I'm getting angry at the phone rep.
what are you going to say?
I'm going to swear and insult him
I get it you're angry at customer rep but you should not insult him. You should talk to them politely. Swearing at him is not going to solve your problem.
You're probably right, but I'm so god damn angry at the guy.
I know you're angry, but don't you think swearing and insulting him will probably not help your situation? You might have more luck if you talk to him respectfully and if you don't have success then you can ask to talk to his manager.