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Document expected delay on CNAME change and need for CAA #4487

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merged 2 commits into from Aug 10, 2018

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nijel commented Aug 7, 2018

The SSL certificate issuing takes about one hour in this case according to comment in #2652.

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davidfischer Aug 7, 2018

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This is only the case for users who had an existing custom domain setup and then corrected their setup to comply with the custom domains docs. This doesn't apply to new setups. Perhaps there's a way to make that clear.

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davidfischer commented Aug 7, 2018

This is only the case for users who had an existing custom domain setup and then corrected their setup to comply with the custom domains docs. This doesn't apply to new setups. Perhaps there's a way to make that clear.

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Also one hour apparently is not enough. It took more than 12 hours with docs.weblate.org, I've switched docs.phpmyadmin.net about two hours ago and still not working...

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nijel commented Aug 8, 2018

Also one hour apparently is not enough. It took more than 12 hours with docs.weblate.org, I've switched docs.phpmyadmin.net about two hours ago and still not working...

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Also one hour apparently is not enough. It took more than 12 hours with docs.weblate.org

Did you have a CAA record on that domain? It may have been due to that.

docs.phpmyadmin.net

I don't even see that domain in the list of certificates that are pending. I see rtd-backend.phpmyadmin.net, but not docs.phpmyadmin.net. It is possible since we switched over a few weeks ago that the request to issue the certificate timed out. If you save the domain record in the Read the Docs UI (https://readthedocs.org/dashboard/<slug>/domains/), it should trigger adding the certificate again.

The real answer here is I need to get this status raised up to users in the UI.

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davidfischer commented Aug 8, 2018

Also one hour apparently is not enough. It took more than 12 hours with docs.weblate.org

Did you have a CAA record on that domain? It may have been due to that.

docs.phpmyadmin.net

I don't even see that domain in the list of certificates that are pending. I see rtd-backend.phpmyadmin.net, but not docs.phpmyadmin.net. It is possible since we switched over a few weeks ago that the request to issue the certificate timed out. If you save the domain record in the Read the Docs UI (https://readthedocs.org/dashboard/<slug>/domains/), it should trigger adding the certificate again.

The real answer here is I need to get this status raised up to users in the UI.

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nijel Aug 9, 2018

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nijel commented Aug 9, 2018

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nijel commented Aug 9, 2018

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The real answer here is I need to get this status raised up to users in the UI.

I got the UI display in #3987 which should go live within a week.

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davidfischer commented Aug 9, 2018

The real answer here is I need to get this status raised up to users in the UI.

I got the UI display in #3987 which should go live within a week.

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Would it be possible to also add the message about CAA here?

Show outdated Hide outdated docs/alternate_domains.rst Outdated

nijel added some commits Aug 7, 2018

Document expected delay on CNAME change
The SSL certificate issuing takes about one hour in this case according to comment in #2652.
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I've added CAA docs and adjusted wording based on your suggestion.

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nijel commented Aug 10, 2018

I've added CAA docs and adjusted wording based on your suggestion.

@nijel nijel changed the title from Document expected delay on CNAME change to Document expected delay on CNAME change and need for CAA Aug 10, 2018

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Thanks. Looks great!

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davidfischer commented Aug 10, 2018

Thanks. Looks great!

@davidfischer davidfischer merged commit a7d100d into rtfd:master Aug 10, 2018

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@nijel nijel deleted the nijel:patch-1 branch Aug 10, 2018

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