From ec1a8cc5842704b862d480ce22e8e019731ba4b1 Mon Sep 17 00:00:00 2001 From: ldecarvalho-doc <82805470+ldecarvalho-doc@users.noreply.github.com> Date: Thu, 3 Apr 2025 17:04:18 +0200 Subject: [PATCH 1/2] fix(bil): remove validation code mentions --- pages/billing/concepts.mdx | 6 ---- pages/billing/faq.mdx | 6 ---- pages/billing/how-to/add-payment-method.mdx | 33 +++++++------------ .../cannot-add-payment-method.mdx | 11 +------ 4 files changed, 12 insertions(+), 44 deletions(-) diff --git a/pages/billing/concepts.mdx b/pages/billing/concepts.mdx index 4eddd50dcb..4c3b4c9dda 100644 --- a/pages/billing/concepts.mdx +++ b/pages/billing/concepts.mdx @@ -79,12 +79,6 @@ A Project is a grouping of Scaleway [resources](/iam/concepts/#resource). Each S You are billed pro-rata on certain products for the initial month of a subscription. This means the charge is adjusted to reflect the portion of the first month you used the product. Starting from the second month and onward, you are billed in full at the beginning of each month, covering the entire upcoming billing period in advance. This billing model ensures that you pay for the service based on your actual usage for the first month and then in advance for subsequent months. -## Validation code - -Also known as "magic code", "4-digit code" or "verification code". When you [add a payment method](/billing/how-to/add-payment-method/) to your account, Scaleway carries out a dummy transaction with a €1 authorization charge, to check the card's validity. This transaction appears on your bank account statement, where a 4-digit validation code shows in the description of the transaction. You are prompted to enter this code in the console to validate the new payment method. - - - ## Voucher A Scaleway voucher provides you with a discount or credits to use on our services. You may receive one as part of a promotional campaign or from your account manager. To redeem a voucher, you need to [create a Scaleway account](/account/how-to/create-an-account/) and have a valid payment method. Voucher codes are unique and valid only for a defined period. diff --git a/pages/billing/faq.mdx b/pages/billing/faq.mdx index 6eab142612..0a109c55e3 100644 --- a/pages/billing/faq.mdx +++ b/pages/billing/faq.mdx @@ -111,9 +111,6 @@ Unpaid invoices have to be paid with a credit card. You can [add new credit card ### How can I obtain a SEPA Mandate? Refer to the [How to add a payment method](/billing/how-to/add-payment-method#how-to-add-a-sepa-mandate) documentation page for a complete guide on how to add a SEPA mandate. -### My credit card validation code expired. What should I do? -If your validation code expires, please [contact our support team](https://console.scaleway.com/support/tickets/create) to request a new code. - ### I tried to add a credit card but received the message 'Card already registered' A credit card can only be registered once across all Organizations. If you receive this message, make sure you do not have the same card already registered to another Scaleway account. @@ -122,9 +119,6 @@ If you only have one payment method and need to use it on more than one account, ### I added a physical credit card, but it was declined. Why? If your credit card complies with the payment requirements but still was declined, please [contact our support team](https://console.scaleway.com/support/tickets/create) for assistance. -### I added a credit card but didn’t receive the validation code. What do I do? -It usually takes up to 24 hours to receive the validation code. - ### Why can’t I delete my credit card? You must always have a valid credit card registered to your account. If you have only one credit card registered, it will not be possible to delete it from your account, even if you use a SEPA debit as payment method. diff --git a/pages/billing/how-to/add-payment-method.mdx b/pages/billing/how-to/add-payment-method.mdx index a01490dac0..2848c947da 100644 --- a/pages/billing/how-to/add-payment-method.mdx +++ b/pages/billing/how-to/add-payment-method.mdx @@ -23,35 +23,24 @@ Before you can order Scaleway resources, you must add a payment method to your a ## How to add a credit card Follow our guided tour or read the instructions below. - + - 1. Access the [Scaleway console](https://console.scaleway.com/organization). - 2. On the **Billing** page, click the [Payment and billing](https://console.scaleway.com/billing/payment) tab. - 3. Scroll down to **Payment methods** and open the **Credit card** tab. - 4. Click the **Add a credit card** button. A pop-up appears. - 5. Enter the details of your credit or debit card. - 6. Click **Add credit card** to confirm. A [3D Secure](https://en.wikipedia.org/wiki/3-D_Secure) validation is initiated. Depending on your bank, you may be asked to enter a code received by SMS or via an application on your smartphone. - 7. Enter the code and validate the form. - - When you register a new credit card, an authorization charge of **€1** is debited from your account. This **Authorization Charge** is a dummy transaction made to check the validity of the card and will carry a 4-digit validation code, displayed on your bank account statement. The authorization charge will be reimbursed within 48 to 72 hours. - - 8. Click **Verify**. A pop-up appears. - 9. Enter the 4-digit validation code displayed on your bank account statement. - - * It may take up to 24 hours for the transaction to appear on your bank statement. - * Bank account statements have different displays depending on the bank, but the validation code can always be found in the description of your transactions. The image below provides an example of how the validation code might appear in your bank statement: - - - - - You have up to 10 days to enter your validation code in the console. +1. Access the [Scaleway console](https://console.scaleway.com/organization). +2. On the **Billing** page, click the [Payment and billing](https://console.scaleway.com/billing/payment) tab. +3. Scroll down to **Payment methods** and open the **Credit card** tab. +4. Click the **Add a credit card** button. A pop-up appears. +5. Enter the details of your credit or debit card. +6. Click **Add credit card** to confirm. A [3D Secure](https://en.wikipedia.org/wiki/3-D_Secure) validation is initiated. Depending on your bank, you may be asked to enter a code received by SMS or via an application on your smartphone. +7. Enter the code and validate the form. + + When you register a new credit card, an authorization charge of **€1** is debited from your account. This **Authorization Charge** is a dummy transaction made to check the validity of the card. The authorization charge will be reimbursed within 48 to 72 hours. +8. Click **Verify**. A pop-up appears. You can follow the procedure below to add a **debit** card as well. - ## How to add a SEPA mandate diff --git a/pages/billing/troubleshooting/cannot-add-payment-method.mdx b/pages/billing/troubleshooting/cannot-add-payment-method.mdx index 84df642642..24ead7eb56 100644 --- a/pages/billing/troubleshooting/cannot-add-payment-method.mdx +++ b/pages/billing/troubleshooting/cannot-add-payment-method.mdx @@ -5,7 +5,7 @@ meta: content: h1: I cannot add a payment method paragraph: Resolve issues encountered when adding a new payment method to your Scaleway account. -tags: billing credit card +tags: billing credit card dates: validation: 2025-02-24 posted: 2025-02-24 @@ -13,15 +13,6 @@ categories: - billing --- -## I can't find my credit card validation code - -### Cause -When adding a new credit card to your Scaleway account, a €1 authorization charge is made to verify the card's validity. This transaction includes a 4-digit validation code which appears on your bank statement. It typically appears on your bank statement within 24 hours. - -### Solution -- **Wait for the code to appear**: the validation code typically appears on your bank statement within 24 hours. If you do not see it immediately, please wait for this period. -- **Check your bank statement**: review your bank account statement for the €1 authorization charge from Scaleway. The 4-digit validation code should be included in the transaction details. -- **Contact Scaleway support**: if you still need help, please contact Scaleway's support team to validate your credit card. ## I tried to add a credit card, but I got a "card already registered" message From 5bc4829f0babe446555719f2a5cbab2eddbecdc4 Mon Sep 17 00:00:00 2001 From: ldecarvalho-doc <82805470+ldecarvalho-doc@users.noreply.github.com> Date: Thu, 3 Apr 2025 17:09:50 +0200 Subject: [PATCH 2/2] fix(bil): indentation --- pages/billing/how-to/add-payment-method.mdx | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/pages/billing/how-to/add-payment-method.mdx b/pages/billing/how-to/add-payment-method.mdx index 2848c947da..778b53a166 100644 --- a/pages/billing/how-to/add-payment-method.mdx +++ b/pages/billing/how-to/add-payment-method.mdx @@ -32,9 +32,9 @@ Follow our guided tour or read the instructions below. 5. Enter the details of your credit or debit card. 6. Click **Add credit card** to confirm. A [3D Secure](https://en.wikipedia.org/wiki/3-D_Secure) validation is initiated. Depending on your bank, you may be asked to enter a code received by SMS or via an application on your smartphone. 7. Enter the code and validate the form. - - When you register a new credit card, an authorization charge of **€1** is debited from your account. This **Authorization Charge** is a dummy transaction made to check the validity of the card. The authorization charge will be reimbursed within 48 to 72 hours. - + + When you register a new credit card, an authorization charge of **€1** is debited from your account. This **Authorization Charge** is a dummy transaction made to check the validity of the card. The authorization charge will be reimbursed within 48 to 72 hours. + 8. Click **Verify**. A pop-up appears.