diff --git a/menu/navigation.json b/menu/navigation.json index 10837ad24f..ccd9651826 100644 --- a/menu/navigation.json +++ b/menu/navigation.json @@ -3790,6 +3790,16 @@ ], "label": "Additional Content", "slug": "reference-content" + }, + { + "items": [ + { + "label": "I cannot transfer my domain", + "slug": "cannot-transfer-domain" + } + ], + "label": "Troubleshooting", + "slug": "troubleshooting" } ], "label": "Domains and DNS", diff --git a/pages/domains-and-dns/troubleshooting/cannot-transfer-domain.mdx b/pages/domains-and-dns/troubleshooting/cannot-transfer-domain.mdx new file mode 100644 index 0000000000..d09449b30b --- /dev/null +++ b/pages/domains-and-dns/troubleshooting/cannot-transfer-domain.mdx @@ -0,0 +1,78 @@ +--- +meta: + title: I cannot transfer my domain + description: This page helps you troubleshoot problems when you cannot transfer your domain +content: + h1: I cannot transfer my domain + paragraph: This page helps you troubleshoot problems when you cannot transfer your domain +tags: failed-transfer cannot-transfer transfer-not-working transfer-unavailable +dates: + validation: 2025-03-14 + posted: 2025-03-14 +categories: + - network +--- + +This page shows you how to solve domain transfer issues related to **Scaleway Domains and DNS**. + + + + - A Scaleway account logged into the [console](https://console.scaleway.com) + - [Created](/iam/how-to/create-api-keys/) an API key with sufficient [IAM permissions](/iam/reference-content/permission-sets/) to perform the actions described on this page + - Registered a domain with Scaleway Domains and DNS + +## Problem + +You cannot transfer a domain. + +## Possible causes + +- The top level domains (TLDs) you want to transfer are not supported by Scaleway. For example, Scaleway does not support the `.lat` or `.be` TLDs. + +- Your domain may be expiring soon. Some TLDs prevent a domain from being transferred before it expires. + +- You may have forgotten to initiate the transfer. + +- Your domain may be locked at your former registrar. + +- Your transfer code may be incorrect. + +- Your domain is premium, meaning it is short, usually associated with an actual industry or service, and often uses a TLD such as `.com`, `.net`, or `.org`. + +- The DNS servers associated with the domain you want to transfer may still be pointing to those of the former provider. + +## Solutions + +- Refer to the [list of TLDs supported by Scaleway](https://www.scaleway.com/en/domains-name/) or manually check that the TLD exists by following the 4 first steps documented in the [How to register an internal domain documentation](/domains-and-dns/how-to/register-internal-domain/). If the TLD you want to transfer is not displayed in the list of available domains, Scaleway does not support it. + +- Renew your domain and try transferring it again. + +- Make sure that you have initiated the transfer at your current registrar. + +- Perform a [WHOIS lookup](https://who.is/) to find out what your domain's [EPP status code](https://www.icann.org/resources/pages/epp-status-codes-2014-06-16-en) is. If you see any of the following statuses in the WHOIS output, contact your registrar for assistance. + + - `clientTransferProhibited`: the current registrar has blocked the transfer. You must enable transfers in your domain settings. + - `serverTransferProhibited`: the registry is preventing the transfer. Contact your registrar for details. + - `redemptionPeriod`: the domain has expired and is in a grace period before deletion. During this phase, transfers are not allowed. However, the current owner can restore the domain by paying a redemption fee. + - `pendingDelete`: the domain is about to be deleted and can no longer be restored. + + For a successful transfer, your domain should have one of these statuses: + - `active`: the domain is operational and can be transferred. + - `pendingTransfer`: a transfer is already in progress. + +- Make sure that you have the right transfer code. + +- Scaleway does not support premium domains. + +- Update the DNS servers to those of Scaleway (`ns0.dom.scw.cloud` and `ns1.dom.scw.cloud`). Once the DNS servers are updated, it may take up to 24 to 48 hours for the changes to propagate across the entire network. + + +## Additional information + +When a domain is transferred to a new registrar, the DNS zone hosted by the previous registrar may be deleted almost immediately. This can cause an interruption in service if DNS records are not set up beforehand. + +To avoid downtime, we recommend the following steps before initiating the transfer: + +1. [Register your domain as external](/domains-and-dns/how-to/transfer-external-domain/) using Scaleway Domains and DNS. This will allow you to duplicate your existing DNS zone while the domain is still managed by the current registrar. +2. Make sure that the duplicated zone is correctly configured and matches the existing records at the current registrar. +3. Initiate the domain transfer to Scaleway Domaisn and DNS. Once the transfer is complete, your domain will automatically become an internal domain in Scaleway’s system, ensuring continuity of service. diff --git a/pages/domains-and-dns/troubleshooting/index.mdx b/pages/domains-and-dns/troubleshooting/index.mdx new file mode 100644 index 0000000000..0b9b8147b4 --- /dev/null +++ b/pages/domains-and-dns/troubleshooting/index.mdx @@ -0,0 +1,33 @@ +--- +meta: + title: Domains and DNS - Troubleshooting + description: Find troubleshooting resources for resolving issues with Domains and DNS. +content: + paragraph: Find troubleshooting resources for resolving issues with Domains and DNS. +dates: + posted: 2025-03-14 +categories: + - network +--- + + + +## Featured pages + + + + + + +## Domains and DNS troubleshooting pages + +- [I cannot transfer my domain](/domains-and-dns/troubleshooting/cannot-transfer-domain/) \ No newline at end of file