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Github service: cannot unlink after deleting account #3374

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nlgranger opened this Issue Dec 7, 2017 · 9 comments

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@nlgranger

nlgranger commented Dec 7, 2017

I have changed my github username and since it is not possible with readthedoc, I have deleted my account and created a new one.

When I try to connect readthedoc to github, it says The social account is already connected to a different account.. I have tried to revoke the connection to readthedoc on github but the message keeps appearing.

When I open https://readthedocs.org/accounts/github/login/?process=login, it redirects me to https://readthedocs.org/accounts/inactive/

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humitos commented Dec 7, 2017

Thanks for your report.

This is a known problem and it will be solved once #3214 will deployed, I think.

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nlgranger commented Dec 7, 2017

Ok thanks, I will keep this issue open until then.

@RichardLitt RichardLitt added the Bug label Dec 7, 2017

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safwanrahman commented Dec 7, 2017

@agjohnson Can you manually delete the account?

@agjohnson agjohnson self-assigned this Dec 7, 2017

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agjohnson commented Dec 11, 2017

@nlgranger What is the name of the account that is currently inactive? I'll reactivate so you can delete this account.

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nlgranger commented Dec 12, 2017

The account was pixelou

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agjohnson commented Dec 15, 2017

Activated! There may be a problem with removing your user, so you'll be our test subject. Report back if you hit any errors removing your user.

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nlgranger commented Dec 15, 2017

Should I keep the github link active on the old account while I delete it again or the cleanup functionnality is not active yet? Should I delete the projects from the account as well?

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nlgranger commented Jan 18, 2018

Ok, so I did the worst case scenario:
1- Github account linked to old account
2- Project imported and set to build automatically with old account
3- Delete old account
4- Link github to new account
5- Import project into new account

Everything worked as expected. Thanks for the fix.

@nlgranger nlgranger closed this Jan 18, 2018

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RichardLitt commented Jan 18, 2018

Thanks for updating us, @nlgranger!

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