diff --git a/SoftLayer/managers/ticket.py b/SoftLayer/managers/ticket.py
index 553f32600..93b915097 100644
--- a/SoftLayer/managers/ticket.py
+++ b/SoftLayer/managers/ticket.py
@@ -5,7 +5,6 @@
 
     :license: MIT, see LICENSE for more details.
 """
-
 from SoftLayer import utils
 
 
@@ -38,6 +37,8 @@ def list_tickets(self, open_status=True, closed_status=True):
                 call = 'getOpenTickets'
             elif closed_status:
                 call = 'getClosedTickets'
+            else:
+                raise ValueError("open_status and closed_status cannot both be False")
 
         return self.client.call('Account', call, mask=mask)
 
diff --git a/tests/managers/ticket_tests.py b/tests/managers/ticket_tests.py
index 2ebbfced7..50ed7b29a 100644
--- a/tests/managers/ticket_tests.py
+++ b/tests/managers/ticket_tests.py
@@ -43,6 +43,14 @@ def test_list_tickets_closed(self):
             self.assertIn(result['id'], [100, 101])
         self.assert_called_with('SoftLayer_Account', 'getClosedTickets')
 
+    def test_list_tickets_false(self):
+        exception = self.assertRaises(ValueError,
+                                      self.ticket.list_tickets,
+                                      open_status=False,
+                                      closed_status=False)
+
+        self.assertEqual('open_status and closed_status cannot both be False', str(exception))
+
     def test_list_subjects(self):
         list_expected_ids = [1001, 1002, 1003, 1004, 1005]