Is it okay if I only find it acceptable if people are being passive aggressive when it comes to customer service?
Do you really think it's okay to be passive aggressive?
I'm not a shitty worker because I will never do anything to make my employer mad. And when you ask the question in this context, I specifically feel like you are hinting at my laziness
Even when work can be annoying, it is not good to be passive aggressive with customers. In customer service it's important to act like the customer is always right.
You are clueless and are just trying to hurt my feelings.
I apologize for my judgmental attitude, I'm only looking out for your job security. I just think you need to try and be the bigger person and treat your customers with respect even if they are behaving poorly.