Installer doesn't seem to complete #1650

pparekh7 · 2020-09-10T06:55:42Z

Description of the problem

When updating my app, I am able to download the pkg.zip successfully. When I select "Install and Relaunch" and enter my login credentials, the installer starts but doesn't seem to finish leaving fileop waiting and in turn Autoupdate waiting.

This seems to be happening on Mac OS 10.14.6 having all security updates applied. It doesn't seem to happen if the latest security update is not applied to 10.14.6. It is not reproducible on Catalina.

The filepath that's supplied to the installer has spaces in it so I changed it to have quotes but that doesn't seem to help.

If I run with the same parameters to installer from the terminal, it runs fine.

Do you use Sandboxing in your app?

No

Version of `Sparkle.framework` in the latest version of your app

1.20.0

Version of `Sparkle.framework` in the old version of app that your users have (or N/A)

1.20.0

Sparkle's output from Console.app

Steps to reproduce the behavior

My app is called iLok License Manager and the latest version is available at https://www.ilok.com
I can supply a link to an older version as needed.

The text was updated successfully, but these errors were encountered:

pparekh7 · 2020-09-21T17:22:12Z

Just to clarify: We've been using Sparkle for a couple of years now so this is a new issue that's not related to packaging/appcast etc.
Is anyone else running into this?
At this point, I don't know if an Apple bug or a Sparkle issue. I would appreciate some help on resolving this.

Thanks!

catlan · 2020-10-07T08:45:35Z

I noticed that same issue. I did upgrade to sparkle 1.20.0 just the previous, so it is possible that this is a regression. But I'm more likely to think it is related to macOS 10.14.6.

Attached Sample of installer.txt

pparekh7 · 2020-10-12T17:22:55Z

I've reported this to Apple too since its a bit unclear where the problem lies.

jcredland · 2020-10-13T12:29:14Z

Hey, we have a similar, possibly the same, problem with our Loopcloud application on one of our staff computers. Suddenly we are getting a hang in the auto update app, the installer runs but the app doesn't seem to know about it.

Again - OSX 10.14.6.

Stack trace of hung app is:

Call graph:
    2787 Thread_8060156   DispatchQueue_1: com.apple.main-thread  (serial)
    + 2787 start  (in Autoupdate) + 52  [0x10d69ede4]
    +   2787 main  (in Autoupdate) + 683  [0x10d6a046a]
    +     2787 -[NSApplication run]  (in AppKit) + 699  [0x7fff46329588]
    +       2787 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:]  (in AppKit) + 1361  [0x7fff4632f46b]
    +         2787 _DPSNextEvent  (in AppKit) + 1135  [0x7fff4633077d]
    +           2787 _BlockUntilNextEventMatchingListInModeWithFilter  (in HIToolbox) + 64  [0x7fff47f98c76]
    +             2787 ReceiveNextEventCommon  (in HIToolbox) + 603  [0x7fff47f98ee5]
    +               2787 RunCurrentEventLoopInMode  (in HIToolbox) + 292  [0x7fff47f991ab]
    +                 2787 CFRunLoopRunSpecific  (in CoreFoundation) + 455  [0x7fff48d3a552]
    +                   2787 __CFRunLoopRun  (in CoreFoundation) + 1612  [0x7fff48d3adf0]
    +                     2787 __CFRunLoopServiceMachPort  (in CoreFoundation) + 328  [0x7fff48d3b882]
    +                       2787 mach_msg  (in libsystem_kernel.dylib) + 60  [0x7fff74e13768]
    +                         2787 mach_msg_trap  (in libsystem_kernel.dylib) + 10  [0x7fff74e1321a]
    2787 Thread_8060171   DispatchQueue_10: com.apple.root.default-qos  (concurrent)
    + 2787 start_wqthread  (in libsystem_pthread.dylib) + 13  [0x7fff74ed13fd]
    +   2787 _pthread_wqthread  (in libsystem_pthread.dylib) + 583  [0x7fff74ed16b3]
    +     2787 _dispatch_worker_thread2  (in libdispatch.dylib) + 90  [0x7fff74c9fb46]
    +       2787 _dispatch_root_queue_drain  (in libdispatch.dylib) + 324  [0x7fff74c9f3bc]
    +         2787 _dispatch_queue_override_invoke  (in libdispatch.dylib) + 763  [0x7fff74c93a53]
    +           2787 _dispatch_client_callout  (in libdispatch.dylib) + 8  [0x7fff74c9163d]
    +             2787 _dispatch_call_block_and_release  (in libdispatch.dylib) + 12  [0x7fff74c905f8]
    +               2787 __23-[AppInstaller install]_block_invoke  (in Autoupdate) + 176  [0x10d69f87c]
    +                 2787 -[SUGuidedPackageInstaller performFinalInstallationProgressBlock:error:]  (in Autoupdate) + 207  [0x10d6a7c6a]
    +                   2787 -[SUFileManager executePackageAtURL:progressBlock:error:]  (in Autoupdate) + 352  [0x10d6a7629]
    +                     2787 -[SUFileManager _authorizeAndExecuteCommand:sourcePath:destinationPath:lineCallback:error:]  (in Autoupdate) + 1086  [0x10d6a1987]
    +                       2787 __wait4  (in libsystem_kernel.dylib) + 10  [0x7fff74e18352]
    2787 Thread_8060198: com.apple.NSEventThread
    + 2787 thread_start  (in libsystem_pthread.dylib) + 13  [0x7fff74ed140d]
    +   2787 _pthread_start  (in libsystem_pthread.dylib) + 66  [0x7fff74ed5249]
    +     2787 _pthread_body  (in libsystem_pthread.dylib) + 126  [0x7fff74ed22eb]
    +       2787 _NSEventThread  (in AppKit) + 175  [0x7fff463384a2]
    +         2787 CFRunLoopRunSpecific  (in CoreFoundation) + 455  [0x7fff48d3a552]
    +           2787 __CFRunLoopRun  (in CoreFoundation) + 1612  [0x7fff48d3adf0]
    +             2787 __CFRunLoopServiceMachPort  (in CoreFoundation) + 328  [0x7fff48d3b882]
    +               2787 mach_msg  (in libsystem_kernel.dylib) + 60  [0x7fff74e13768]
    +                 2787 mach_msg_trap  (in libsystem_kernel.dylib) + 10  [0x7fff74e1321a]
    2787 Thread_8065205
      2787 start_wqthread  (in libsystem_pthread.dylib) + 13  [0x7fff74ed13fd]
        2787 _pthread_wqthread  (in libsystem_pthread.dylib) + 458  [0x7fff74ed1636]
          2787 __workq_kernreturn  (in libsystem_kernel.dylib) + 10  [0x7fff74e14bfa]

I'd be interested if you or anyone else has any insight or suggested debugging steps for this.

Looks like we are on 1.22.0 for all relevant versions of the app.

jsiegers · 2020-10-29T15:48:27Z

Same problem here for our users.
We're seeing this only on 10.14.6 with installing a pkg file. The whole machine will stall for about 3 minutes and then continue. Console would say something like this during this time:

efault 11:06:18.363709 -0400 lsd Non-fatal error enumerating at <private>, continuing: Error Domain=NSCocoaErrorDomain Code=260 "The file "PlugIns" couldn't be opened because there is no such file." UserInfo={NSURL=PlugIns/ -- file:///Applications/Postlab.app/Contents/, NSFilePath=/Applications/Postlab.app/Contents/PlugIns, NSUnderlyingError=0x7f82252200f0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} default 11:06:18.366810 -0400 lsd Non-fatal error enumerating at <private>, continuing: Error Domain=NSCocoaErrorDomain Code=260 "The file "PlugIns" couldn't be opened because there is no such file." UserInfo={NSURL=PlugIns/ -- file:///Applications/Postlab.app/Contents/, NSFilePath=/Applications/Postlab.app/Contents/PlugIns, NSUnderlyingError=0x7f8225219e90 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} default 11:06:18.411945 -0400 lsd Non-fatal error enumerating at <private>, continuing: Error Domain=NSCocoaErrorDomain Code=260 "The file "PlugIns" couldn't be opened because there is no such file." UserInfo={NSURL=PlugIns/ -- file:///Applications/Postlab.app/Contents/, NSFilePath=/Applications/Postlab.app/Contents/PlugIns, NSUnderlyingError=0x7ff5d44920d0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} default 11:06:18.451307 -0400 lsd Non-fatal error enumerating at <private>, continuing: Error Domain=NSCocoaErrorDomain Code=260 "The file "PlugIns" couldn't be opened because there is no such file." UserInfo={NSURL=PlugIns/ -- file:///Applications/Postlab.app/Contents/, NSFilePath=/Applications/Postlab.app/Contents/PlugIns, NSUnderlyingError=0x7f822532fde0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} default 11:06:18.455466 -0400 lsd Non-fatal error enumerating at <private>, continuing: Error Domain=NSCocoaErrorDomain Code=260 "The file "PlugIns" couldn't be opened because there is no such file." UserInfo={NSURL=PlugIns/ -- file:///Applications/Postlab.app/Contents/, NSFilePath=/Applications/Postlab.app/Contents/PlugIns, NSUnderlyingError=0x7f8225226b70 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} default 11:08:38.253684 -0400 lsd Non-fatal error enumerating at <private>, continuing: Error Domain=NSCocoaErrorDomain Code=260 "The file "PlugIns" couldn't be opened because there is no such file." UserInfo={NSURL=PlugIns/ -- file:///Applications/Postlab.app/Contents/, NSFilePath=/Applications/Postlab.app/Contents/PlugIns, NSUnderlyingError=0x7ff5d683b490 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} default 11:08:38.314560 -0400 lsd Non-fatal error enumerating at <private>, continuing: Error Domain=NSCocoaErrorDomain Code=260 "The file "PlugIns" couldn't be opened because there is no such file." UserInfo={NSURL=PlugIns/ -- file:///Applications/Postlab.app/Contents/Frameworks/Sparkle.framework/Versions/A/Resources/Autoupdate.app/Contents/, NSFilePath=/Applications/Postlab.app/Contents/Frameworks/Sparkle.framework/Versions/A/Resources/Autoupdate.app/Contents/PlugIns, NSUnderlyingError=0x7ff5c4422ed0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} default 11:08:38.318531 -0400 lsd Non-fatal error enumerating at <private>, continuing: Error Domain=NSCocoaErrorDomain Code=260 "The file "PlugIns" couldn't be opened because there is no such file." UserInfo={NSURL=PlugIns/ -- file:///Applications/Postlab.app/Contents/Frameworks/Sparkle.framework/Versions/A/Resources/Autoupdate.app/Contents/, NSFilePath=/Applications/Postlab.app/Contents/Frameworks/Sparkle.framework/Versions/A/Resources/Autoupdate.app/Contents/PlugIns, NSUnderlyingError=0x7ff5d682fd40 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

And finally:

11:28:50.554828 -0400 Autoupdate default 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 434 vs 492, 512, <private>

jsiegers · 2020-10-29T15:53:16Z

Also to clarify. I think it might be related to installing pkgs through the AutoUpdate app.
The AutoUpdate app also doesn't quit. It just hangs. After the system has come back to live you'll need to manually quit the AutoUpdate app. When you startup the real application you can see that it has indeed been updated.
Installing the pkg the normal way works fine.

catlan · 2020-10-29T16:15:18Z

@pparekh7 Did you report the issue to Apple as bug report or via DTS?

pparekh7 · 2020-10-30T21:11:53Z

I reported it to Apple via their Feedback Assistant tool. I tested it with the last patch that they released for Mac OS Mojave and the issue was not fixed.

catlan · 2020-11-05T08:47:26Z

@pparekh7 Could you provide us the Feedback ID.

pparekh7 · 2020-11-05T17:50:18Z

Sure. It's FB8696893.

catlan · 2020-12-16T21:39:11Z

10.14.6 Security Update 2020-007 (18G7016) seems to fix the issue. I did not hear back from DTS.

pparekh7 · 2020-12-21T19:41:58Z

Yes, I verified that this security update does fix the problem. I'm closing this issue.

pparekh7 added the 1.x Sparkle 1.x label Sep 10, 2020

pparekh7 mentioned this issue Sep 10, 2020

Autoupdate app hangs after download of .pkg #1400

Closed

pparekh7 closed this as completed Dec 21, 2020

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

Installer doesn't seem to complete #1650

Installer doesn't seem to complete #1650

pparekh7 commented Sep 10, 2020

pparekh7 commented Sep 21, 2020

catlan commented Oct 7, 2020

pparekh7 commented Oct 12, 2020

jcredland commented Oct 13, 2020

jsiegers commented Oct 29, 2020

jsiegers commented Oct 29, 2020

catlan commented Oct 29, 2020

pparekh7 commented Oct 30, 2020

catlan commented Nov 5, 2020

pparekh7 commented Nov 5, 2020

catlan commented Dec 16, 2020 •

edited

pparekh7 commented Dec 21, 2020

Navigation Menu

Installer doesn't seem to complete #1650

Installer doesn't seem to complete #1650

Comments

pparekh7 commented Sep 10, 2020

Description of the problem

Do you use Sandboxing in your app?

Version of Sparkle.framework in the latest version of your app

Version of Sparkle.framework in the old version of app that your users have (or N/A)

Sparkle's output from Console.app

Steps to reproduce the behavior

pparekh7 commented Sep 21, 2020

catlan commented Oct 7, 2020

pparekh7 commented Oct 12, 2020

jcredland commented Oct 13, 2020

jsiegers commented Oct 29, 2020

jsiegers commented Oct 29, 2020

catlan commented Oct 29, 2020

pparekh7 commented Oct 30, 2020

catlan commented Nov 5, 2020

pparekh7 commented Nov 5, 2020

catlan commented Dec 16, 2020 • edited

pparekh7 commented Dec 21, 2020

Version of `Sparkle.framework` in the latest version of your app

Version of `Sparkle.framework` in the old version of app that your users have (or N/A)

catlan commented Dec 16, 2020 •

edited