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Cannot save bookmark to the folder #42

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tynetom opened this Issue Jun 10, 2018 · 6 comments

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@tynetom
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commented Jun 10, 2018

The file couldn't be opened.

file:///Users/.....

I'm getting this error message whenever I try to open a folder, same message whether it is a folder that I've already annotated in Rectlabel (with existing xml files) or a new one. Haven't used the app in a couple of months but was working well before

@ryouchinsa

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commented Jun 11, 2018

Thanks for writing the issue.

When you open a folder, we try to save the access right to read/write in the folder.
But the api "bookmarkDataWithOptions" returns "The file couldn't be opened" error.
https://developer.apple.com/documentation/foundation/nsurl/1417795-bookmarkdatawithoptions?language=objc

We have a few reports of the problem from our users and they said the problem solved in a month.

  • Yesterday when I tried again after some weeks, the error is not appearing. I did not do anything besides what you told me to clean some folders (but I did this weeks ago not recently), so I really don’t know what could have solved the issue.

  • Sorry for the late response. The issue was resolved after upgraded to the latest RectLabel.

  • Clearing RectLabel's cache files
    Export Settings File from File menu and remove the folder below.
    ~/Library/Containers/com.waysify.roi/

We talked with apple technical support involving a few users but we could not know what was the essential reason to cause the problem.
https://developer.apple.com/support/technical/

Haven't used the app in a couple of months but was working well before

There might be an expiration date for the bookmark.
If we discard the old bookmark created more than a week ago and let users open the folder again, the problem might not happen.

Best regards,
Ryo

@icicle4

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commented Aug 5, 2018

I meet this problem. I used it yesterday.
I delete the file as you say, but it not works.

@ryouchinsa

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commented Aug 6, 2018

Hi, thanks for reporting the issue.
Could you tell us the RectLabel version and the OS X version?

@icicle4

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commented Aug 6, 2018

The RectLabel version is Version 1.96 (1.96),
and my system version is OSx10.13.3 (17D47).

@ryouchinsa

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commented Aug 6, 2018

Thanks for the information.

If you could, could you zip RectLabel app and send it to us?
support@rectlabel.com

We can check whether it works or not in our environment.

@ryouchinsa

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commented Aug 8, 2018

Our user solved the problem using the method below.
https://support.omnigroup.com/troubleshooting-mas-downloads/

  1. Delete RectLabel via the Launchpad app
  2. Log out of the Mac App Store
  3. Reboot your Mac.
  4. Log back in to the App Store and install RectLabel again.

@ryouchinsa ryouchinsa closed this Jan 28, 2019

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