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Relink Signal Desktop After Changing Phone Number (Missing QR Code) #2211

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propagandagirl opened this Issue Apr 4, 2018 · 11 comments

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propagandagirl commented Apr 4, 2018

I changed my phone number and need to update my signal desktop. The signal app on phone is working ok with new number. But the desktop app hasn't prompted me to relink and I can't see how to do this. Online instructions by signal seem to say it should automatically give me a new qr code to scan but this isn't happening. How do I get the desktop app to give me a QR code?
Thanks

  • I have searched open and closed issues for duplicates

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@gasi-signal

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gasi-signal commented Apr 6, 2018

@propagandagirl Have you tried unlinking your desktop device from your previous number? That should trigger a prompt to link it to a new device 😄

@gasi-signal gasi-signal changed the title Relinking phone&signal - no QR code? Relink Signal Desktop After Changing Phone Numbers (Missing QR Code) Apr 6, 2018

@gasi-signal gasi-signal changed the title Relink Signal Desktop After Changing Phone Numbers (Missing QR Code) Relink Signal Desktop After Changing Phone Number (Missing QR Code) Apr 6, 2018

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gasi-signal commented Apr 6, 2018

@propagandagirl Another workaround from my colleague: Open Developer tools using View > Toggle Developer Tools, select Console, copy & paste this command storage.put('password', ''); into the line below, hit Enter, wait a few seconds, and then restart the app. This should get you unblocked.

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propagandagirl commented Apr 7, 2018

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propagandagirl commented Apr 7, 2018

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propagandagirl commented Apr 7, 2018

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propagandagirl commented Apr 7, 2018

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gasi-signal commented Apr 7, 2018

Glad to hear, Emma! Enjoy your weekend 😄

@gasi-signal gasi-signal closed this Apr 7, 2018

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richo commented Sep 26, 2018

Just to touch on this issue, I can't unlink from my old device, because I already registered my new one, and now signal doesn't trust my old one any more. I can obviously try overwriting that password property, but I'm not really sure how that helps (especially when I actually kinda want to preserve my message historya nd I'm betting that will clear it, my guess being that its the encryption passphrase for the bundle).

Is a supported way to do this on the roadmap?

EDIT: I guess password is just the token used to communicate with the upstream servers. That would be great to document!

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woozalia commented Sep 27, 2018

SOLVED: I found the answer in issue #956, but it was misspelled:

  • Open View -> Toggle Developer View
  • Select Console tab
  • Enter Whisper.Registration.remove(); in console (lower right)
  • a re-link button will appear above the Signal contact list.

...and I just have to note that this only adds to the bizarreness of Signal's UX. There should be a menu option for this operation. (Don't get me started on all the other issues.)

original question

What was the answer to "But I have no idea how I get another QR code to display!"? ...because I have the same problem, and I haven't even changed my phone number (just moved the number to a new phone).

@scottnonnenberg-signal

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scottnonnenberg-signal commented Sep 27, 2018

@woozalia I'd love to hear your list of top UX problems in Signal Desktop. Please feel free to reach out to me directly.

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comharris commented Dec 8, 2018

Thank you @woozalia. Fixed my issue!!

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