From 26ba08cc74e2a21012d4f34a2e943c4c91a4c9bf Mon Sep 17 00:00:00 2001 From: nerda-codes Date: Fri, 28 Feb 2025 15:38:43 +0100 Subject: [PATCH 1/4] docs(dom): add tbshting --- .../cannot-edit-name-servers.mdx | 36 +++++++++++++++++ .../cannot-transfer-domain.mdx | 39 +++++++++++++++++++ .../domains-and-dns/troubleshooting/index.mdx | 8 ++++ 3 files changed, 83 insertions(+) create mode 100644 pages/domains-and-dns/troubleshooting/cannot-edit-name-servers.mdx create mode 100644 pages/domains-and-dns/troubleshooting/cannot-transfer-domain.mdx create mode 100644 pages/domains-and-dns/troubleshooting/index.mdx diff --git a/pages/domains-and-dns/troubleshooting/cannot-edit-name-servers.mdx b/pages/domains-and-dns/troubleshooting/cannot-edit-name-servers.mdx new file mode 100644 index 0000000000..057d0bfcc2 --- /dev/null +++ b/pages/domains-and-dns/troubleshooting/cannot-edit-name-servers.mdx @@ -0,0 +1,36 @@ +--- +meta: + title: I cannot edit my domain's name servers + description: This page helps you troubleshoot problems when you cannot edit your domain's name servers +content: + h1: I cannot edit my domain's name servers + paragraph: This page helps you troubleshoot problems when you cannot edit your domain's name servers +tags: transient-state transient transient-status edit-name-servers disabled-name-server-section +dates: + validation: 2025-02-28 + posted: 2025-02-28 +categories: + - network +--- + +This page shows you how to edit your domain's name servers from the [Scaleway console](). + + + + - A Scaleway account logged into the [console](https://console.scaleway.com) + - [Created](/iam/how-to/create-api-keys/) an API key with sufficient [IAM permissions](/iam/reference-content/permission-sets/) to perform the actions described on this page + - Registered a domain with Scaleway Domains and DNS + +## Problem + +You cannot edit domain's name servers from the Scaleway console. The **Edit** button is greyed out and the tooltip `Domain is in a transient status` displays. + + + +## Possible cause + + +- Like in the DNSSEC in **Enabling** status. + + + diff --git a/pages/domains-and-dns/troubleshooting/cannot-transfer-domain.mdx b/pages/domains-and-dns/troubleshooting/cannot-transfer-domain.mdx new file mode 100644 index 0000000000..597182d92f --- /dev/null +++ b/pages/domains-and-dns/troubleshooting/cannot-transfer-domain.mdx @@ -0,0 +1,39 @@ +--- +meta: + title: I cannot transfer my domain + description: This page helps you troubleshoot problems when you cannot transfer your domain +content: + h1: I cannot transfer my domain + paragraph: This page helps you troubleshoot problems when you cannot transfer your domain +tags: failed-transfer cannot-transfer transfer-not-working transfer-unavailable +dates: + validation: 2025-02-28 + posted: 2025-02-28 +categories: + - network +--- + +This page shows you how to solve domain transfer issues. + + + + - A Scaleway account logged into the [console](https://console.scaleway.com) + - [Created](/iam/how-to/create-api-keys/) an API key with sufficient [IAM permissions](/iam/reference-content/permission-sets/) to perform the actions described on this page + - Registered a domain with Scaleway Domains and DNS + +## Problem + +You cannot transfer a domain. + +## Possible causes + +- The top level domains (TLDs) you want to transfer are not supported by Scaleway. For example, Scaleway does not support the `.lat` or `.be` TLDs. LINK TO SUPPORTED TLDs. +- Your domains may be locked at your former registrar. +- Your transfer code may be incorrect. +- Your domain's name servers may still be pointing to the former provider. + +## Solutions + + + + diff --git a/pages/domains-and-dns/troubleshooting/index.mdx b/pages/domains-and-dns/troubleshooting/index.mdx new file mode 100644 index 0000000000..f290b26ca0 --- /dev/null +++ b/pages/domains-and-dns/troubleshooting/index.mdx @@ -0,0 +1,8 @@ +--- +meta: + title: Domains and DNS - Troubleshooting + description: Domains and DNS Troubleshooting +content: + h1: Domains and DNS - Troubleshooting + paragraph: Domains and DNS Troubleshooting +--- \ No newline at end of file From 95279ce6a42ace0465ef86a81840cc8ddd779544 Mon Sep 17 00:00:00 2001 From: nerda-codes Date: Fri, 14 Mar 2025 17:35:59 +0100 Subject: [PATCH 2/4] docs(add): add tbshting --- menu/navigation.json | 10 ++++ .../cannot-edit-name-servers.mdx | 36 ------------- .../cannot-transfer-domain.mdx | 52 ++++++++++++++++--- 3 files changed, 56 insertions(+), 42 deletions(-) delete mode 100644 pages/domains-and-dns/troubleshooting/cannot-edit-name-servers.mdx diff --git a/menu/navigation.json b/menu/navigation.json index 10837ad24f..ccd9651826 100644 --- a/menu/navigation.json +++ b/menu/navigation.json @@ -3790,6 +3790,16 @@ ], "label": "Additional Content", "slug": "reference-content" + }, + { + "items": [ + { + "label": "I cannot transfer my domain", + "slug": "cannot-transfer-domain" + } + ], + "label": "Troubleshooting", + "slug": "troubleshooting" } ], "label": "Domains and DNS", diff --git a/pages/domains-and-dns/troubleshooting/cannot-edit-name-servers.mdx b/pages/domains-and-dns/troubleshooting/cannot-edit-name-servers.mdx deleted file mode 100644 index 057d0bfcc2..0000000000 --- a/pages/domains-and-dns/troubleshooting/cannot-edit-name-servers.mdx +++ /dev/null @@ -1,36 +0,0 @@ ---- -meta: - title: I cannot edit my domain's name servers - description: This page helps you troubleshoot problems when you cannot edit your domain's name servers -content: - h1: I cannot edit my domain's name servers - paragraph: This page helps you troubleshoot problems when you cannot edit your domain's name servers -tags: transient-state transient transient-status edit-name-servers disabled-name-server-section -dates: - validation: 2025-02-28 - posted: 2025-02-28 -categories: - - network ---- - -This page shows you how to edit your domain's name servers from the [Scaleway console](). - - - - - A Scaleway account logged into the [console](https://console.scaleway.com) - - [Created](/iam/how-to/create-api-keys/) an API key with sufficient [IAM permissions](/iam/reference-content/permission-sets/) to perform the actions described on this page - - Registered a domain with Scaleway Domains and DNS - -## Problem - -You cannot edit domain's name servers from the Scaleway console. The **Edit** button is greyed out and the tooltip `Domain is in a transient status` displays. - - - -## Possible cause - - -- Like in the DNSSEC in **Enabling** status. - - - diff --git a/pages/domains-and-dns/troubleshooting/cannot-transfer-domain.mdx b/pages/domains-and-dns/troubleshooting/cannot-transfer-domain.mdx index 597182d92f..2804306f03 100644 --- a/pages/domains-and-dns/troubleshooting/cannot-transfer-domain.mdx +++ b/pages/domains-and-dns/troubleshooting/cannot-transfer-domain.mdx @@ -7,13 +7,13 @@ content: paragraph: This page helps you troubleshoot problems when you cannot transfer your domain tags: failed-transfer cannot-transfer transfer-not-working transfer-unavailable dates: - validation: 2025-02-28 - posted: 2025-02-28 + validation: 2025-03-14 + posted: 2025-03-14 categories: - network --- -This page shows you how to solve domain transfer issues. +This page shows you how to solve domain transfer issues related to **Scaleway Domains and DNS**. @@ -27,13 +27,53 @@ You cannot transfer a domain. ## Possible causes -- The top level domains (TLDs) you want to transfer are not supported by Scaleway. For example, Scaleway does not support the `.lat` or `.be` TLDs. LINK TO SUPPORTED TLDs. -- Your domains may be locked at your former registrar. +- The top level domain (TLDs) you want to transfer are not supported by Scaleway. For example, Scaleway does not support the `.lat` or `.be` TLDs. + +- Your domain may be expiring soon. Some TLDs pevent a domain from being transferred before it expires. + +- You may have forgotten to initiate the transfer. + +- Your domain may be locked at your former registrar. + - Your transfer code may be incorrect. -- Your domain's name servers may still be pointing to the former provider. + +- Your domain is premium, meaning it is short, usually associated with an actual industry or service, and often use a TLD such as `.com`, `.net`, or `.org`. + +- The DNS servers associated with the domain you want to transfer may still be pointing to those of the former provider. ## Solutions +- Refer to [the list of TLDs supported by Scaleway](https://www.scaleway.com/en/domains-name/) or manually check that the TLD exists by following the 4 first steps documented in the [How to register an internal domain documentation](/domains-and-dns/how-to/register-internal-domain/). If the TLD you want to transfer does not display in the list of available domains, Scaleway does not support it. + +- Renew your domain and try transferring it again. + +- Make sure that you have initiated the transfer at your current registrar. + +- Perform a [WHOIS lookup](https://who.is/) to find out what your domain's [EPP status code](https://www.icann.org/resources/pages/epp-status-codes-2014-06-16-en) is. If you see any of the following statuses in the WHOIS output, contact your registrar for assistance. + + - `clientTransferProhibited`: the current registrar has blocked the transfer. You must enable transfers in your domain settings. + - `serverTransferProhibited`: the registry is preventing the transfer. Contact your registrar for details. + - `redemptionPeriod`: the domain has expired and is in a grace period before deletion. During this phase, transfers are not allowed. Howwever, the current owner can restore the domain by paying a redemption fee. + - `pendingDelete`: the domain is about to be deleted and can no longer be restored. + + For a successful transfer, your domain should have one of these statuses: + - `active`: the domain is operational and can be transferred. + - `pendingTransfer`: a transfer is already in progress. + +- Make sure that you have the right transfer code. + +- Scaleway does not support premium domains. + +- Update the DNS servers to those of Scaleway (`ns0.dom.scw.cloud` and `ns1.dom.scw.cloud`). Once the DNS servers are updated, it may take up to 24 to 48 hours for the changes to propagate across the entire network. + + +## Additional information + +When a domain is transferred to a new registrar, the DNS zone hosted by the previous registrar may be deleted almost immediately. This can cause an interruption in service if DNS records are not set up beforehand. +To avoid downtime, we recommend the following steps before initiating the transfer: +1. [Register your domain as external](/domains-and-dns/how-to/transfer-external-domain/) using Scaleway Domains and DNS. This will allow you to duplicate your existing DNS zone while the domain is still managed by the current registrar. +2. Make sure that the duplicated zone is correctly configured and matches the existing records at the current registrar. +3. Initiate the domain transfer to Scaleway Domaisn and DNS. Once the transfer is complete, your domain will automatically become an internal domain in Scaleway’s system, ensuring continuity of service. From aacd0edd59d37f7f165576be0d524789eb650f82 Mon Sep 17 00:00:00 2001 From: nerda-codes Date: Fri, 14 Mar 2025 17:52:59 +0100 Subject: [PATCH 3/4] docs(add): add troubleshooting index --- .../domains-and-dns/troubleshooting/index.mdx | 33 ++++++++++++++++--- 1 file changed, 29 insertions(+), 4 deletions(-) diff --git a/pages/domains-and-dns/troubleshooting/index.mdx b/pages/domains-and-dns/troubleshooting/index.mdx index f290b26ca0..0b9b8147b4 100644 --- a/pages/domains-and-dns/troubleshooting/index.mdx +++ b/pages/domains-and-dns/troubleshooting/index.mdx @@ -1,8 +1,33 @@ --- meta: title: Domains and DNS - Troubleshooting - description: Domains and DNS Troubleshooting + description: Find troubleshooting resources for resolving issues with Domains and DNS. content: - h1: Domains and DNS - Troubleshooting - paragraph: Domains and DNS Troubleshooting ---- \ No newline at end of file + paragraph: Find troubleshooting resources for resolving issues with Domains and DNS. +dates: + posted: 2025-03-14 +categories: + - network +--- + + + +## Featured pages + + + + + + +## Domains and DNS troubleshooting pages + +- [I cannot transfer my domain](/domains-and-dns/troubleshooting/cannot-transfer-domain/) \ No newline at end of file From 410ec349a673541a02ac62c9f3da809d054aa770 Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?N=C3=A9da?= <87707325+nerda-codes@users.noreply.github.com> Date: Mon, 17 Mar 2025 10:27:10 +0100 Subject: [PATCH 4/4] Apply suggestions from code review Co-authored-by: Jessica <113192637+jcirinosclwy@users.noreply.github.com> --- .../troubleshooting/cannot-transfer-domain.mdx | 11 +++++------ 1 file changed, 5 insertions(+), 6 deletions(-) diff --git a/pages/domains-and-dns/troubleshooting/cannot-transfer-domain.mdx b/pages/domains-and-dns/troubleshooting/cannot-transfer-domain.mdx index 2804306f03..d09449b30b 100644 --- a/pages/domains-and-dns/troubleshooting/cannot-transfer-domain.mdx +++ b/pages/domains-and-dns/troubleshooting/cannot-transfer-domain.mdx @@ -27,9 +27,9 @@ You cannot transfer a domain. ## Possible causes -- The top level domain (TLDs) you want to transfer are not supported by Scaleway. For example, Scaleway does not support the `.lat` or `.be` TLDs. +- The top level domains (TLDs) you want to transfer are not supported by Scaleway. For example, Scaleway does not support the `.lat` or `.be` TLDs. -- Your domain may be expiring soon. Some TLDs pevent a domain from being transferred before it expires. +- Your domain may be expiring soon. Some TLDs prevent a domain from being transferred before it expires. - You may have forgotten to initiate the transfer. @@ -37,13 +37,13 @@ You cannot transfer a domain. - Your transfer code may be incorrect. -- Your domain is premium, meaning it is short, usually associated with an actual industry or service, and often use a TLD such as `.com`, `.net`, or `.org`. +- Your domain is premium, meaning it is short, usually associated with an actual industry or service, and often uses a TLD such as `.com`, `.net`, or `.org`. - The DNS servers associated with the domain you want to transfer may still be pointing to those of the former provider. ## Solutions -- Refer to [the list of TLDs supported by Scaleway](https://www.scaleway.com/en/domains-name/) or manually check that the TLD exists by following the 4 first steps documented in the [How to register an internal domain documentation](/domains-and-dns/how-to/register-internal-domain/). If the TLD you want to transfer does not display in the list of available domains, Scaleway does not support it. +- Refer to the [list of TLDs supported by Scaleway](https://www.scaleway.com/en/domains-name/) or manually check that the TLD exists by following the 4 first steps documented in the [How to register an internal domain documentation](/domains-and-dns/how-to/register-internal-domain/). If the TLD you want to transfer is not displayed in the list of available domains, Scaleway does not support it. - Renew your domain and try transferring it again. @@ -53,7 +53,7 @@ You cannot transfer a domain. - `clientTransferProhibited`: the current registrar has blocked the transfer. You must enable transfers in your domain settings. - `serverTransferProhibited`: the registry is preventing the transfer. Contact your registrar for details. - - `redemptionPeriod`: the domain has expired and is in a grace period before deletion. During this phase, transfers are not allowed. Howwever, the current owner can restore the domain by paying a redemption fee. + - `redemptionPeriod`: the domain has expired and is in a grace period before deletion. During this phase, transfers are not allowed. However, the current owner can restore the domain by paying a redemption fee. - `pendingDelete`: the domain is about to be deleted and can no longer be restored. For a successful transfer, your domain should have one of these statuses: @@ -76,4 +76,3 @@ To avoid downtime, we recommend the following steps before initiating the transf 1. [Register your domain as external](/domains-and-dns/how-to/transfer-external-domain/) using Scaleway Domains and DNS. This will allow you to duplicate your existing DNS zone while the domain is still managed by the current registrar. 2. Make sure that the duplicated zone is correctly configured and matches the existing records at the current registrar. 3. Initiate the domain transfer to Scaleway Domaisn and DNS. Once the transfer is complete, your domain will automatically become an internal domain in Scaleway’s system, ensuring continuity of service. -