I emailed the company to see if they had a stepstool.
Why did you email the company about a stepstool?
Because I'm too short to reach the ashtray she put on top of the fridge.
If you have a minor problem, it's a good idea to try to work out your problem on your own without involving someone else. You should think of a creative solution, such as climbing on a chair instead of emailing someone to fix your problem.
What?! I'm just being honest about my problem. They should help me with this.
While a problem is a problem, sometimes it's just not big enough to call for help a mile away. She perhaps put the ashtray there for a reason, and I feel it's best to respect that. Figuring out how to get to it on your own will feel very rewarding!