Troubleshooting

Nitun edited this page Jan 13, 2016 · 1 revision

Error Invalid IP

shmart_invalid_ip

Kindly cross check if the Merchant ID and secret key added in setting page is correct and associate with shmart account where you have provided the same domain name, URL or IP address.

Invalid Mobile Number:

shmart_invalid_mobile_no

Kindly check if the mobile number is added by customer or not. Also verify that there should not be any special character in mobile number like +91.

The contact number is required fields by shmart payment gateway, hence in plugin we have implemented.

If you are getting errors related to shmart API or openexchnage, please try to contact respective support team.