From aaba98bf2dda7a6ab7f96e22bb85bd277e1ce1a2 Mon Sep 17 00:00:00 2001 From: Enrique Gonzalez Date: Thu, 7 Aug 2025 19:03:37 -0700 Subject: [PATCH] Update index.mdx --- docs/sla/index.mdx | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/docs/sla/index.mdx b/docs/sla/index.mdx index cbc14062f..2a4cf6d0d 100644 --- a/docs/sla/index.mdx +++ b/docs/sla/index.mdx @@ -109,9 +109,9 @@ Purchasing Premium Support provides several of the following services beyond tho ### Premium Support Packages -### Package 1: Premium Support SLAs +### Package 1: Premium SLAs -Premium Support SLAs give customers access to our Support team 24x7 for Severity 0 and 1 issues that critically impact your instance and ability to use Sourcegraph. +Premium SLAs give customers access to our Support team 24x7 for Severity 0 and 1 issues that critically impact your instance and ability to use Sourcegraph. First response times remain the same according to our SLAs. However, Emergency and Severe Impact issues are supported 24x7 with Premium Support (versus 24x5 without Premium Support).