Updated issue reporting guidelines

docs/en/misc/contributing/issues.md

@@ -6,7 +6,26 @@
 
 If you have discovered a bug in SilverStripe, we'd be glad to hear about it -
 well written bug reports can be half of the solution already!
-Our bugtracker is located on [open.silverstripe.org](http://open.silverstripe.org/) (create a [new ticket](http://open.silverstripe.org/newticket)).
+Our bugtracker is located on [open.silverstripe.org](http://open.silverstripe.org/).
+
+Before submitting a bug:
+
+ * Ask for assistance on the [forums](http://silverstripe.org/forums), [core mailinglist](http://groups.google.com/group/silverstripe-dev) or on [IRC](http://silverstripe.org/irc) if you're unsure if its really a bug.
+ * [Search for existing tickets](http://open.silverstripe.org/query?keywords=~&description=~&summary=~&col=id&col=summary&col=owner&col=type&col=status&col=priority&col=milestone&col=changetime&desc=1&order=changetime) before reporting a new one
+ * Is this a security issue? Please follow our separate reporting guidelines below.
+ * Is this a issue with the core framework or cms? Modules have their own issue trackers (see [silverstripe.org/modules](http://www.silverstripe.org/modules))
+ * Try to reproduce your issue on a [clean installation](http://doc.silverstripe.org/framework/en/installation/composer#using-development-versions), maybe the bug has already been fixed on an unreleased branch?
+ * The bugtracker is not the place to discuss enhancements, please use the forums or mailinglist.
+   Only log enhancement tickets if they gather a large interest in the community
+   and the enhancement is likely to be implemented in the next couple of months.
+
+If the issue does look like a new bug:
+
+ * [Create a new ticket](http://open.silverstripe.org/newticket)
+ * Describe the steps required to reproduce your issue, and the expected outcome. Unit tests and screencasts can help here.
+ * Describe your environment as detailed as possible: SilverStripe version, Browser, PHP version, Operating System, any installed SilverStripe modules.
+ * Add keywords to help us organize issues, and please be realistic about the issue priority. Don't set milestones.
+ * *(optional)* [Submit a pull request](/misc/contributing/code) which fixes the issue.
 
 ## Reporting Security Issues
 
@@ -17,4 +36,4 @@ Report security issues to [security@silverstripe.com](mailto:security@silverstri
 *  [silverstripe.org/forums](http://silverstripe.org/forums): Forums on silverstripe.org
 *  [silverstripe-dev](http://groups.google.com/group/silverstripe-dev): Core development mailinglist
 *  [silverstripe-documentation](http://groups.google.com/group/silverstripe-documentation): Documentation team mailing list
-
+* [silverstripe-documentation](http://groups.google.com/group/silverstripe-translators): Translation team mailing list