diff --git a/pages/data-lab/faq.mdx b/pages/data-lab/faq.mdx index 03eaaab241..20cc6dea3d 100644 --- a/pages/data-lab/faq.mdx +++ b/pages/data-lab/faq.mdx @@ -2,21 +2,11 @@ title: Data Lab for Apache Spark™ FAQ description: Discover Scaleway Data Lab for Apache Spark™ powered by Apache Spark, and how to use it. dates: - validation: 2025-09-02 + validation: 2025-09-23 productIcon: DistributedDataLabProductIcon --- -## General - -### What workloads is Data Lab for Apache Spark™ suited for? - -Data Lab for Apache Spark™ supports a range of workloads, including: - -- Complex analytics. -- Machine learning tasks. -- High-speed operations on large datasets. - -It offers scalable CPU and GPU instances with flexible node limits, and robust Apache Spark library support. +## Overview ### What is Apache Spark? @@ -26,40 +16,52 @@ Apache Spark is an open-source unified analytics engine designed for large-scale Apache Spark processes data in memory, which allows it to perform tasks up to 100 times faster than traditional disk-based processing frameworks like [Hadoop MapReduce](https://fr.wikipedia.org/wiki/MapReduce). It uses Resilient Distributed Datasets (RDDs) to store data across multiple nodes in a cluster and perform parallel operations on this data. -### How am I billed for Data Lab for Apache Spark™? +### What workloads is Data Lab for Apache Spark™ suited for? -Data Lab for Apache Spark™ is billed based on two factors: -- the main node configuration selected -- the worker node configuration selected, and the number of worker nodes in the cluster +Data Lab for Apache Spark™ supports a range of workloads, including: -## Clusters +- Complex analytics +- Machine learning tasks +- High-speed operations on large datasets -### Can I upscale or downscale a Data Lab for Apache Spark™? +It offers scalable CPU and GPU Instances with flexible node limits and robust Apache Spark library support. -Yes, you can upscale a Data Lab cluster to distribute your workloads across more worker nodes for faster processing. You can also scale it down to zero to reduce costs, while retaining your configuration and context. +## Offering and availability -You can still access the notebook of a Data Lab cluster with zero worker nodes, but you cannot perform any calculations. You can resume the activity of your cluster by provisioning at least one worker node. +### What data source options are available? -### Can I run a Data Lab for Apache Spark™ using GPUs? +Data Lab natively integrates with Scaleway Object Storage for reading and writing data, making it easy to process data directly from your buckets. Your buckets are accessible using the Scaleway console or any other Amazon S3-compatible CLI tool. -Yes, you can run your cluster on either CPUs or GPUs. Scaleway leverages Nvidia's [RAPIDS Accelerator For Apache Spark](https://www.nvidia.com/en-gb/deep-learning-ai/software/rapids/), an open-source suite of software libraries and APIs to execute end-to-end data science and analytics pipelines entirely on GPUs. This technology allows for significant acceleration of data processing tasks compared to CPU-based processing. +### What notebook is included with Dedicated Data Labs? -## Storage +The service provides a JupyterLab notebook running on a dedicated CPU Instance, fully integrated with the Apache Spark cluster for seamless data processing and calculations. -### What data source options are available? +## Pricing and billing -Data Lab natively integrates with Scaleway Object Storage for reading and writing data, making it easy to process data directly from your buckets. Your buckets are accessible using the Scaleway console, or any other Amazon S3-compatible CLI tool. +### How am I billed for Data Lab for Apache Spark™? -### Can I connect to S3 buckets from other cloud providers? +Data Lab for Apache Spark™ is billed based on two factors: +- The main node configuration selected +- The worker node configuration selected, and the number of worker nodes in the cluster. -Currently, connections are limited to Scaleway's Object Storage environment. +## Compatibility and integration -## Notebook +### Can I run a Data Lab for Apache Spark™ using GPUs? -### What notebook is included with Dedicated Data Labs? +Yes, you can run your cluster on either CPUs or GPUs. Scaleway leverages Nvidia's [RAPIDS Accelerator For Apache Spark](https://www.nvidia.com/en-gb/deep-learning-ai/software/rapids/), an open-source suite of software libraries and APIs to execute end-to-end data science and analytics pipelines entirely on GPUs. This technology allows for significant acceleration of data processing tasks compared to CPU-based processing. + +### Can I connect to S3 buckets from other cloud providers? -The service provides a JupyterLab notebook running on a dedicated CPU instance, fully integrated with the Apache Spark cluster for seamless data processing and calculations. +Currently, connections are limited to Scaleway's Object Storage environment. ### Can I connect my local JupyterLab to the Data Lab? Remote connections to a Data Lab cluster are currently not supported. + +## Usage and management + +### Can I upscale or downscale a Data Lab for Apache Spark™? + +Yes, you can upscale a Data Lab cluster to distribute your workloads across more worker nodes for faster processing. You can also scale it down to zero to reduce costs, while retaining your configuration and context. + +You can still access the notebook of a Data Lab cluster with zero worker nodes, but you cannot perform any calculations. You can resume the activity of your cluster by provisioning at least one worker node. \ No newline at end of file diff --git a/pages/data-warehouse/faq.mdx b/pages/data-warehouse/faq.mdx index 50b0cdf639..552b2f1fdc 100644 --- a/pages/data-warehouse/faq.mdx +++ b/pages/data-warehouse/faq.mdx @@ -6,7 +6,9 @@ dates: productIcon: DataWarehouseProductIcon --- -## What is Scaleway Data Warehouse for ClickHouse®? +## Overview + +### What is Scaleway Data Warehouse for ClickHouse®? Scaleway Data Warehouse for ClickHouse® allows you to perform queries and analytics on structured datasets, up to petabytes, without managing any infrastructure. diff --git a/pages/dedibox-vps/faq.mdx b/pages/dedibox-vps/faq.mdx index 5db8f2d730..a67bbdf7ca 100644 --- a/pages/dedibox-vps/faq.mdx +++ b/pages/dedibox-vps/faq.mdx @@ -1,82 +1,96 @@ --- title: Dedibox VPS FAQ -description: Discover Scaleway Dedibox VPS (Virtual Private Servers). +description: Discover Scaleway Dedibox VPS (Virtual Private Server). dates: - validation: 2025-09-22 + validation: 2025-09-23 productIcon: VpsServersProductIcon --- -## What is a Dedibox VPS? -A Dedibox VPS (Virtual Private Servers) is a virtualized server that provides users with the power and flexibility of a dedicated server within a shared hosting environment, offering full control at a fraction of the cost. +## Overview -## How does a Dedibox VPS work? +### What is a Dedibox VPS? +A Dedibox VPS (Virtual Private Server) is a virtualized server that provides users with the power and flexibility of a dedicated server within a shared hosting environment, offering full control at a fraction of the cost. + +### How does a Dedibox VPS work? A Dedibox VPS works by partitioning a physical server into multiple isolated virtual environments, each functioning as an independent server with its own resources and configurations. -## What are the benefits of using a Dedibox VPS? +### What are the benefits of using a Dedibox VPS? * Enhanced reliability and performance compared to traditional shared hosting environments. * Full root access and control over server configurations to tailor your environment to your needs. * Each Dedibox VPS is an isolated environment for enhanced protection of your data and applications. -## Who should use a Dedibox VPS? -Dedibox VPS are suitable for individuals, businesses, and developers seeking greater control, customization, and performance than traditional shared hosting can provide. -They are ideal for hosting websites, web applications, development environments, and more. +### Who should use a Dedibox VPS? +Dedibox VPS is suitable for individuals, businesses, and developers seeking greater control, customization, and performance than traditional shared hosting can provide. +It is ideal for hosting websites, web applications, development environments, and more. + +### How secure is a Dedibox VPS? +Each Dedibox VPS is isolated from other virtual servers on the same host, ensuring security. However, best security practices, including regular updates, strong passwords, and firewall configurations, are essential to enhance security. -## What ranges of Dedibox VPS are available? +## Offering and availability + +### What ranges of Dedibox VPS are available? Currently, we offer two ranges of Dedibox VPS: * **Dedibox VPS START**: Ideal for smaller projects and development, offering 1 to 16 vCores, 1 to 32 GB RAM, and SATA SSD storage ranging from 10 GB to 320 GB. * **Dedibox VPS PRO**: Designed for production workloads, with 1 to 16 vCores, 1 to 16 GB RAM, and NVMe storage ranging from 20 GB to 640 GB. -## What are the available locations for Dedibox VPS? -Dedibox VPS are available in 60+ different locations worldwide, allowing you to deploy a Dedibox VPS as close as geographically possible to your user base. +### What are the available locations for Dedibox VPS? +Dedibox VPS is available in more than 60 locations worldwide, allowing you to deploy a server as close to your user base as possible. + +## Specifications -## What operating systems can I run on a Dedibox VPS? +### What operating systems can I run on a Dedibox VPS? We support various Linux distributions such as Ubuntu, CentOS, and Debian, providing flexibility for your specific requirements. -## How do I manage my Dedibox VPS? -You can manage your Dedibox VPS from the Dedibox console for administrative tasks such as restarting or reinstalling. For advanced users who prefer command-line interaction, you have full access as the root user via SSH. +### Does my Dedibox VPS use shared resources or dedicated resources? +Dedibox VPS provides an isolated environment in which you can access shared resources of the host system. + +### Are IP addresses for Dedibox VPS assigned statically? +IP addresses for Dedibox VPS are generally assigned statically. However, in rare cases, such as maintenance or replacement of a faulty host node, we may perform IP migrations, which can result in a change of IP address. +You can find your updated IP address in the Dedibox console. Note that we do not currently notify users of such changes. You can contact our [Support team](https://console.online.net/en/assistance/commercial) if you experience any issues. + +## Compatibility and integration -## Is my Dedibox VPS compatible with the Dedibox ecosystem? -No, a Dedibox VPS is a standalone product and not compatible with the Dedibox ecosystem (RPN, Failovers IPs, Dedibackup, RPN-SAN, etc.). +### Is my Dedibox VPS compatible with the Dedibox ecosystem? +No, a Dedibox VPS is a standalone product and not compatible with the Dedibox ecosystem (RPN, Failover IPs, Dedibackup, RPN-SAN, etc.). -## Does my Dedibox VPS use shared resources or dedicated resources? -Dedibox VPS provide an isolated environment in which you can access shared resources of the host system. +## Quotas and limitations -## Does my Dedibox VPS come with unlimited traffic? +### Does my Dedibox VPS come with unlimited traffic? Yes, but the bandwidth will be throttled beyond a certain amount of traffic (fair use). The amount of unthrottled bandwidth included with the VPS depends on the server configuration. -* DEDIBOX VPS START -| Product | Bandwidth (Mbps) | Fair use traffic (TB) | Throttle Mbps | -|-------------------------|---------------------|------------------|-------------------| -| VPS-START-XS | 100 | 1 TB | 2 | -| VPS-START-S | 150 | 2 TB | 2 | -| VPS-START-M | 200 | 3 TB | 5 | -| VPS-START-L | 300 | 4 TB | 5 | -| VPS-START-XL | 500 | 6 TB | 10 | -| VPS-START-XXL | 750 | 8 TB | 10 | - -* DEDIBOX VPS PRO -| Product | Bandwidth (Mbps) | Fair use traffic (TB) | Throttle Mbps | -|-------------------------|---------------------|------------------|-------------------| -| VPS-PRO-XS | 200 | 3 TB | 10 | -| VPS-PRO-S | 300 | 4 TB | 10 | -| VPS-PRO-M | 400 | 5 TB | 10 | -| VPS-PRO-L | 600 | 10 TB | 10 | -| VPS-PRO-XL | 800 | 15 TB | 10 | -| VPS-PRO-XXL | 1000 | 20 TB | 10 | - - -## What happens when I exceed my fair-use traffic? +* **Dedibox VPS START** + +| Product | Bandwidth (Mbps) | Fair use traffic (TB) | Throttle Mbps | +|-----------------------|------------------|-----------------------|---------------| +| VPS-START-XS | 100 | 1 TB | 2 | +| VPS-START-S | 150 | 2 TB | 2 | +| VPS-START-M | 200 | 3 TB | 5 | +| VPS-START-L | 300 | 4 TB | 5 | +| VPS-START-XL | 500 | 6 TB | 10 | +| VPS-START-XXL | 750 | 8 TB | 10 | + +* **Dedibox VPS PRO** + +| Product | Bandwidth (Mbps) | Fair use traffic (TB) | Throttle Mbps | +|---------------------|-------------------|-----------------------|---------------| +| VPS-PRO-XS | 200 | 3 TB | 10 | +| VPS-PRO-S | 300 | 4 TB | 10 | +| VPS-PRO-M | 400 | 5 TB | 10 | +| VPS-PRO-L | 600 | 10 TB | 10 | +| VPS-PRO-XL | 800 | 15 TB | 10 | +| VPS-PRO-XXL | 1000 | 20 TB | 10 | + + +### What happens when I exceed my fair-use traffic? Your monthly fair-use traffic allowance includes all incoming and outgoing data. Each plan comes with a specified monthly data allocation. -If you exceed this limit, your connection speed will be reduced for the remainder of the billing cycle, in accordance with your plan's terms. +If you exceed this limit, your connection speed will be reduced for the rest of the billing cycle, following the terms of your plan. The speed of your connection will return to normal at the start of the next billing cycle when your data allocation resets. -## How can I send email from my Dedibox VPS? -For security reasons the SMTP ports of your Dedibox VPS are blocked and it is not possible to send email from your virtual machine. +## Usage and management -## How secure is a Dedibox VPS? -Each Dedibox VPS is isolated from other virtual servers on the same host, ensuring security. However, best security practices, including regular updates, strong passwords, and firewall configurations, are essential to enhance security further. +### How can I send an email from my Dedibox VPS? +For security reasons, the SMTP ports of your Dedibox VPS are blocked, and it is not possible to send email from your virtual machine. -## Are IP addresses for Dedibox VPS assigned statically? -IP addresses for Dedibox VPS are generally assigned statically. However, in rare cases, such as maintenance or replacement of a faulty host node, we may perform IP migrations, which can result in a change of IP address. -You can find your updated IP address in the Dedibox console. Please note that we do not currently notify users of such changes. You can contact our [Support team](https://console.online.net/en/assistance/commercial) if you experience any issues. \ No newline at end of file +### How do I manage my Dedibox VPS? +You can manage your Dedibox VPS from the Dedibox console for administrative tasks such as restarting or reinstalling. For advanced users who prefer command-line interaction, you have full access as the root user via SSH. diff --git a/pages/dedibox/faq.mdx b/pages/dedibox/faq.mdx index bdd6fce56c..dff3a67a80 100644 --- a/pages/dedibox/faq.mdx +++ b/pages/dedibox/faq.mdx @@ -2,66 +2,74 @@ title: Dedibox FAQ description: Discover Scaleway Dedibox dedicated servers. dates: - validation: 2025-09-03 + validation: 2025-09-23 productIcon: DediboxProductIcon --- -## Which dedicated server should I choose? -We offer five ranges of Dedibox servers: **Start**, **Pro**, **Core**, **Store**, and **GPU**. Check the [Dedibox website](https://www.scaleway.com/en/dedibox/) to find detailed information on their specifications and discover the one that best fits your needs. +## Overview -## How long does it take to deliver my dedicated server? +### How long does it take to deliver my dedicated server? The delivery of Dedibox dedicated servers is ultra-fast: 2 minutes on average. Next, choose your operating system in our library or install your ISO image directly. Any configuration displayed on our website is available in stock for instant delivery. -## Where are the Dedibox dedicated servers hosted? -All Dedibox servers and associated services are hosted in our Paris & Amsterdam data centers. We also have a Warsaw data center. - -## Is my data secure? +### Is my data secure? Scaleway does not have access to your data; however, you are responsible for your backups and the redundancy systems to be put in place to ensure continuity of service even in the event of hardware failure. -## I need help, who can I talk to? -When choosing your servers for your use case, you can contact our solution advisors [here](https://www.scaleway.com/en/contact/). For technical assistance on the configuration and use of your servers, our experts are at your disposal. +## Offering and availability + +### Which dedicated server should I choose? +We offer five ranges of Dedibox servers: **Start**, **Pro**, **Core**, **Store**, and **GPU**. Check the [Dedibox website](https://www.scaleway.com/en/dedibox/) to find detailed information on their specifications and discover the one that best fits your needs. + +### Where are the Dedibox dedicated servers hosted? +All Dedibox servers and associated services are hosted in our Paris and Amsterdam data centers. We also have a Warsaw data center. -## What is your policy regarding IP addresses? +### What is your policy regarding IP addresses? Public IPv4 addresses have become a rare and expensive resource. Each dedicated server is provided with a public IPv4 address at no extra cost. Additional addresses are available for an additional charge with the “IP Failover” option. -## How is the price of my server calculated? +## Pricing and billing + +### How is the price of my server calculated? Our prices are updated daily based on demand, available stocks, and component and energy market prices. Some components, such as RAM memory and SSD disks, have high volatility. Do not worry, the price at the time of order is guaranteed for the first 12 months of your subscription. -## How long is my server contract? +### How long is my server contract? Your server operates on a monthly contract, with the billing cycle running from the first to the last day of each month. When placing an order, you will be billed pro rata for the current month, unless you pay via SEPA direct debit. In that case, your first invoice will be issued during your first complete month and include both the pro rata amount for the current month and the full amount for the following month. If you chose a commitment period during server creation, your contract will have a fixed duration of 12 or 36 months, depending on your selected option. -## What are Dedibox commitment plans? +### What are Dedibox commitment plans? A commitment plan allows you to commit to keeping your Dedibox for a period of 12 or 36 months. By choosing a commitment period, you benefit from lower monthly rent for your server and free setup, depending on the plan you choose. -## Can I benefit from a commitment plan on a server I'm already renting? +### Can I benefit from a commitment plan on a server I'm already renting? Yes, in most cases, you can apply a commitment plan to a server you're already renting. To check your eligibility and choose a plan, go to your server in the Scaleway Dedibox console and click **Commitment** in the left-side menu. -## Will my server options also benefit from the discount? +### Will my server options also benefit from the discount? No, the discount applies only to the Dedibox server. -## Is there an automatic renewal of the commitment? +### Is there an automatic renewal of the commitment? Yes, by default, your commitment is renewed automatically at the end of the commitment period. You can disable the automatic renewal in your server's options. -## At the end of the commitment, what will the price for my Dedibox be? +### At the end of the commitment, what will the price for my Dedibox be? At the end of the commitment, you will pay the standard price at the time of the subscription. Your commitment discount will no longer apply. -## Can I terminate a Dedibox during the commitment period? +### Can I terminate a Dedibox during the commitment period? You can request termination at any time, but it will only be effective after the end of the commitment period. You will retain access to your server until the commitment period ends. -## Can I change the commitment period? +### Can I change the commitment period? No, the commitment period cannot be changed after the subscription. -## Are there commitment plans for Elastic Metal or Dedibox VPS? +### Are there commitment plans for Elastic Metal or Dedibox VPS? No, commitment plans are only available for eligible Dedibox dedicated servers. -## How much does a Windows Server license cost? +### How much does a Windows Server license cost? Windows Server 2019 and 2022 licenses are billed monthly (no prorating) based on the following factors: - Number of physical CPUs - Number of cores per CPU - Operating System version: Standard or Datacenter -Refer to the [Pricing page](https://www.scaleway.com/en/pricing/dedibox-options/#windows-licences) to learn about the current costs for Windows licenses. \ No newline at end of file +Refer to the [Pricing page](https://www.scaleway.com/en/pricing/dedibox-options/#windows-licences) to learn about the current costs for Windows licenses. + +## Support and troubleshooting + +### I need help, who can I talk to? +When choosing your servers for your use case, you can contact our solution advisors [here](https://www.scaleway.com/en/contact/). For technical assistance on the configuration and use of your servers, our experts are at your disposal. \ No newline at end of file diff --git a/pages/domains-and-dns/faq.mdx b/pages/domains-and-dns/faq.mdx index 49cd1ccb76..2bb07ef3f5 100644 --- a/pages/domains-and-dns/faq.mdx +++ b/pages/domains-and-dns/faq.mdx @@ -3,113 +3,120 @@ title: Domains and DNS FAQ description: From understanding DNS features to managing domain ownership, explore everything you need to know about domains and DNS zones with Domains and DNS. tags: dns domain transfer extension dates: - validation: 2025-06-26 + validation: 2025-09-23 productIcon: DomainsProductIcon --- -## What is the DNS feature? +## Overview -Domain Name System (DNS) is a domain name management service that allows you to avoid browsing the internet only by IP. It provides human management of addressable resources on the internet. It is possible to create zones and records to manage a subdomain (e.g. `test.mydomain.com`) or specific configurations such as the MX of your mailbox. +### What is the DNS feature? -## What are the prerequisites to register a Domain name? +Domain Name System (DNS) is a domain name management service that allows you to avoid browsing the internet only by IP addresses. It provides human management of addressable resources on the internet. It is possible to create zones and records to manage a subdomain (e.g., `test.mydomain.com`) or specific configurations, such as the MX of your mailbox. -To register a domain name you need: +## Specifications -- a valid email address to make sure your information is updated during the whole period of registration -- a valid debit or credit card +### What are Scaleway's DNS name servers? -## Which rights are associated with the owner of a domain? +Scaleway's DNS name servers are: -The owner of a domain can update all the technical and administrative parameters referring to their domain name. You must [contact the Support team](https://console.scaleway.com/support/tickets/create) if you want to modify the contacts you have entered. +- `ns0.dom.scw.cloud` +- `ns1.dom.scw.cloud` -## What are the responsibilities of the domain name holders? +### What are the prerequisites to register a domain name? -The domain name holders must: +To register a domain name, you need: -- comply with the terms and conditions posted by their registrar, including applicable policies from their registrar, the registry, and ICANN -- review their registrar's current registration agreement, along with any updates -- assume sole responsibility for the registration and use of their domain name -- provide accurate information for publication in directories such as `WHOIS` and promptly update this to reflect any changes -- respond to inquiries from their registrar within fifteen (15) days, and keep their registrar account data and payment information up-to-date +- A valid email address to make sure your information is updated during the whole period of registration +- A valid debit or credit card -## Can I edit my domain name once it has been registered? +### What are the requirements to use EU, FR, and NL extensions? -It is not possible to change the domain name once the registration has been carried out. However, you can make a new registration with another domain name. +To use the `.eu` extension, you must be a citizen of a country in the European Union. -## How long is the registration of a domain name valid for? +For the `.fr` extension, you must have an address in the European Economic Area and/or Switzerland. -Your registration is valid for a minimum of one year. You can reserve certain extensions for up to 10 years. +To use the `.nl` extension, you must fill in the **legal form** and **legal form registration number** fields. Additionally, the technical and administrative contacts **must be a natural person**. -## What do I do if the domain name I want to register is not available? +### How long is the registration of a domain name valid for? -If a domain name is unavailable, you can test a light variation of the desired name. You can also add a letter or a number. If you still encounter any issues, you can contact the [Support team](https://console.scaleway.com/support/tickets). +Your registration is valid for a minimum of 1 year. +You can reserve certain extensions for up to 10 years. -## Is domain renewal automatic? +## Pricing and billing -No. You must renew your domain name before the end of its validity period. -If you enable the [auto-renew feature](/domains-and-dns/how-to/configure-autorenew/), your domain name will be automatically renewed. +### Why are some domain extensions more expensive than others? - - You will be notified by email 60 days before your domain name expires. Your domain name will then switch to the `late renew` status. - +Due to a significant increase in domain pricing across various registrars, Scaleway domains will also experience a price increase. -## Why has my current registrar opposed my request for a change of domain name registrar? +Find out more about pricing increases in the [Scaleway changelog](/changelog/?product=domains-and-dns). -The reasons for refusal are generally the following: +## Usage and management -- the domain name is locked with the status `client transfer prohibited`: the applicant forgot to remove the padlock from the registrar before requesting the transfer of the domain name +### Can I edit my domain name once it has been registered? -- the domain name was registered for less than 60 days +It is not possible to change the domain name once the registration has been carried out. However, you can make a new registration with another domain name. -- the domain name was the subject of a previous transfer for less than 60 days +### How long does a domain name transfer take? -- the domain name has expired +A domain name transfer usually takes from 1 to 10 days. However, a domain name transfer can take longer. -- the domain name is the subject of a dispute in progress (UDRP procedure, for example) +### Is domain renewal automatic? -- the owner notified their refusal to transfer the domain name to another registrar +No. You must renew your domain name before the end of its validity period. +If you enable the [auto-renew feature](/domains-and-dns/how-to/configure-autorenew/), your domain name will be automatically renewed. -## How long does a domain name transfer take? + + You will be notified by email 60 days before your domain name expires. Your domain name will then switch to the `late renew` status. + -A domain name transfer usually takes from 1 to 10 days. However, a domain name transfer can take longer. +### What are the responsibilities of the domain name holders? -## Are there transfer limitations? +The domain name holders must: -All domains registered through [BookMyName](https://www.bookmyname.com/) or [Online](https://console.online.net/en/login) cannot yet be transferred to Scaleway Domains and DNS. +- Comply with the terms and conditions posted by their registrar, including applicable policies from their registrar, the registry, and ICANN +- Review their registrar's current registration agreement, along with any updates +- Assume sole responsibility for the registration and use of their domain name +- Provide accurate information for publication in directories such as `WHOIS` and promptly update this to reflect any changes +- Respond to inquiries from their registrar within fifteen (15) days, and keep their registrar account data and payment information up-to-date -## What are the requirements to use EU, FR, and NL extensions? +### Which rights are associated with the owner of a domain? -To be able to use the `.eu` extension, you need to be a citizen of a country in the European Union. +The owner of a domain can update all the technical and administrative parameters referring to their domain name. You must [contact the Support team](https://console.scaleway.com/support/tickets/create) if you want to modify the contacts you have entered. -To be able to use the `.fr` extension, you need to have an address in the European Economic Area and/or Switzerland. +### Is it possible to automate the management of DNS service records? -To be able to use the `.nl` extension, you need to fill in the **legal form** and **legal form registration number** fields. In addition, the technical and administrative contacts **must be a natural person**. +Yes, the DNS service can be automated with the [Domains and DNS API](https://www.scaleway.com/en/developers/api/domains-and-dns/). It is possible to use the API in a CI/CD environment to create test environments, for example. -## Why are some domain extensions more expensive than others? +## Quotas and limitations -Due to a significant increase in domain pricing across various registrars, Scaleway domains will also experience a price increase. +### Are there transfer limitations? -Find out more about pricing increases in the [Scaleway changelog](/changelog/?product=domains-and-dns). +All domains registered through [BookMyName](https://www.bookmyname.com/) or [Online](https://console.online.net/en/login) cannot yet be transferred to Scaleway Domains and DNS. +## Compatibility and integration -## Why was my domain registration refused? +### Is the DNS service IPv6 compatible? -Your domain registration may have been be refused if you do not meet the conditions set by the registry. +Yes, the DNS service is compatible with IPv6. -For instance, if your extension is `.fr` you must have an address in the European Economic Area and/or Switzerland otherwise, your domain registration will be declined. +## Support and troubleshooting -## Is it possible to automate the management of DNS service records? +### Why was my domain registration refused? -Yes, the DNS service can be automated with the [Domains and DNS API](https://www.scaleway.com/en/developers/api/domains-and-dns/). It is possible to use the API in a CI/CD environment to create test environments, for example. +Your domain registration may be refused if you do not meet the conditions set by the registry. -## Is the DNS service IPv6 compatible? +For instance, if your extension is `.fr`, you must have an address in the European Economic Area and/or Switzerland; otherwise, your domain registration will be declined. -Yes, the DNS service is compatible with IPv6. +### Why has my current registrar opposed my request for a change of domain name registrar? -## What are Scaleway's DNS name servers? +The reasons for refusal are generally because the domain name: -Scaleway's DNS name servers are: +- Is locked with the status `client transfer prohibited`: the applicant forgot to remove the padlock from the registrar before requesting the transfer of the domain name +- Was registered for less than 60 days +- Was the subject of a previous transfer for less than 60 days +- Has expired +- Is the subject of a dispute in progress (UDRP procedure, for example) -- `ns0.dom.scw.cloud` +### What do I do if the domain name I want to register is not available? -- `ns1.dom.scw.cloud` \ No newline at end of file +If a domain name is unavailable, you can test a light variation of the desired name. You can also add a letter or a number. If you still encounter any issues, you can contact the [Support team](https://console.scaleway.com/support/tickets). \ No newline at end of file diff --git a/pages/edge-services/faq.mdx b/pages/edge-services/faq.mdx index d7d948eced..0078ccafa1 100644 --- a/pages/edge-services/faq.mdx +++ b/pages/edge-services/faq.mdx @@ -2,13 +2,15 @@ title: Edge Services FAQ description: Get answers to the most frequently asked questions about Scaleway Edge Services. Learn about compatible products, billing, key features, and more. dates: - validation: 2025-06-26 + validation: 2025-09-22 productIcon: EdgeServicesProductIcon --- import image from './assets/scaleway-edge-services-pipeline.webp' -## What is Edge Services? +## Overview + +### What is Edge Services? Edge Services is a feature for Scaleway Load Balancers and Object Storage buckets. Creating Edge Services [pipelines](/edge-services/concepts/#pipeline) towards your Load Balancers or Object Storage buckets provides: @@ -18,25 +20,25 @@ Edge Services is a feature for Scaleway Load Balancers and Object Storage bucket -## Which products are compatible with Edge Services? +### What is WAF? -Edge Services is currently available for Scaleway [Object Storage buckets](/object-storage/) and Scaleway [Load Balancers](/load-balancer/). +**W**eb **A**pplication **F**irewall is a feature available via Edge Services. When enabled, WAF filters requests to your origin to determine whether they are potentially malicious. You can choose the [paranoia level](/edge-services/concepts/#paranoia-level) to be used when evaluating requests, and set [exclusions](/edge-services/concepts/#exclusions) to define traffic that should not be filtered by WAF. Requests that are judged to be malicious are blocked or logged, depending on the settings you choose. Find out more about WAF in our [detailed documentation](/edge-services/reference-content/understanding-waf/). -## How much does Edge Services cost? +## Pricing and billing + +### How much does Edge Services cost? On November 1st 2024, Edge Services transitioned from Public Beta to General Availability, and became billable. Pricing is based on [monthly subscription plans](https://www.scaleway.com/en/pricing/network/#edge-services): three plans are available, each allowing a fixed number of pipelines, and a certain amount of egress cache data. Any consumption that exceeds the limits of the plan is charged at an additional rate. Find out more about how Edge Service subscription plans and billing works on our [Understanding Edge Services pricing](/edge-services/reference-content/understanding-pricing/) page. -## If I customize my Edge Services endpoint with my own domain, can it serve content over HTTPS? - -Yes, if you choose to [customize your Edge Services endpoint with your own subdomain](/edge-services/how-to/configure-custom-domain/), you are prompted to generate or upload an SSL/TLS certificate for that subdomain so that Edge Services can serve content over HTTPS. This certificate can either be a Let's Encrypt certificate generated and managed by Scaleway, or you can import your own certificate. If you import your own certificate, it will be stored in Scaleway Secret Manager, and [billed accordingly](https://www.scaleway.com/en/pricing/security-and-account/). +## Offering and compatibility -## What is WAF? +### Which products are compatible with Edge Services? -**W**eb **A**pplication **F**irewall is a feature available via Edge Services. When enabled, WAF filters requests to your origin to determine whether they are potentially malicious. You can choose the [paranoia level](/edge-services/concepts/#paranoia-level) to be used when evaluating requests, and set [exclusions](/edge-services/concepts/#exclusions) to define traffic that should not be filtered by WAF. Requests that are judged to be malicious are blocked or logged, depending on the settings you choose. Find out more about WAF in our [detailed documentation](/edge-services/reference-content/understanding-waf/). +Edge Services is currently available for Scaleway [Object Storage buckets](/object-storage/) and Scaleway [Load Balancers](/load-balancer/). -## How can I use WAF with a different type of Scaleway resource? +### How can I use WAF with a different type of Scaleway resource? For now, WAF is only compatible with Load Balancers and Object Storage. You must put other resources behind a Load Balancer in order to benefit from WAF. Watch this space for other solutions in the future. @@ -44,12 +46,18 @@ For now, WAF is only compatible with Load Balancers and Object Storage. You must WAF can be configured via the console for Load Balancer pipelines only. To configure WAF for an Object Storage bucket pipeline, use the [API](https://www.scaleway.com/en/developers/api/edge-services/). -## Can I use WAF and caching simultaneously? +## Specifications + +### If I customize my Edge Services endpoint with my own domain, can it serve content over HTTPS? + +Yes, if you choose to [customize your Edge Services endpoint with your own subdomain](/edge-services/how-to/configure-custom-domain/), you are prompted to generate or upload an SSL/TLS certificate for that subdomain so that Edge Services can serve content over HTTPS. This certificate can either be a Let's Encrypt certificate generated and managed by Scaleway, or you can import your own certificate. If you import your own certificate, it will be stored in Scaleway Secret Manager, and [billed accordingly](https://www.scaleway.com/en/pricing/security-and-account/). + +### Can I use WAF and caching simultaneously? Yes, you can have both of these features enabled at the same time on the same Load Balancer pipeline. WAF protects your Load Balancer origin only: it does not filter requests served by the cache. -## What ruleset is used by WAF? Is it updated automatically? +### What ruleset is used by WAF? Is it updated automatically? Scaleway Edge Services WAF uses the [OWASP **C**ore **R**ule **S**et (CRS)](https://coreruleset.org/). This is an industry standard, open source ruleset for WAF, which protects against multiple categories of attack such as SQL injection and cross-site scripting. Full details are available in the [OWASP CRS documentation](https://coreruleset.org/docs/). -We handle the automatic updating of rules, removing this hassle from you the user. +We handle the automatic updating of rules, removing this hassle from you, the user. \ No newline at end of file diff --git a/pages/elastic-metal/faq.mdx b/pages/elastic-metal/faq.mdx index f175dc3dbf..a7874f7790 100644 --- a/pages/elastic-metal/faq.mdx +++ b/pages/elastic-metal/faq.mdx @@ -3,11 +3,11 @@ title: Elastic Metal FAQ description: Explore Scaleway Elastic Metal servers, pioneering 100% cloud bare metal solutions. Learn about billing, server ranges, installation guides, and more. hero: assets/elasticmetal.webp dates: - validation: 2025-09-03 + validation: 2025-09-23 productIcon: ElasticMetalProductIcon --- -## General information +## Overview ### What are Elastic Metal servers? @@ -23,6 +23,8 @@ Dedibox is our historical dedicated server range, available only with monthly bi Elastic Metal is an improved and more flexible offer, giving all the same features with flexible hourly billing, cloud integration, and more. +## Offering and availability + ### What are the differences between the available Elastic Metal server ranges? We provide several ranges of Elastic Metal servers, each designed to meet the requirements of your different workloads: @@ -40,11 +42,11 @@ Elastic Metal servers are available in the following regions and Availability Zo * Paris, France (`PAR-1` and `PAR-2`) * Warsaw, Poland (`WAW-2` and `WAW-3`) -## Billing and pricing +## Pricing and billing ### How am I billed for Elastic Metal servers? -You can choose hourly or monthly billing. +You can choose between hourly or monthly billing for your servers. In both cases, you will receive an invoice at the end of each month corresponding to your resource consumption for that period, calculated based on the number of hours allocated to your account and your billing choice. To benefit from more advantageous monthly pricing, you will pay a one-time commitment fee equivalent to one month of subscription. In addition, if you rent an Elastic Metal server for more than 12 months, you will be rewarded with Scaleway credits equivalent to your commitment fee. @@ -53,17 +55,17 @@ To benefit from more advantageous monthly pricing, you will pay a one-time commi An hourly-billed dedicated server allows you to take advantage of both the flexibility of the public cloud and the power of a dedicated server. This can be ideal for use during periods of peak activity or one-off events. -If you need a powerful server on a frequent and continual basis, you may find that monthly billing is more suitable for you. In this case, you will get a more advantageous price, while still benefiting from full integration with our public cloud to manage sporadic exceptional workloads or peak periods. +If you need a powerful server on a frequent and continual basis, you may find that monthly billing is more suitable for you. In this case, you will benefit from a more advantageous price while still getting full integration with our public cloud to manage sporadic exceptional workloads or peak periods. You can [change the billing method from hourly to monthly](/elastic-metal/how-to/change-billing-period/) once. However, to switch from monthly to hourly billing, you must [create](/elastic-metal/how-to/create-server/) and [reinstall](/elastic-metal/how-to/reinstall-server/) a new Elastic Metal server. -### What is the loyalty reward and how do I use it? +### What is the loyalty reward, and how do I use it? The loyalty reward is a cloud service voucher in the sum of the commitment fees paid at the time of your Elastic Metal server purchase. -You are entitled to it if you have a monthly Elastic Metal server that is up and running for 12 consecutive months without termination. You have the right to one voucher per physical server, and it can be used for all Scaleway Cloud products, apart from Elastic Metal servers and their associated options. +You are entitled to it if you have a monthly Elastic Metal server that is up and running for 12 consecutive months without termination. You have the right to one voucher per physical server, which can be used for all Scaleway Cloud products, except Elastic Metal servers and their associated options. The loyalty reward voucher is valid for six months and automatically added to your Scaleway account. [Learn more about how to get and use a loyalty reward](/elastic-metal/how-to/get-use-loyalty-reward/). @@ -71,26 +73,13 @@ The loyalty reward voucher is valid for six months and automatically added to yo It is not possible to get a cash refund of the engagement fees. -### How much does a Windows Server license cost? - -Windows Server 2019 and 2022 licenses are billed monthly (no prorating) based on the following factors: -- Number of physical CPUs -- Number of cores per CPU -- Operating System version: Standard or Datacenter - -*Refer to the [Pricing page](https://www.scaleway.com/en/pricing/elastic-metal/#windows-licences) to learn about the current costs for Windows licenses. - - - Licenses are billed monthly, regardless of whether your Elastic Metal server is billed on an hourly or monthly basis. - - -## Technical questions +## Specifications ### How long does it take to boot an Elastic Metal server? An Elastic Metal server is delivered to your account within a few minutes. You can then launch the server installation, which can take up to one hour. -### Which OSes can be installed on Elastic Metal servers? +### Which OSEs can be installed on Elastic Metal servers? We provide a range of Linux and Windows Server distributions for automatic installation from the Scaleway console. @@ -106,6 +95,8 @@ For step-by-step instructions on how to modify the available bandwidth for your The maximum available bandwidth for each Elastic Metal server is determined by the physical conditions of the network card installed, as specified in the offer description. +## Usage and management + ### How can I reinstall an Elastic Metal server? You can reinstall an Elastic Metal server with a few clicks at any time, [directly from your Scaleway console](/elastic-metal/how-to/install-server/). @@ -132,14 +123,12 @@ After deletion, all data present on the disks of an Elastic Metal server is wipe Make sure to back up your data before deleting a server, as it cannot be recovered once the disks are wiped. -### How many flexible IPs can I have per Elastic Metal server? - -You can have up to 64 [flexible IPs](/elastic-metal/how-to/order-flexible-ip/) per Elastic Metal server. - ### Can I move flexible IPs between my Elastic Metal servers and Instances? It is not currently possible to move your flexible IPs between different products. Each set of flexible IPs you hold is independent and usable only with the specific product. An Instance's flexible IPs cannot be attached to an Elastic Metal server and vice versa. +## Compatibility and integration + ### Can I have IPv6 connectivity for my Elastic Metal servers? Yes, you can order flexible IPv6 for your Elastic Metal server. These can be attributed to any of your Elastic Metal servers in the same way as flexible IPv4s. @@ -158,7 +147,13 @@ Yes, Elastic Metal servers are delivered with an IPv6 address (/128) pre-configu Elastic Metal is not currently compatible with Block Storage, but this functionality is planned for the future. -## Windows Server specific questions +## Quotas and limitations + +### How many flexible IPs can I have per Elastic Metal server? + +You can have up to 64 [flexible IPs](/elastic-metal/how-to/order-flexible-ip/) per Elastic Metal server. + +## Windows Server ### Is Windows available on Elastic Metal? @@ -166,19 +161,30 @@ Yes. Monthly Windows licenses are available, in French only, for Elastic Metal s You must order a server from the list of Elastic Metal servers compatible with Microsoft Windows Server. Then you can choose the version of Windows Server to install in one click from our console. - ### Why are there different versions of Microsoft Windows Server? -Windows Server license comes in 2 versions, Standard and Datacenter, each at a different price. The availability of certain features, such as roles, depends on the version you choose. +A Windows Server license is available in two versions, Standard and Datacenter, each at a different price. The availability of certain features, such as roles, depends on the version you choose. You can find more information about the various features and limitations of each version on the [Microsoft website](https://learn.microsoft.com/en-us/windows-server/get-started/editions-comparison-windows-server-2019?tabs=full-comparison). +### How much does a Windows Server license cost? + +Windows Server 2019 and 2022 licenses are billed monthly (no prorating) based on the following factors: +- Number of physical CPUs +- Number of cores per CPU +- Operating System version: Standard or Datacenter + +*Refer to the [Pricing page](https://www.scaleway.com/en/pricing/elastic-metal/#windows-licences) to learn about the current costs for Windows licenses. + + + Licenses are billed monthly, regardless of whether your Elastic Metal server is billed on an hourly or monthly basis. + ### Can I transfer the monthly license to another server? -Licenses delivered with an Elastic Metal server are only valid on Scaleway's Elastic Metal servers, and cannot be recovered for external use. +Licenses delivered with an Elastic Metal server are only valid on Scaleway's Elastic Metal servers and cannot be recovered for external use. -Each Windows installation implies the invoicing of a new license, except when reinstalling an Elastic Metal server where it was already previously installed. +Each Windows installation implies the invoicing of a new license, except when reinstalling an Elastic Metal server. ### How can I install Hyper-V on Windows Server? diff --git a/pages/file-storage/faq.mdx b/pages/file-storage/faq.mdx index ca7ca7000a..9a72dc66d8 100644 --- a/pages/file-storage/faq.mdx +++ b/pages/file-storage/faq.mdx @@ -8,12 +8,16 @@ category: storage productIcon: FileProductIcon --- -## What is Scaleway File Storage? +## Overview + +### What is Scaleway File Storage? Scaleway File Storage allows you to keep data in an organized hierarchy of files and folders. This hierarchy can be shared across a network, so multiple compute instances can work on the same collection of files. Refer to the [Quickstart documentation](/file-storage/quickstart/) to get started with Scaleway File Storage. -## How many file systems can I attach to an Instance? +## Quotas and limitations + +### How many file systems can I attach to an Instance? You can attach up to 16 storage resources to a Scaleway Instance, including file systems, Block Storage volumes, and Local Storage volumes. \ No newline at end of file diff --git a/pages/generative-apis/faq.mdx b/pages/generative-apis/faq.mdx index 84010a2d6f..519aa5e020 100644 --- a/pages/generative-apis/faq.mdx +++ b/pages/generative-apis/faq.mdx @@ -2,27 +2,27 @@ title: Generative APIs FAQ description: Get answers to the most frequently asked questions about Scaleway Generative APIs. dates: - validation: 2025-08-20 + validation: 2025-09-23 productIcon: GenerativeApiProductIcon --- -## General +## Overview ### What are Scaleway Generative APIs? Scaleway's Generative APIs provide access to pre-configured, serverless endpoints of leading AI models, hosted in European data centers. This allows you to integrate advanced AI capabilities into your applications without managing underlying infrastructure. +### What is the difference between Generative APIs and Managed Inference? +- **Generative APIs**: A serverless service providing access to pre-configured AI models via API, billed per token usage. +- **Managed Inference**: Allows deployment of curated or custom models with chosen quantization and Instances, offering predictable throughput and enhanced security features like private network isolation and access control. Managed Inference is billed by hourly usage, whether provisioned capacity is receiving traffic or not. + ### How do I get started with Generative APIs? To get started, explore the [Generative APIs Playground](/generative-apis/quickstart/#start-with-the-generative-apis-playground) in the Scaleway console. For application integration, refer to our [Quickstart guide](/generative-apis/quickstart/), which provides step-by-step instructions on accessing, configuring, and using a Generative APIs endpoint. +## Offering and availability + ### Where are the inference servers located? All models are currently hosted in a secure data center located in Paris, France, operated by [OPCORE](https://www.opcore.com/). This ensures low latency for European users and compliance with European data privacy regulations. -### What is the difference between Generative APIs and Managed Inference? -- **Generative APIs**: A serverless service providing access to pre-configured AI models via API, billed per token usage. -- **Managed Inference**: Allows deployment of curated or custom models with chosen quantization and Instances, offering predictable throughput and enhanced security features like private network isolation and access control. Managed Inference is billed by hourly usage, whether provisioned capacity is receiving traffic or not. - -## Models and libraries - ### Which models are supported by Generative APIs? Our Generative APIs support a range of popular models, including: - Chat / Text Generation models: Refer to our dedicated [documentation](/generative-apis/reference-content/supported-models/#chat-models) for a list of supported chat models. @@ -32,35 +32,22 @@ Our Generative APIs support a range of popular models, including: ### What is the model lifecycle for Generative APIs? Scaleway is dedicated to updating and offering the latest versions of generative AI models, while ensuring older models remain accessible for a significant time, and also ensuring the reliability of your production applications. Learn more in our [model lifecycle policy](/generative-apis/reference-content/model-lifecycle/). -### Do model licenses apply when using Generative APIs? -Yes, you need to comply with model licenses when using Generative APIs. Applicable licenses are available for [each model in our documentation](/generative-apis/reference-content/supported-models/#vision-models) and in the console Playground. - -### Can I increase maximum output (completion) tokens for a model? -No, you cannot increase maximum output tokens above [limits for each models](/generative-apis/reference-content/supported-models/) in Generative APIs. -These limits are in place to protect you against: -- Long generation which may be ended by an HTTP timeout. Limits are designed to ensure a model will send its HTTP response in less than 5 minutes. -- Uncontrolled billing, as several models are known to be able to enter infinite generation loops (specific prompts can make the model generate the same sentence over and over, without stopping at all). -If you require higher maximum output tokens, you can use [Managed Inference](https://console.scaleway.com/inference/deployments) where these limits do not apply (as your bill will be limited by the size of your deployment). - -### Can I use OpenAI libraries and APIs with Scaleway's Generative APIs? -Yes, Scaleway's Generative APIs are designed to be compatible with OpenAI libraries and SDKs, including the OpenAI Python client library and LangChain SDKs. This allows for seamless integration with existing workflows. - -## Billing and monitoring +## Pricing and billing ### How does the free tier work? -The free tier allows you to process up to 1,000,000 tokens without incurring any costs. After reaching this limit, you will be charged per million tokens processed. Free tier usage is calculated by adding all input and output tokens consumed from all models used. -For more information, refer to our [pricing page](https://www.scaleway.com/en/pricing/model-as-a-service/#generative-apis) or access your bills by token types and models in [billing section from Scaleway Console](https://console.scaleway.com/billing/payment) (past and provisional bills for the current month). +The free tier allows you to process up to 1,000,000 tokens without incurring any costs. After reaching this limit, you will be charged per million tokens processed. Free tier usage is calculated by adding all input and output tokens consumed by all models used. +For more information, refer to our [pricing page](https://www.scaleway.com/en/pricing/model-as-a-service/#generative-apis) or access your bills by token types and models in the [billing section from Scaleway Console](https://console.scaleway.com/billing/payment) (past and provisional bills for the current month). -Note that when your consumption exceeds the free tier, you will be billed for each additional token consumed by model and token type. The minimum billing unit is 1 million tokens. Here are two examples for low volume consumption: +Note that when your consumption exceeds the free tier, you will be billed for each additional token consumed by the model and token type. The minimum billing unit is 1 million tokens. Here are two examples of low volume consumption: Example 1: Free Tier only | Model | Token type | Tokens consumed | Price | Bill | |-----------------|-----------------|-----------------|-----------------|-----------------| -| `llama-3.3-70b-instruct` | Input | 500k | 0.90€/million tokens | 0.00€ | -| `llama-3.3-70b-instruct` | Output | 200k | 0.90€/million tokens | 0.00€ | -| `mistral-small-3.1-24b-instruct-2503` | Input | 100k | 0.15€/million tokens | 0.00€ | -| `mistral-small-3.1-24b-instruct-2503` | Output | 100k | 0.35€/million tokens | 0.00€ | +| `llama-3.3-70b-instruct` | Input | 500k | €0.90/million tokens | €0.00 | +| `llama-3.3-70b-instruct` | Output | 200k | €0.90/million tokens | €0.00 | +| `mistral-small-3.1-24b-instruct-2503` | Input | 100k | €0.15/million tokens | €0.00 | +| `mistral-small-3.1-24b-instruct-2503` | Output | 100k | €0.35/million tokens | €0.00 | Total tokens consumed: `900k` Total bill: `0.00€` @@ -69,18 +56,18 @@ Example 2: Exceeding Free Tier | Model | Token type | Tokens consumed | Price | Billed consumption | Bill | |-----------------|-----------------|-----------------|-----------------|-----------------|-----------------| -| `llama-3.3-70b-instruct` | Input | 800k | 0.90€/million tokens | 1 million tokens | 0.00€ (Free Tier application)| -| `llama-3.3-70b-instruct` | Output | 2 500k | 0.90€/million tokens | 3 million tokens | 2.70€ | -| `mistral-small-3.1-24b-instruct-2503` | Input | 100k | 0.15€/million tokens | 1 million tokens | 0.15€ | -| `mistral-small-3.1-24b-instruct-2503` | Output | 100k | 0.35€/million tokens | 1 million tokens | 0.35€ | +| `llama-3.3-70b-instruct` | Input | 800k | €0.90/million tokens | 1 million tokens | €0.00 (Free Tier application)| +| `llama-3.3-70b-instruct` | Output | 2 500k | €0.90/million tokens | 3 million tokens | €2.70 | +| `mistral-small-3.1-24b-instruct-2503` | Input | 100k | €0.15/million tokens | 1 million tokens | €0.15 | +| `mistral-small-3.1-24b-instruct-2503` | Output | 100k | €0.35/million tokens | 1 million tokens | €0.35 | Total tokens consumed: `900k` Total billed consumption: `6 million tokens` -Total bill: `3.20€` +Total bill: `€3.20` Note that in this example, the first line where the free tier applies will not display in your current Scaleway bills by model, but will instead be listed under `Generative APIs Free Tier - First 1M tokens for free`. -### What are tokens and how are they counted? +### What are tokens, and how are they counted? A token is the minimum unit of content that is seen and processed by a model. Hence, token definitions depend on input types: - For text, on average, `1` token corresponds to `~4` characters, and thus `0.75` words (as words are on average five characters long) - For images, `1` token corresponds to a square of pixels. For example, `mistral-small-3.1-24b-instruct-2503` model image tokens of `28x28` pixels (28-pixels height, and 28-pixels width, hence `784` pixels in total). @@ -90,8 +77,8 @@ The exact token count and definition depend on [tokenizers](https://huggingface. ### How can I monitor my token consumption? You can see your token consumption in [Scaleway Cockpit](/cockpit/). You can access it from the Scaleway console under the [Metrics tab](https://console.scaleway.com/generative-api/metrics). Note that: -- Cockpits are isolated by Project, hence you first need to select the right Project in the Scaleway console before accessing Cockpit to see your token consumption for this Project (you can see the `project_id` in the Cockpit URL: `https://{project_id}.dashboard.obs.fr-par.scw.cloud/`. -- Cockpit graphs can take up to 1 hour to update token consumption, see [Troubleshooting](/generative-apis/troubleshooting/fixing-common-issues/#tokens-consumption-is-not-displayed-in-cockpit-metrics) for further details. +- Cockpits are isolated by Project, hence you first need to select the right Project in the Scaleway console before accessing Cockpit to see your token consumption for this Project (you can see the `project_id` in the Cockpit URL: `https://{project_id}.dashboard.obs.fr-par.scw.cloud/`). +- Cockpit graphs can take up to 1 hour to update token consumption. See [Troubleshooting](/generative-apis/troubleshooting/fixing-common-issues/#tokens-consumption-is-not-displayed-in-cockpit-metrics) for further details. ### Can I configure a maximum billing threshold? Currently, you cannot configure a specific threshold after which your usage will be blocked. However: @@ -99,9 +86,10 @@ Currently, you cannot configure a specific threshold after which your usage will - Your total billing remains limited by the amount of tokens you can consume within [rate limits](/generative-apis/reference-content/rate-limits/). - If you want to ensure fixed billing, you can use [Managed Inference](https://www.scaleway.com/en/inference/), which provides the same set of OpenAI-compatible APIs and a wider range of models. -### How can I give access to token consumption to my users outside of Scaleway? +### How can I give access to token consumption to my users outside Scaleway? If your users do not have a Scaleway account, you can still give them access to their Generative API usage consumption by either: -- Providing them an access to Grafana inside [Cockpit](https://console.scaleway.com/cockpit/overview). You can create dedicated [Grafana users](https://console.scaleway.com/cockpit/users) with read-only access (**Viewer** Role). Note that these users will still have access to all other Cockpit dashboards for this project. + +- Providing them with access to Grafana inside [Cockpit](https://console.scaleway.com/cockpit/overview). You can create dedicated [Grafana users](https://console.scaleway.com/cockpit/users) with read-only access (**Viewer** Role). Note that these users will still have access to all other Cockpit dashboards for this project. - Collecting consumption data from the [Billing API](https://www.scaleway.com/en/developers/api/billing/#path-consumption-get-monthly-consumption) and exposing it to your users. Consumption can be detailed by Projects. - Collecting consumption data from [Cockpit data sources](https://console.scaleway.com/cockpit/dataSource) and exposing it to your users. As an example, you can query consumption using the following query: ```curl @@ -119,13 +107,10 @@ Make sure that you replace the following values: You can see your token consumption in [Scaleway Cockpit](https://console.scaleway.com/cockpit/). You can access it from the Scaleway console under the [Metrics tab](https://console.scaleway.com/generative-api/metrics). Note that: -- Cockpits are isolated by Projects. You first need to select the right Project in the Scaleway console before accessing Cockpit to see your token consumption for the desired Project (you can see the `project_id` in the Cockpit URL: `https://{project_id}.dashboard.obs.fr-par.scw.cloud/`. -- Cockpit graphs can take up to 1 hour to update token consumption, see [Troubleshooting](/generative-apis/troubleshooting/fixing-common-issues/#tokens-consumption-is-not-displayed-in-cockpit-metrics) for further details. - -## Privacy, performance and rate limiting +- Cockpits are isolated by Projects. You first need to select the right Project in the Scaleway console before accessing Cockpit to see your token consumption for the desired Project (you can see the `project_id` in the Cockpit URL: `https://{project_id}.dashboard.obs.fr-par.scw.cloud/`). +- Cockpit graphs can take up to 1 hour to update token consumption. See [Troubleshooting](/generative-apis/troubleshooting/fixing-common-issues/#tokens-consumption-is-not-displayed-in-cockpit-metrics) for further details. -### Where can I find the privacy policy regarding Generative APIs? -You can find the privacy policy applicable to all use of Generative APIs [here](/generative-apis/reference-content/data-privacy/). +## Specifications ### What are the SLAs applicable to Generative APIs? We are currently working on defining our SLAs for Generative APIs. We will provide more information on this topic soon. @@ -133,15 +118,33 @@ We are currently working on defining our SLAs for Generative APIs. We will provi ### What are the performance guarantees (vs Managed Inference)? We are currently working on defining our performance guarantees for Generative APIs. We will provide more information on this topic soon. +## Quotas and limitations + ### Are there any rate limits for API usage? -Yes, API rate limits define the maximum number of requests a user can make within a specific time frame to ensure fair access and resource allocation between users. If you require increased rate limits we recommend either: +Yes, API rate limits define the maximum number of requests a user can make within a specific time frame to ensure fair access and resource allocation between users. If you require increased rate limits, we recommend either: - Using [Managed Inference](https://console.scaleway.com/inference/deployments), which provides dedicated capacity and doesn't enforce rate limits (you remain limited by the total provisioned capacity) - Contacting your existing Scaleway account manager or our Sales team to discuss volume commitment for specific models that will allow us to increase your quota proportionally. Refer to our dedicated [documentation](/generative-apis/reference-content/rate-limits/) for more information on rate limits. +### Can I increase maximum output (completion) tokens for a model? +No, you cannot increase maximum output tokens above [limits for each model](/generative-apis/reference-content/supported-models/) in Generative APIs. +These limits are in place to protect you against: +- Long generation, which may end by an HTTP timeout. Limits are designed to ensure a model will send its HTTP response in less than 5 minutes. +- Uncontrolled billing, as several models are known to be able to enter infinite generation loops (specific prompts can make the model generate the same sentence over and over, without stopping at all). +If you require higher maximum output tokens, you can use [Managed Inference](https://console.scaleway.com/inference/deployments), where these limits do not apply (as your bill will be limited to the size of your deployment). +## Compatibility and integration +### Can I use OpenAI libraries and APIs with Scaleway's Generative APIs? +Yes, Scaleway's Generative APIs are designed to be compatible with OpenAI libraries and SDKs, including the OpenAI Python client library and LangChain SDKs. This allows for seamless integration with existing workflows. +## Usage and management +### Do model licenses apply when using Generative APIs? +Yes, you need to comply with model licenses when using Generative APIs. Applicable licenses are available for [each model in our documentation](/generative-apis/reference-content/supported-models/#vision-models) and in the console Playground. + +## Privacy and security +### Where can I find the privacy policy regarding Generative APIs? +You can find the privacy policy applicable to all use of Generative APIs [here](/generative-apis/reference-content/data-privacy/). \ No newline at end of file