From 56f4ff86d7a2d292e2c7dc619b41e1eab333ec7c Mon Sep 17 00:00:00 2001 From: florianthiercelin Date: Wed, 1 Oct 2025 13:41:12 +0200 Subject: [PATCH 1/8] docs(dedibox-hardware): update retrieve disk position - ext-dedibox-hardware-defective-disk --- .../troubleshooting/diagnose-defective-disk.mdx | 2 ++ 1 file changed, 2 insertions(+) diff --git a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx index a0773d3a54..b85da2f0ca 100644 --- a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx +++ b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx @@ -195,6 +195,8 @@ Use the following command to retrieve the position of all disks, and copy/paste This command works **only for software RAID** setups. + + You do not need to perform this step if it is an **NVME**. ``` From 743fe8d473832e360c981768294dc9fccf56b479 Mon Sep 17 00:00:00 2001 From: florianthiercelin Date: Wed, 1 Oct 2025 14:02:04 +0200 Subject: [PATCH 2/8] docs(dedibox-hardware): update retrieve disk position - ext-dedibox-hardware-defective-disk --- .../troubleshooting/diagnose-defective-disk.mdx | 10 ++++++++-- 1 file changed, 8 insertions(+), 2 deletions(-) diff --git a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx index b85da2f0ca..74f215ed07 100644 --- a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx +++ b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx @@ -194,15 +194,21 @@ When you create a support ticket to replace a defective disk, you must also prov Use the following command to retrieve the position of all disks, and copy/paste the result into your support ticket: - This command works **only for software RAID** setups. - You do not need to perform this step if it is an **NVME**. +Command result to be returned to support for software RAIDs only. + ``` lsblk --paths --sort HCTL --output hctl,name,size,model,rev,serial,tran,phy-sec --bytes | grep -v loop0 ``` +## P410, P420, P422 + +``` +ssacli ctrl all show config +``` + For more information on Smartmontools, refer to the [official documentation](https://www.smartmontools.org/wiki/TocDoc). From f3fdf36fa1706e0cee500c56dbf00e631a11f528 Mon Sep 17 00:00:00 2001 From: florianthiercelin Date: Wed, 1 Oct 2025 14:06:37 +0200 Subject: [PATCH 3/8] docs(dedibox-hardware): update retrieve disk position - ext-dedibox-hardware-defective-disk --- .../troubleshooting/diagnose-defective-disk.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx index 74f215ed07..65519f4e8d 100644 --- a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx +++ b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx @@ -203,7 +203,7 @@ Command result to be returned to support for software RAIDs only. lsblk --paths --sort HCTL --output hctl,name,size,model,rev,serial,tran,phy-sec --bytes | grep -v loop0 ``` -## P410, P420, P422 +## P410, P420, P222 ``` ssacli ctrl all show config From 524cb6412447436d7dce0637104d8baf10f22efd Mon Sep 17 00:00:00 2001 From: florianthiercelin Date: Wed, 1 Oct 2025 17:11:34 +0200 Subject: [PATCH 4/8] feat(dedibox-hardware): offers not compatible for a replacement disk --- .../diagnose-defective-disk.mdx | 25 ++++++++++++++++++- 1 file changed, 24 insertions(+), 1 deletion(-) diff --git a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx index 65519f4e8d..62a9ab24ee 100644 --- a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx +++ b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx @@ -203,12 +203,35 @@ Command result to be returned to support for software RAIDs only. lsblk --paths --sort HCTL --output hctl,name,size,model,rev,serial,tran,phy-sec --bytes | grep -v loop0 ``` -## P410, P420, P222 +With RAID CARD: P410, P420, P222 ``` ssacli ctrl all show config ``` +## Offers not compatible for disk replacement + + + Some Dedibox offers are hosted on blade servers where a single blade can host multiple clients. + In these environments, disks cannot be physically replaced or disconnected without impacting other customers, which makes disk replacement unavailable. + + If your server is on the list and your storage is indeed FAILED, open a support ticket. + + +| Offers not compatible for a disk replacement | +|-----------------------------| +| Start-2-S-SSD | +| Start-2-XS-SATA | +| Start-2-S-SATA | +| Start-3-S-SSD | +| Start-1-M-SATA | +| Start-1-M-SSD | +| Start-2-M-SATA | +| Start-2-M-SSD | +| Start-2-L | +| Start-3-L | +| Pro-6-XS | + For more information on Smartmontools, refer to the [official documentation](https://www.smartmontools.org/wiki/TocDoc). From 4ca0858f10e1a4805be30629962908715f1b2093 Mon Sep 17 00:00:00 2001 From: florianthiercelin Date: Wed, 1 Oct 2025 20:03:25 +0200 Subject: [PATCH 5/8] feat(dedibox-hardware): offers not compatible for a replacement disk --- .../troubleshooting/diagnose-defective-disk.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx index 62a9ab24ee..8b0ee6f1f2 100644 --- a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx +++ b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx @@ -215,7 +215,7 @@ ssacli ctrl all show config Some Dedibox offers are hosted on blade servers where a single blade can host multiple clients. In these environments, disks cannot be physically replaced or disconnected without impacting other customers, which makes disk replacement unavailable. - If your server is on the list and your storage is indeed FAILED, open a support ticket. + If your server is on the list and your storage is indeed FAILED, open a [support ticket](/account/how-to/open-a-support-ticket/). | Offers not compatible for a disk replacement | From b89f9b9c54b0d2ab4cfc034850f3e075d5c3e475 Mon Sep 17 00:00:00 2001 From: florianthiercelin Date: Wed, 1 Oct 2025 20:04:28 +0200 Subject: [PATCH 6/8] feat(dedibox-hardware): offers not compatible for a replacement disk --- .../troubleshooting/diagnose-defective-disk.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx index 8b0ee6f1f2..4ed80e3997 100644 --- a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx +++ b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx @@ -203,7 +203,7 @@ Command result to be returned to support for software RAIDs only. lsblk --paths --sort HCTL --output hctl,name,size,model,rev,serial,tran,phy-sec --bytes | grep -v loop0 ``` -With RAID CARD: P410, P420, P222 +For raid controller P410, P420, P222 ``` ssacli ctrl all show config From 28465a828d26b41470af3a7eb4f233d88283447b Mon Sep 17 00:00:00 2001 From: florianthiercelin Date: Thu, 2 Oct 2025 10:36:48 +0200 Subject: [PATCH 7/8] feat(dedibox-hardware): offers not compatible for a replacement disk --- .../troubleshooting/diagnose-defective-disk.mdx | 8 ++++---- 1 file changed, 4 insertions(+), 4 deletions(-) diff --git a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx index 4ed80e3997..39ef3bb56a 100644 --- a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx +++ b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx @@ -194,7 +194,7 @@ When you create a support ticket to replace a defective disk, you must also prov Use the following command to retrieve the position of all disks, and copy/paste the result into your support ticket: - You do not need to perform this step if it is an **NVME**. + You do not need to perform this step if the machine is equipped with an **NVMe** disk. Command result to be returned to support for software RAIDs only. @@ -212,10 +212,10 @@ ssacli ctrl all show config ## Offers not compatible for disk replacement - Some Dedibox offers are hosted on blade servers where a single blade can host multiple clients. - In these environments, disks cannot be physically replaced or disconnected without impacting other customers, which makes disk replacement unavailable. + Some Dedibox machines are hosted on blade servers, where a single blade may host multiple customers. + In these environments, replacing or disconnecting disks would affect other customers, making disk replacement unavailable. - If your server is on the list and your storage is indeed FAILED, open a [support ticket](/account/how-to/open-a-support-ticket/). + If your server appears on the list and its storage status is indeed `FAILED`, open a [support ticket](/account/how-to/open-a-support-ticket/). | Offers not compatible for a disk replacement | From 0d5d30be1f2499c40e75facee913f3ed20cba803 Mon Sep 17 00:00:00 2001 From: Benedikt Rollik Date: Thu, 2 Oct 2025 16:42:10 +0200 Subject: [PATCH 8/8] Apply suggestions from code review Co-authored-by: Jessica <113192637+jcirinosclwy@users.noreply.github.com> --- .../troubleshooting/diagnose-defective-disk.mdx | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx index 39ef3bb56a..562fa0d747 100644 --- a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx +++ b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx @@ -203,13 +203,13 @@ Command result to be returned to support for software RAIDs only. lsblk --paths --sort HCTL --output hctl,name,size,model,rev,serial,tran,phy-sec --bytes | grep -v loop0 ``` -For raid controller P410, P420, P222 +For RAID controller P410, P420, P222 ``` ssacli ctrl all show config ``` -## Offers not compatible for disk replacement +## Offers incompatible with disk replacement Some Dedibox machines are hosted on blade servers, where a single blade may host multiple customers. @@ -218,7 +218,7 @@ ssacli ctrl all show config If your server appears on the list and its storage status is indeed `FAILED`, open a [support ticket](/account/how-to/open-a-support-ticket/). -| Offers not compatible for a disk replacement | +| Offers incompatible with disk replacement | |-----------------------------| | Start-2-S-SSD | | Start-2-XS-SATA |