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Upgrade on 7.9.4 Content in emails are same in body for all emails #4035

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Mausino opened this Issue Jul 24, 2017 · 12 comments

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Mausino commented Jul 24, 2017

Issue

I tested it on official SuiteCMR 7.9.4.. we upgraded from version 7.9.2 to latest ... maybe has something with this issue #4033 but if email is not imported the sender,recipient, + other data are correct but the content in body isn't.

But if you IMPORT the email.. the body is showing correct, but the Subject,date sent, recipient + sender fields are empty !!!
test3

Problem is when i created personal (the group was not possible to test in official demo) and it shows me all emails.. but when i open email.. body is same for all emails...

Same issue on our company SuiteCRM 7.9.4..

test1

test2

It mega important for us to fix it.. because the emails are not usable in SuiteCRM

Expected Behavior

Should show for every email its content in body + for imported emails recipient, sender, subject + date sent information's

Actual Behavior

Email are not usable for this moment!

Steps to Reproduce

  1. Create email account
  2. Go to listview of emails
  3. Open one or more emails

Context

Your Environment

  • SuiteCRM Version used: Official SuiteCRM 7.9.4
  • Browser name and version : Chrome 56.x 64bit
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Dillon-Brown commented Jul 24, 2017

Hi @Mausino, there is a fix for this here #4009 let me know if this solves the issue on your end.

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Mausino commented Jul 24, 2017

@Dillon-Brown i applied this fix.. isn't working for no imported emails (the body content) also isn't working for imported emails (the recipient, sender, subject, date sent).. i did not test for archived emails

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Dillon-Brown commented Jul 24, 2017

@Mausino Have you tried repair/rebuild and clearing cache?

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Mausino commented Jul 24, 2017

@Dillon-Brown sorry.. (the child mistake from my side that i forgot repair/rebuild) i tested on edge + chrome and it's working 👍 only for imported emails still did not show the sender name, which was reported in #4033
test4

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Dillon-Brown commented Jul 24, 2017

👍 We'll address the sender name in #4033. Thanks for testing.

@Mausino Mausino changed the title Upgrade on 7.9.4 Content in emails are same in body for all emails - Urgent! Upgrade on 7.9.4 Content in emails are same in body for all emails Jul 27, 2017

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scm1599 commented Aug 29, 2017

Is there any news on this topic? I'm experiencing this severe Issue in v7.4.9.

Is there going to be a patch or will it be solved in the next release? By when is the next version going to be released?

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anjo03 commented Aug 30, 2017

I have the same problem, and have tried QRR and manually clear the cache folder with rm -rf. Still the body of the first email being showed is "hanging"... Help!!

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scm1599 commented Aug 31, 2017

Let us summarize;
The issue occurred first in 7.9.3

July 19, 2017: Bug opened
#3919
High Priority, Resolved: Next Release

July 20, 2017: New release: 7.9.4
Bug not resolved

July 23, 2017: Same Bug opened under new number
#4033
High Priority, Resolved: Next Release

Bottom line: The bug is addressed. We have to wait for the next release.

Big question: By when can we expect the next release?

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Mausino commented Jun 12, 2018

@pgorod we upgraded from 7.10.4 tp 7.10.6 and issue again persisting

In all emails no imported emails are same body as in first opened emails... did you saw some activity on forum ?? because i searched and didn't find nobody that complain in latest version

only it was issue reported, but was closed #5811

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pgorod commented Jun 12, 2018

@Mausino I admit I am currently confused about Email issues, but I don't thibk I've seen this in the forums recently, no.

Maybe @Dillon-Brown wants to reopen this if he can reproduce? Or should it be a new issue?

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Mausino commented Jun 12, 2018

@pgorod @PedroErnst i checked the master branch and there is same issue as was fixed by https://github.com/salesagility/SuiteCRM/pull/4009/files

I see that @PedroErnst rewrited the code include/SugarFields/Fields/Html/DetailView.tpl before few days which worked
2f217a1

@Dillon-Brown Dillon-Brown reopened this Jun 12, 2018

@Dillon-Brown Dillon-Brown self-assigned this Jun 12, 2018

Dillon-Brown added a commit to Dillon-Brown/SuiteCRM that referenced this issue Jun 12, 2018

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Dillon-Brown commented Jun 12, 2018

Hi guys, I've created a temporary fix here: #6021 if you need this resolved but i'll be looking at creating a proper more long-term fix with some acceptance testing so we don't come across this again.

Dillon-Brown added a commit to Dillon-Brown/SuiteCRM that referenced this issue Jun 13, 2018

Dillon-Brown added a commit that referenced this issue Jun 18, 2018

Merge pull request #6027 from Dillon-Brown/issue-4035
Fixed #4035 - Upgrade on 7.9.4 Content in emails are same in body for…
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