diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml
deleted file mode 100644
index 4c1e265b..00000000
--- a/.github/ISSUE_TEMPLATE/config.yml
+++ /dev/null
@@ -1,10 +0,0 @@
-contact_links:
-  - name: Twilio SendGrid Support
-    url: https://support.sendgrid.com
-    about: Get Support
-  - name: Stack Overflow
-    url: https://stackoverflow.com/questions/tagged/sendgrid-ruby+or+sendgrid+ruby
-    about: Ask questions on Stack Overflow
-  - name: Documentation
-    url: https://sendgrid.com/docs/for-developers/
-    about: View Reference Documentation
diff --git a/ISSUE_TEMPLATE.md b/ISSUE_TEMPLATE.md
deleted file mode 100644
index 4473c732..00000000
--- a/ISSUE_TEMPLATE.md
+++ /dev/null
@@ -1,30 +0,0 @@
-<!--
-If this is a feature request, make sure you search Issues for an existing request before creating a new one!
-
-Please utilize the template below to help us resolve your issue.
-
-Note that many issues can be resolved by updating to the latest version.
--->
-
-### Issue Summary
-A summary of the issue and the environment in which it occurs. If suitable, include the steps required to reproduce the bug. Please feel free to include screenshots, screencasts, or code examples.
-
-### Steps to Reproduce
-1. This is the first step
-2. This is the second step
-3. Further steps, etc.
-
-### Code Snippet
-```ruby
-# paste code here
-```
-
-### Exception/Log
-```
-# paste exception/log here
-```
-
-### Technical details:
-* sendgrid-ruby version: 
-* ruby version:
-
diff --git a/README.md b/README.md
index adf19307..b6d422e1 100644
--- a/README.md
+++ b/README.md
@@ -13,9 +13,7 @@ Version 3.X.X+ of this library provides full support for all Twilio SendGrid [We
 
 This library represents the beginning of a new path for Twilio SendGrid. We want this library to be community driven and Twilio SendGrid led. We need your help to realize this goal. To help make sure we are building the right things in the right order, we ask that you create [issues](https://github.com/sendgrid/sendgrid-ruby/issues) and [pull requests](CONTRIBUTING.md) or simply upvote or comment on existing issues or pull requests.
 
-Please browse the rest of this README for further details.
-
-We appreciate your continued support, thank you!
+**If you need help using SendGrid, please check the [Twilio SendGrid Support Help Center](https://support.sendgrid.com).**
 
 # Table of Contents
 
@@ -29,6 +27,7 @@ We appreciate your continued support, thank you!
 * [How to Contribute](#contribute)
 * [Troubleshooting](#troubleshooting)
 * [About](#about)
+* [Support](#support)
 * [License](#license)
 
 <a name="installation"></a>
@@ -207,9 +206,9 @@ Please see our [troubleshooting guide](TROUBLESHOOTING.md) for common library is
 
 sendgrid-ruby is maintained and funded by Twilio SendGrid, Inc. The names and logos for sendgrid-ruby are trademarks of Twilio SendGrid, Inc.
 
-If you need help installing or using the library, please check the [Twilio SendGrid Support Help Center](https://support.sendgrid.com).
+<a name="support"></a>
 
-If you've instead found a bug in the library or would like new features added, go ahead and open issues or pull requests against this repo!
+If you need help using SendGrid, please check the [Twilio SendGrid Support Help Center](https://support.sendgrid.com).
 
 <a name="license"></a>
 # License
diff --git a/test/sendgrid/test_sendgrid-ruby.rb b/test/sendgrid/test_sendgrid-ruby.rb
index bdc86d6d..ad911457 100644
--- a/test/sendgrid/test_sendgrid-ruby.rb
+++ b/test/sendgrid/test_sendgrid-ruby.rb
@@ -2699,10 +2699,6 @@ def test_contributing_exists
     assert(File.file?('./CONTRIBUTING.md'))
   end
 
-  def test_issue_template_exists
-    assert(File.file?('./ISSUE_TEMPLATE.md'))
-  end
-
   def test_license_exists
     assert(File.file?('./LICENSE'))
   end