diff --git a/README.md b/README.md
index 8501ceb..65950d2 100644
--- a/README.md
+++ b/README.md
@@ -13,15 +13,29 @@ Sit back, listen.
 
 Talking Gmail adds a "read this message" menu button to your Gmail™ and reads the entire message with one click. No more struggling with reading lengthy emails with exhausted eyes.
 
-Features:
+
+Features
+----
 
 * Read entire Gmail message with one click.
 * Highlight the paragraph you are currently listening to.
 * Pause / resume / stop / previous / next with Talking Gmail controller.
 
-Note:
 
-* Non-English text-to-speech may not be well supported, depending on your operating system and Chrome TTS engine.
-* Talking Gmail should work fine with textual emails, but is not expected to work well with fancy advertising ones.
+FAQ
+----
+
+Q: I do not see the "read this message" button!
+A: After installing Talking Gmail, you will need to *refresh* the Gmail tab (or open a new one) so that the Talking Gmail script is up and running and the button is added to the Gmail interface.
+
+Q: It does not read in my language!
+A: Talking Gmail uses Chrome's built in text-to-speech engine, which may not support all languages, depending on your Chrome version and operating system.
+
+Q: It does not work with Gmail offline app.
+A: That's correct - Talking Gmail does not currently support the offline Gmail app, but this feature will be included in the future releases.
+
+
+Privacy
+----
 
-Privacy: Talking Gmail does *not* record any personal information from your Gmail.
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+Talking Gmail does *not* record any personal information from your Gmail.
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