily. All-in-all, a well-made piece of software.
+
+    We hope Robert will find time and resources to continue this project after
+    graduation in which case we will continue support and hope to be involved
+    in the public launch.
+
+    Good Luck,
+
+    Chris Brown
+    Director,
+    Servat
 \end{em}
 
     ---Personal communication from Chris Brown (\emph{chris@servat.co.uk}),
-    received 3/5/2011
+    received 4/5/2011
 \end{quote}
 
+\newpage
+
 \subsection{Methodology}
 
 As described in section \ref{sec:implementation-methodology}, this project was