Update onboarding.md

handbook/ce/onboarding.md

@@ -8,12 +8,16 @@ Welcome to Sourcegraph! This document will guide you through customer engineerin
 
 - Get familiar with our systems and processes, including:
   - GitHub
-  - HubSpot
-    - Set up email logging
-  - JIRA Service Desk
-  - Looker
-- Join as many customer calls, and follow along as many email threads and Slack conversations as possible
+  - [HubSpot](https://app.hubspot.com/contacts/2762526/deals/board/view/all/)
+  - Set up [email logging](https://about.sourcegraph.com/handbook/sales/records)
+  - [JIRA Service Desk](https://sourcegraph.atlassian.net/jira/servicedesk/projects/SG/queues/custom/1)
+  - [Looker](https://sourcegraph.looker.com/dashboards/94?Unique%20Server%20ID=&Site%20ID=&filter_config=%7B%22Unique%20Server%20ID%22:%5B%7B%22type%22:%22%3D%22,%22values%22:%5B%7B%22constant%22:%22%22%7D,%7B%7D%5D,%22id%22:2%7D%5D,%22Site%20ID%22:%5B%7B%22type%22:%22%3D%22,%22values%22:%5B%7B%22constant%22:%22%22%7D,%7B%7D%5D,%22id%22:3%7D%5D%7D)
+  - Familiarize yourself with the [Weekly CE Sync Notes](https://docs.google.com/document/d/1c40u7Bh2vPIAHcz8qS_qLOt310MfjrGeHN5-W45nh4U/edit) and format 
+    - Updates to be provided in order of priority 
+- Look at AE/CE calendars and join as many customer calls as possible 
   - Collect questions along the way (unfamiliar terms, use cases, etc.)
+- Watch [Dan's recorded demo](https://drive.google.com/file/d/1idbCnce5MIvtAV0GOOwgB68zQJB2WmZ9/view?usp=sharing) 
+- Schedule a demo from the most recent CE hire before you
 - [Install Sourcegraph](https://docs.sourcegraph.com/admin/install/) using each of the three deployment options
   - Ask for any help needed along the way in the #dev-chat channel
   - Update our docs where necessary
@@ -63,3 +67,14 @@ Welcome to Sourcegraph! This document will guide you through customer engineerin
 - Take ownership of an existing customer relationship
   - Reach out to set up an introduction
   - Define success criteria for growth
+
+## FAQ
+
+- How do we interface in customer engagements?
+  - Primary communication with customers is over dedicated shared slack channels:
+    - Trial Customers: #trial-companyname
+    - Subscription Customers: #support-companyname
+- How do I route technical questions to the appropriate team?
+  - [Routing Customer Questions](https://about.sourcegraph.com/handbook/ce/routing_questions)
+- Where can I track user feedback?
+  - [User Feedback](https://about.sourcegraph.com/handbook/product/user_feedback)