They knew I was there but refused to stop and pick me up.
Why would they not pick you up?
I asked them to do it 40 something times, and they still don't.
I see your point, but you shouldn't just expect people to drive you around everywhere. People have things to do and cannot make time to get you around. You should find your own means of transportation.
I shouldn't expect the transportation service to drive me around everywhere?
That's different. You're paying them for services you're not getting and you should make a complaint. It is expect of them to do their job and get you to where you need to be, otherwise you should get some other company to do the work.