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- The fastest, most reliable transaction processing service available in the industry, guaranteed.
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Behind RocketGate, stands a solid engineering team comprised of individuals with experience developing mission critical applications, including the communications infrastructure for NASA’s Deep Space Network. Members of our team have developed aircraft and cargo tracking systems for the Military Airlift Command, live internet broadcasts such as the 2008 and 2010 Olympic Games, and have received numerous patents.
-The RocketGate team has applied their experience and knowledge to the creation of RocketGate’s secure, fault-tolerant and reliable payment processing platform, from initial development to continual responsiveness and support. Yes, it is rocket science!
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Behind RocketGate, stands a solid engineering team comprised of individuals with experience developing mission critical applications, including the communications infrastructure for NASA’s Deep Space Network. Members of our team have developed aircraft and cargo tracking systems for the Military Airlift Command, live internet broadcasts such as the 2008 and 2010 Olympic Games, and have received numerous patents.
-The RocketGate team has applied their experience and knowledge to the creation of RocketGate’s secure, fault-tolerant and reliable payment processing platform, from initial development to continual responsiveness and support. Yes, it is rocket science!
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- “I have been using Rocketgate as MojoHost's merchant gateway since 2007 and been tremendously happy. They are fully integrated with a large number of banks. RocketGate also has incredible merchant customer service that I have experienced first hand. Rocketgate functions as the gateway processor for many large companies in a variety of business sectors from tangible goods, live entertainment, VOD, membership sites and now, with MojoHost, web hosting. - -They have been extremely accommodating and have written custom enhancements to their interface to accomodate our unique needs as we have grown over time. We've been so pleased with the high level of service and interaction that when we made a recent bank change, I insisted to our new bank that we would not transition to them unless they worked with RocketGate. As it turned out all parties were compatible already. Thank you very much and I look forward to many more years of great business between our companies.”
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“I feel that the term “Life Saver” is cliché and often overused but feel this is the best way for me to describe Jason Burns and RocketGate. I have had an opportunity to work with RocketGate on multiple mobile projects that required responsiveness, creative thinking, persistence, project management and some technical integration. Needless to say, RocketGate met all challenges and more. Overall, RocketGate's team has a firm understanding of mobile marketing trends and Interactive technology. If anyone has a need to monetize commerce through the Web or Mobile, I strongly recommend RocketGate.”
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“RocketGate came to us offering a solution to a problem with credit card processing which we were experiencing with two other suppliers. At first we were sceptical of RocketGate’s ability to do more than the two big providers we worked with. RocketGate rapidly proved its mettle by identifying the problems we were encountering and overcoming them quickly, one by one. By dedication and round the clock working, RocketGate built up a great working relationship with our team.”
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“Jason Burns of RocketGate is an honest and ethical business partner. He is an industry resource and I rely on his guidance. RocketGate’s services are fairly priced and they deliver on commitments.”
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- Choose RocketGate’s responsive technology to avoid loss from datacenter outages.
-Many processors use a single datacenter with a “disaster recovery” model for so-called high availability. In this model, if one datacenter fails, then technicians are alerted who then try to address the problems with this datacenter. If they are unable to do so expediently, they begin the process of bringing their “disaster recovery” datacenter online. Outages, even partial outages, are obviously very costly.
-A 2011 research study called “Calculating the Cost of Data Center Outages” by the independent Ponemon Institute indicates that the costs range from a low of $38,969 to a high of $1,017,746 with an overall average cost of $505,502 per incident (with an “average” datacenter outage of 134 minutes, the cost is more than $11,000 per minute). These costs factor in lost business, destruction of mission critical data, impact of downtime on organizational productivity, cost to remediate systems and core business processes, legal and regulatory impact, lost confidence and trust among key customers, not to mention brand and reputation damage.
-In stark contrast, RocketGate’s fault-tolerant architecture uses multiple active/active datacenters, with load balancing and auto-cascading across the datacenters with no single point of failure. Harness the power of this technology for your business. RocketGate offers the following transaction processing options that leverage its multi-datacenter architecture:
- - -Use of multiple active-active, geographically-diverse datacenters with load balancing and auto-cascading means you don't lose transactions, ever.
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RocketGate offers many processing options, so you can choose the one that best fits your needs.
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So easy to use, you'll be up and running in minutes.
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- RocketGate’s advanced reporting system, “Mission Control” gives you the information necessary to make well-informed business decisions. Real-time reports are available online so you can view data anytime, anywhere. Mission Control allows you to view reports in a variety of formats such as HTML, CSV, PDF and XML. Merchants wishing to integrate data into in-house reporting applications can utilize an API to retrieve any of the reports programmatically.
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Reports can be cross-referenced by affiliate, country, website, product, price, merchant account, and more. Approval ratios and decline reasons can be cross-referenced by affiliate, country, site, product, price, account, and more.
- -Highly illustrative reports with graphs and projections mean you always know how your business is growing.
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Merchants who want to integrate data into in-house reporting applications can retrieve report data automatically.
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Real time reports offer up-to-the-minute sales data.
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- Protect your business with RocketGate’s automated chargeback processing service. When a chargeback, retrieval or reversal is received (via a daily digital feed),RocketGate will automatically mark the transaction as a chargeback, cancel a subscription (if applicable), block the customer from making future purchases, add the credit card number to a negative database and then send the data to the merchant via postback.
-The tool suite also includes a Chargeback Queue tool that lists retrieval and chargeback data for review with built-in workflow management. In addition, RocketGate’s sophisticated reporting helps to identify fraudulent activity from affiliates, consumers and issuing banks before chargebacks occur. This proactive approach improves your bottom line. Retrieval requests and chargebacks can be responded to efficiently and easily in order to get reversals as quickly as possible.
- -Daily feeds of chargeback and retrieval info lower your exposure to additional chargebacks from the same customer.
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Chargeback data is combined with sophisticated reporting to identify fraudulent activity before chargebacks occur.
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RocketGate's proactive approach improves your bottom line.
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- Manage customer accounts with RocketGate’s full suite of merchant support tools including tools for transaction lookups, subscription/recurring membership information updates and refunds, both full and partial. You have the ability to respond to retrieval requests and chargebacks quickly and easily. RocketGate’s Customer Support Tool Suite features:
-For merchants with subscription-based business models, customer retention is a key indicator of performance. Even a seemingly small increase in customer retention will significantly improve the bottom line over the long run. RocketGate provides many sophisticated tools that help merchants make well-informed business decisions regarding customer retention. In addition, RocketGate’s sophisticated fault-tolerant gateway helps maximize customer retention.
-With the cost of customer acquisition on the rise, customer retention is all the more important. RocketGate’s intelligent gateway helps increase the Average Customer Lifetime Value (ACLV) in a variety of ways including automatic retries of “soft” credit card declines (such as “card over limit”) ensuring that you don’t lose a good customer. In addition, RocketGate’s Gateway API has full support for programmatically updating customer billing information.
-Chargeback management is one of many important ways that RocketGate’s merchants minimize current and future risk and increase profits at the same time. RocketGate receives direct data feeds of chargebacks and retrieval requests from selected partner banks, enabling you to make business decisions with the most up-to-date information. Based on this information, RocketGate can immediately take steps on your behalf such as canceling the customer that is charging back and preventing him or her from making any future purchases. RocketGate’s Chargeback Queue tool allows single or multiple merchant representatives to process a pool of chargeback data and auto-populates fields in required financial paperwork with customer and transaction data for processing or contesting chargebacks with ease and efficiency. In addition, RocketGate offers automated reports that display chargeback data in a statistically meaningful way, making trends easy to see.
- -Customer support tools include transaction lookups, recurring billing info, refunds and many more.
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RocketGate receives direct data feeds of chargeback and retrieval data from many banks.
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Increase the average customer lifetime value by retrying "soft" declines with customizable, automated retries.
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- RocketGate’s high-performance gateway supports more than 60 different currencies, so you can efficiently expand your business by selling to international customers . International customers can view and pay with their own currency – which reduces credit requests and chargebacks. You have the added convenience of settlement and reporting in your local currency. RocketGate supports multiple US-based and offshore banks. Features include:
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| Offshore bank support in multiple regions of the world including Europe, Latin American and the Caribbean | -Save $ and time with real time currency conversion – Example: Run a transaction in EUR but have it settle in US$ | -
| Support for all widely used currencies | -Support for all widely used currencies | -
| Example: EUR -> USD | -No wire fees from foreign banks | -
| Example: GBP -> USD | -No foreign corporation setup required | -
Here is a list of the currencies we currently process. Please note that we can easily add new currencies by request:
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- Argentinean Peso ARS -Australian Dollar AUD -Bahamian Dollar BSD -Bermuda Dollar BMD -Brazilian Real BRL -Canadian Dollar CAD -Chilean Peso CLP -Chinese Yuan CNY -Columbian Peso COP -Costa Rican Colon CRC -Czech Koruna CZK -Danish Krone DKK -East Caribbean Dollar XCD -Euro EUR -Great British Pound GBP -Guatemalan Quetzal GTQ -Hong Kong Dollar HKD -Hungarian Forint HUF -Iceland Kronu INR -Indian Rupee INR -Indonesian Rupiah IDR -Israeli Shekel ILS -Japanese Yen JPY -Latvian Lats LVL -Macau Pataca MOP - |
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- Malaysian Ringgit MYR -Maldives Rufiyaa MVR -Maltese Lira MTL -Mexican Peso MXN -New Zealand Dollar NZD -Norwegian Krone NOK -Peruvian Nuevo Soles PEN -Philippine Peso PHP -Polish Zloty PLN -Russian Ruble RUR -Saudi Riyal SAR -Singapore Dollar SGD -Slovak Koruna SKK -South African Rand ZAR -South Korean Wan KRW -Sri Lanka Rupee LKR -Swedish Krona SEK -Swiss Franc CHF -Taiwan Dollar TWD -Thai Baht THB -Trinidad & Tobago Dollar TTD -Turkish Lira TRY -United Arab Dirham AED -US Dollar USD -Venezuelan Bolivar VEB - |
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Save time and money with real time currency conversion - no wire fees!
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RocketGate supports all widely used currencies and can easily add more if needed.
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Expand your business worldwide with RocketGate's multi-currency support.
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- RocketGate is a Tier 1 certified Payment Card Industry (PCI) compliant service provider.
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The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment. The PCI DSS is administered and managed by the PCI SSC, an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover and JCB.). It is important to note, the payment brands and acquirers are responsible for enforcing compliance, not the PCI Security Standards Council.
-1. Hosted Page
-RocketGate collects the credit card information on your behalf so you can reduce the scope of your PCI compliance efforts because you are not storing or transmitting sensitive data.
-See the lifecycle of a Hosted Page Transaction
-2. Hosted Form
-Credit card data is entered by the customer and then is transmitted directly to RocketGate. You are no longer required to be PCI compliant because you are not processing or transmitting sensitive data.
-See the lifecycle of a Hosted Form Transaction
-3. Tokenized Payment Processing
-RocketGate returns a unique token after the initial transaction that allows you to process subsequent transactions without storing credit card data.
-You are no longer required to be PCI compliant because you are not processing, storing or transmitting sensitive data.
-See the lifecycle of a Tokenized Transaction
-Here are the Payment Card Industry (PCI) Data Security Standard set out by the consortium of card issuers known as the PCI Security Standards Council:
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By complying with the PCI Data Security Standard, Visa members, merchants, and service providers not only meet their obligations to the payment system, but also build a culture of security that benefits everyone.
-RocketGate is a Tier 1 PCI Compliant service provider.
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RocketGate conforms to the PCI Data Security Standard.
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RocketGate protects your data so you can sleep at night.
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- Maximize profits with RocketGate’s easy to use, flexible and highly configurable recurring/subscription billing options and watch your revenue stream steadily grow. Features include:
-With RocketGate’s advanced membership reporting tools, you can:
-Recurring billing options including: auth-only, $0 auths, trials, step-down billing, upgrades and more.
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Data including affiliate, website, product ID is tracked in order to provide sophisticated sales metrics.
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Sophisticated recurring billing options help your business grow.
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- RocketGate’s sophisticated risk prevention algorithms precisely and effectively lower your chargeback ratios while increasing your revenues. Put RocketGate’s multi-level, intelligent, proprietary risk prevention software to work for your business. Risk reporting recognizes fraud patterns with built-in affiliate, customer and transaction risk tools and reports, identifying leading indicators of fraud before fraudulent transactions turn into chargebacks.
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Rocketgate’s tools can also be used to identify real-time risks, cross-reference multiple data-rich blacklists, deny re-entry and proactively refund high-risk transactions in an effort to eradicate chargebacks. Start using RocketGate’s tools and intelligent technology today to improve your bottom line tomorrow.
- -RocketGate's sophisticated risk prevention algorithms lower chargebacks and increase revenue.
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RocketGate's intelligent tools include real-time risk analysis, black/whitelists cross referencing and more.
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RocketGate's intelligent risk algorithms improve your bottom line.
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Sophisticated features include routing, load balancing, and cascading to multiple merchant accounts and PCI compliant tokenized transaction processing.
- Advanced Processing -Make well informed business decisions by utilizing a myriad of reports that answer many of the important questions about your business: sales, approval ratios, decline reasons cross-referenced by affiliates, countries, sites, products, prices, accounts and many more.
- Advanced Reporting -With 60 currencies currently offered, broaden your target market, increase sales and reduce chargebacks by billing in your customers' currency of choice - including real-time currency conversion and non-converted foreign currency transaction processing functionality.
- -Merchants can manage customers themselves including tools for updating membership information and customer refunds.
- -Maximize profits by utilizing easy to use, flexible, and highly configurable recurring billing options and actively grow a steady revenue stream.
- -Lower chargebacks by utilizing RocketGate's automated daily data feeds of retrieval, reversal and chargeback information, blocking future transaction attempts, and providing tools to cross-reference against other potential risky transactions.
- -Proprietary and sophisticated risk prevention algorithms precisely and effectively lower merchants' chargeback ratios while simultaneously increasing their revenues.
- -Merchants can reduce their exposure to risk by avoiding the storage and handling of sensitive payment information and reduce or eliminate the scope of PCI Compliance by processing with RocketGate.
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RocketGate supports the following Affiliate Admin and Analytics Programs:
Running an affiliate program in today’s market requires a stable, scalable platform which is highly configurable and allows you to run your program how you see fit. NATS lets you analyze and maintain affiliate relationships, deliver and track advertising tools, configure unlimited offers, and generate detailed reports. Integrated with many of today’s billing options.
The mother of all affiliate programs.
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Post Affiliate Pro is a market leading affiliate tracking software with more than 20,000 active affiliate programs. Software is designed to support and empower your affiliate program and it will even grow with you.
Turn insights into action. Get stronger results across all your sites, apps and offline channels. Google’s analytics solutions help you turn customer insights into real gains.
RocketGate's built-in reports offer insight into sales, chargebacks, approval ratios, and risk. We also support out of the box integrations with top affiliate systems.
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Be up and running in minutes; no pre-configuration of biller product codes needed. Manage all your products directly from within NATS or MPA.
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- RocketGate’s sophisticated and easy to use APIs (application programming interface) in multiple languages (PHP, Java, Ruby, Python, .NET etc) enable sample code-to-processing in minutes. See the Lifecycle of a Gateway Transactions.
-This can be used whether you are connected to RocketGate via Gateway or Hosted Page or Hosted Form methods. RocketGate returns a unique token after the initial transaction that allows you to process subsequent transactions, such as recurring billing or repeat purchases, without storing credit card data. This feature is supported by both our Gateway and Hosted Page solutions. See the lifecycle of Gateway Tokenized Transactions and the lifecycle of Hosted Page Tokenized Transactions.
- -Sophisticated and highly configurable load balancing and cascading across multiple banks, merchant accounts, platforms, processors, card issuers, currencies, websites and more.
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Support for more than 60 different currencies, so you can expand your business worldwide. Supports multiple US-based and offshore banks.
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Easy to use APIs have you up and running transactions in minutes.
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- Hosted Form is engineered for those who want maximum branding control and flexibility. In the Hosted Form solution, you host the purchase page and include an iFrame from RocketGate where the credit card data is entered by the customer and then is transmitted directly to RocketGate. This gives customers a seamless purchase experience from beginning to end.
-Compare the Hosted Page vs Hosted Form
-See the lifecycle of a Hosted Form Transaction.
-This can be used whether you are connected to RocketGate via Gateway or Hosted Page or Hosted Form methods. RocketGate returns a unique token after the initial transaction that allows you to process subsequent transactions, such as recurring billing, without storing credit card data. This feature is supported by both our Gateway and Hosted Page solutions. See the lifecycle of a Gateway Tokenized Transaction and the lifecycle of a Hosted Page Tokenized Transaction.
- -RocketGate does not charge percentage-based fees - just a simple per transaction fee.
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Use dynamic text and/or images in order to control the look and feel of the page.
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RocketGate's Hosted Form solution offers maximum branding control and flexibility.
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- Engineered for merchants who want the easiest integration or who do not want to host an SSL (secure sockets layer) site. In the Hosted Page solution, you link to a purchase page (hosted by RocketGate) where RocketGate securely collects credit card data on your behalf so you don’t have to store, transmit or process the credit card data. You control the look and feel of this page via the use of CSS (Cascading Style Sheets).
-Compare the Hosted Page vs Hosted Form
-See the lifecycle of a Hosted Page Transaction.
-This can be used whether you are connected to RocketGate via Gateway or Hosted Page or Hosted Form methods. RocketGate returns a unique token after the initial transaction that allows you to process subsequent transactions, such as recurring billing, without storing credit card data. This feature is supported by both our Gateway and Hosted Page solutions. See the lifecycle of a Gateway Tokenized Transaction and the lifecycle of a Hosted Page Tokenized Transaction.
- -Merchant can statically control the branding of web pages on a per-website basis.
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RocketGate does not charge percentage-based fees - just a simple per transaction fee.
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RocketGate's Hosted Page solution is the easiest integration.
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- RocketGate offers the following automated Chargeback Prevention systems:
While chargebacks are costly and painful, they can be prevented. Verifi’s innovative Cardholder Dispute Resolution Network™ (CDRN) is a patented and award-winning Saas based chargeback management program that prevents chargebacks and protects your payments.
Ethoca is a secure network for card issuers and merchants to connect and work cooperatively outside the payment network in a unique and powerful way!
-Ethoca, through its innovative services, helps connect card issuers to online merchants to stop fraud that slips through their defences and recapture lost revenues.
To learn more about these products, please email sales@rocketgate.com.
- -Both solutions are integrated into RocketGate's dispute resolution service - automating refunds, cancellations, reporting, reconciliation and fraud reduction.
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- RocketGate currently supports the following shopping carts:
-PrestaShop comes complete with over 310 features that have been carefully developed to assist business owners in increasing sales with virtually little effort. All features are integrated in the software and are 100% free. Learn more about PrestaShop.
-Magento’s founding officers built this Open Source e-commerce solution to give merchants full control over the look, content and functionality of websites. Because this product has full scalability and uses some of the newest technology, it can grow with the specific needs of today’s sophisticated merchants and accommodate seasoned merchants who want to keep up with the ever-changing market. Learn more about Magento.
-WooCommerce is the most popular WordPress eCommerce plugin. And it’s available for free. Packed full of features, perfectly integrated into your self-hosted WordPress website. Learn more about WooCommerce.
-CS-Cart is an out-of-the-box online shopping cart for merchants with shops of all sizes. They provide Community, Professional and Multi-Vendor product editions that cater to specific business needs from novices to sophisticated merchants. A ready-made storefront is available for merchants to customize their information. Learn more about CS-Cart.
-Zen Cart is free, user-friendly, Open Source shopping cart software. The software is based on OScommerce with straight forward installation and easy configuration with default installs and an impressive shipping module. Learn more about Zen Cart.
-With over ten years of experience, it’s not surprising that osCommerce is one of the web’s most popular Open Source online shopping cart solutions. Its platform supports over 245,000 community members and countless shopping carts worldwide. osCommerce has 6,500 add-ons from which to choose. Learn more about osCommerce.
-Pinnacle Cart is a robust shopping cart solution built from a marketing perspective that is noted for its speed and accuracy. Pinnacle is designed to increase clicks, boost sales and raise the average ticket amount. Though no programming experience is necessary, the software is written in PHP with a drag-and-drop design, product syndication tools, search engine optimization and a full support suite among many others. Learn more about Pinnacle Cart.
-Active Merchant is the standard payment processing library for Ruby applications. This product is an extraction from Shopify that can be used by itself or as a plug-in for connecting with any of their 36 different payment gateways in order to process financial transactions. Learn more about Active Merchant.
-VirtueMart is an Open Source e-commerce engine intended for use with the Content Management System Joomla. You can download, use and modify it without any restrictions under the GNU/GPL license. Learn more about VirtueMart.
-HikaShop is Joomla e-commerce software built for simplicity and flexibility. HikaShop provides an interface for handling different languages, currencies, zones and advanced taxes to enable you to sell anywhere in the world. Advanced store customization tools allow you to personalize views, checkout, information fields, emails and more based on your website’s needs. Increase your sales via affiliate program support, coupons, discounts and email marketing integration. Learn more about HikaShop.
-WHMCS was definitely onto something when they were the first company to package billing and support into the same solution back in 2005. Currently, it is a powerful business automation tool with solutions for client management, billing and support for your online store. Learn more about WHMCS.
-For carts/applications not currently integrated, RocketGate has developed an emulator product that conforms to the Authorize.net API. Most carts that are compatible with Authorize.net can be updated to process through RocketGate with no code changes.
RocketGate supports top shopping carts like Magento, CS Cart and Zen Cart.
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For unsupported carts, RocketGate offers an emulator solution that conforms to the Authorize.net API.
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So easy to use, you'll be up and running in minutes.
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- The Virtual Point of Sale (VPOS) system is an easy online option for processing credit card transactions for orders that come via phone or fax. You can connect to the VPOS in Mission Control via any online computer. RocketGate’s web-based electronic transaction management system utilizes RocketGate’s high-speed gateway as well as its proprietary fraud prevention system.
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Process phone or fax orders via RocketGate's VPOS from any online computer.
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Setup recurring transactions that will run automatically from the VPOS.
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VPOS is fully integrated with fraud prevention system.
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- RocketGate PR, LLC Privacy Policy
- This Privacy Policy was last updated June 7, 2024.
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-- This Privacy Policy details our handling of personally identifiable information (“Personal Information”) submitted to or otherwise collected by us via our website(s), mobile application(s), and/or in the course of providing payment processing, payment security, customer service, and fraud management solutions and services (collectively the “Services”) to Internet merchants. We will use and disclose Personal Information in accordance with the terms of this Privacy Statement.
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- I. Purposes for which RocketGate PR, LLC Processes Personal Data
- A. Categories of Data Subjects Whose Personal Data is Processed/Transferred
- RocketGate is a data processor that processes goods or services purchase transactions on behalf of online merchants from whom consumers initiate and wish to complete an online purchase of goods or services. Such information may, as applicable, consist of:
- · Consumer billing address
- · Consumer first name
- · Consumer last name
- · Credit card CVV/CVC/CVC2
- · Consumer email address
- · Credit card expiration date (month and year)
- · Consumer password
- · Consumer username
- · Consumer phone numbers (cell or other)
- · Name of credit card account holder
- · Credit card account number
- · PIN number
- · Routing number
- · Cardholder authentication verification value
- · Consumer IP address
- B. RocketGate’s Accountability for Data Transfers to Third Parties
- RocketGate does not transfer your personal data to any third party controllers.
- RocketGate sometimes uses sub-processors (agents) in providing its services to merchants. Before transferring personal data to any third party, RocketGate first enters into a contract with the third party that provides that such personal data will only be processed for a limited and specified purpose, that the third party will provide the same level of protection as the DPF Principles, and that the third party will notify RocketGate if it makes a determination that it can no longer meet this obligation. Upon such notice RocketGate will take reasonable and appropriate steps to stop and remediate unauthorized processing and will provide a summary or representative copy of the relevant privacy provisions of its contract with that sub-processor (agent) to the Department of Commerce upon request.
When we transfer DPF-covered information to a third party acting as our agent, we remain liable if the agent processes such personal information inconsistent with the DPF Principles, unless we can establish that we are not responsible for the event(s) causing damage.
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- C. How We Use Personal Data
- The categories of Personal Data that are Processed/transferred, are those necessary to complete the consumer’s purchase from the online merchant, as follows:
- 1. Consumer places order with merchant online store and proceeds to checkout, merchant forwards to RocketGate some or all of the payment information listed above;
- 2. Rocketgate (payment gateway) collects the payment information and sends it as SSL-encrypted to the processing bank for authorization;
- a. If Discovery or Amex, processing bank serves as acquiring bank;
- b. If Visa or Mastercard, the processing bank forwards the information;
- i. Visa or Mastercard captures 3D security and forwards to acquiring bank;
- 3. Acquiring bank authorizes or declines the transaction;
- 4. Response flows to the merchant;
- a. Transaction success – displays transaction ID;
- b. Transaction fail – displays reason for failure.
- D. Use of Cookies
- We use certain tools to collect information about users browsing our website. These tools use cookies that are small text files that are stored on a user’s computer hard drive. The cookies are used, among other things, for fraud reduction or for security purposes. We also use cookies to recognize customers or a previous visitor of our website to pre-populate website forms.
- To find out more about cookies, including browser-specific instructions on how to restrict or block cookies, go to http://www.allaboutcookies.org. Remember, though, without cookies, users may not be able to take full advantage of all our functionality.
- E. How we use Personal Information
- Usage and disclosure of Personal Information varies based on a party’s relationship with us. We primarily use this information to provide the Services and related features and to:
- · Facilitate the processing of payment transactions
- · Respond to requests and inquiries
- · Provide support services
- · Send Internet merchants administrative information when necessary
- · Analyze and monitor Services usage and to make improvements
- · Help secure the Services, prevent fraud and enforce our policies
- · Help personalize our Services
- · Comply with our financial regulatory and other legal obligations
- F. How we share Personal Information
- We never sell or barter Personal Information. We only share Personal Information as described in this policy with trusted service providers (sub-processors, or agents) in order to provide our Services. Specifically, we may share Personal Information:
- · As necessary to perform the Services and to complete payment transactions on behalf of Internet merchants
- · With service providers (sub-processors) that help us to operate our business by providing services such as fraud screening, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services
- · With third parties that have contracted with us to perform certain functions on our behalf
- · To comply with law or other legal obligations such as responding to subpoenas, or other requests from public and government agencies, including laws and other legal obligations outside a party’s country of residence
- · To protect our rights, operations or property, or that of our users
- · To investigate, prevent, or take action regarding potential or suspected illegal activities, fraud, threats to the personal safety of any person, or violations of the Service’s terms and conditions
- · With consent
- Please note that any information posted to public areas such as on our social media pages may be seen by other visitors.
- G. Choices
- Users can choose not to provide us Personal Information when they use our website(s) or mobile application(s). However, if the information request is not identified as optional and a user chooses to not provide required Personal information, then the user may not be able to use the features of the website or mobile application.
- Users can configure their browser to reject cookies, or to notify when a cookie is set. However, if you reject cookies, the RocketPay wallet may not operate properly.
- We must offer Users the opportunity to choose (opt out) whether their personal information is (i) to be disclosed to a third party or (ii) to be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by the User.
- By derogation to the previous paragraph, it is not necessary to provide choice when we discloe to a third party that is acting as an agent to perform task(s) on our behalf and under our instructions. We have entered into contracts with all such agents.
- For sensitive information (i.e., personal information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information specifying the sex lifr of the individual), we must obtain your affirmative express consent (opt in) if such information is to be (i) disclosed to a third party or (ii) used for a purpose other than those for which it was originally collected or subsequently authorized by you through the exercise of opt-in choice. In addition, we must treat as sensitive any personal information we receive from a third party where the third party identifies and treats it as sensitive.
- We act as a processor for merchants who collect your information for purposes of your purchase of goods or services. We do not disclose your information to any third parties other than sub-processors (agents) used in processing your information for the purposes for which you gave it to the merchant. We have contracts with our sub-processors ensuring proper handling of your information. We treat your information as sensitive.
- H. Accessing or editing Personal Information
- We may be contacted at privacy @ rocketgate.com to request deletion of, access to, or that we update, or correct the Personal Information collected by us or Internet Merchants using our Services. Please note, that consistent with local law, we may retain Personal Information for auditing purposes, to troubleshoot problems, assist with investigations, enforce our policies or comply with legal requirements. Please note that we are not responsible for permitting the review, or the updating or deleting Personal Information provided to a third-party, including any mobile application, social media platform, or wireless service provider.
- I. Retention period
- We will retain Personal Information for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by applicable law or regulation.
- J. What are your rights?
- Depending on your local laws, you have certain rights in respect of your Personal Data. In particular, you have a right of access, rectification, restriction, opposition, erasure and data portability. Please contact us if you wish to exercise any of these rights. If you wish to complete an access request to all personal data that RocketPay has on you, please note that you will be required to prove your identity.
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- II. Affirmative Commitment to Comply with Data Privacy Framework
- RocketGate complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. RocketGate has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. RocketGate has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/
- III. Alternative Dispute Resolution for Complaints and Recourse
- In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, RocketGate commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/DPF-Dispute-Resolution for more information or to file a complaint. The services of JAMS are provided at no cost to you.
- Under certain circumstances you may invoke binding arbitration. This arbitration option is available to an individual to determine, for residual claims, whether a participating organization has violated its obligations under the Principles as to that individual, and whether any such violation remains fully or partially unremedied. This option is only available for these purposes. For further information about the scope of, and procedures involved in invoking, binding arbitration please visit the DPF article here.
- IV. Investigatory and Enforcement Jurisdiction
- RocketGate is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
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- V. Means We Offer Individuals to Limit the Use and Disclosure of Personal Data
- RocketGate undertakes to respect the confidentiality of personal data and to guarantee you can exercise your rights.
- You have the right under this Privacy Policy, and by law if You are within the European Union, the United Kingdom, or Switzerland, to:
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- · Request access to Your Personal Data. The right to access, update or delete the information We have on You. Please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
- · Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
- · Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
- · Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
- · Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
- · Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.
- You may exercise your rights of access, rectification, cancellation and opposition by contacting RocketGate. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, RocketGate will try its best to respond to you as soon as possible.
- VI. How to contact us regarding your privacy concerns and questions
- If you have questions or comments about our privacy practices, or if you want us to correct your Information that is stored on our systems, please submit your request in writing to:
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- OR
- ROCKETGATE PR LLC
- 425 Carr. 693, PMB 260
- Dorado, PR 00646
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- Subject to our ability to verify your request, we will correct the information within thirty (30) days of receipt of your request.
