From 40b3378c5b036fdebfaa4027ed01d9fd2cb8d74b Mon Sep 17 00:00:00 2001 From: Justin Dorfman Date: Wed, 22 Jan 2025 08:37:33 -0800 Subject: [PATCH] Add troubleshooting steps for Kaspersky Antivirus sign-in issue (#908) The new content provides guidance for users experiencing a stuck sign-in dialog due to Kaspersky Antivirus interference. It includes the problem description, solution steps, and a warning to re-enable protection after signing in. --- docs/cody/faq.mdx | 16 ++++++++++++++++ 1 file changed, 16 insertions(+) diff --git a/docs/cody/faq.mdx b/docs/cody/faq.mdx index fee3d1dff..f6637e032 100644 --- a/docs/cody/faq.mdx +++ b/docs/cody/faq.mdx @@ -137,6 +137,22 @@ cody chat --model '$name_of_the_model' -m 'Hi Cody!' For example, to use Claude 3.5 Sonnet, you'd pass the following command in your terminal, `cody chat --model 'claude-3.5-sonnet' -m 'Hi Cody!' +### Sign-in dialog gets stuck with Kaspersky Antivirus + +**Problem:** When attempting to sign in, users may encounter a perpetual `"Signing in to Sourcegraph..."` dialog that never completes. This issue persists across different VS Code extension versions (e.g. 1.40-1.48) and browsers (Chrome, Edge, Firefox). In the browser console at `accounts.sourcegraph.com/sign-in`, you might see an error: `"Uncaught ApolloError: value.toString is not a function"`. + +**Solution:** This issue is typically caused by Kaspersky Antivirus interfering with the authentication process. To resolve: + +- Locate the Kaspersky icon in your system tray +- Right-click on the Kaspersky icon +- Select "Stop Protection" +- Right-click the icon again +- Select "Exit" + + +Once you are signed in make sure to re-enable protection. + + ## OpenAI o1 ### What are OpenAI o1 best practices?