Sample Slack app that uses a Slash Command and interactive message to create helpdesk tickets
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Slash Command and Dialogs blueprint

Updated August 2018: As we have introduced the workspace app (currently in beta), this tutorial and the code samples have been updated using the new token model! All the changes from the previous version of this example, read the

Learn more about the workspace app at the Slack API doc.

Creating a helpdesk ticket using a Slash Command and a Dialog

Use a slash command and a dialog to create a helpdesk ticket in a 3rd-party system. Once it has been created, send a message to the user with information about their ticket.



Create a Slack app

  1. Create a workspace app at
  2. Add a Slash command (See Add a Slash Command section below)
  3. Enable Interactive components (See Enable Interactive Components below)
  4. Navigate to the OAuth & Permissions page and add the following scopes:
    • commands
    • users:read
    • chat:write
  5. Click 'Save Changes' and install the app (You should get an OAuth access token after the installation)

Add a Slash Command

  1. Go back to the app settings and click on Slash Commands.
  2. Click the 'Create New Command' button and fill in the following:
    • Command: /helpdesk
    • Request URL: Your ngrok or Glitch URL + /command
    • Short description: Create a helpdesk ticket
    • Usage hint: [the problem you're having]
  3. Save and reinstall the app

If you are using Glitch, the Request URL should look like:

Enable Interactive Components

  1. Go back to the app settings and click on Interactive Components.
  2. Set the Request URL to your server (e.g. or Glitch URL + /interactive-component

Run the app locally or Remix on Glitch

  1. Get the code
  2. Set the following environment variables to .env (see .env.sample):
    • SLACK_ACCESS_TOKEN: Your app's xoxa- token (available on the **OAuth & Permissions once you install the app)
    • SLACK_SIGNING_SECRET: Your app's Signing Secret (available on the Basic Information page)
  3. If you're running the app locally, run the app (npm start)