Handle an outage
spring.io and certain key legacy web properties such as www.springframework.org/schema are monitored by Pingdom and will send alerts after 3 consecutive minutes of downtime.
Alerts are sent:
- via email, iOS or Twitter for configured users
- to the Sagan Slack room
When an outage occurs
- Post a message in the Sagan Slack room that lets folks know you're aware of the problem and looking into it. Specifically @-mention any other admins you know may be on duty (especially those that may be getting woken up).
- Notice whether other spring.io properties, e.g. redirect.spring.io are down as well if multiple properties are down, this may indicate a problem with run.pivotal.io itself. See "Contacting the CF team" below.
- Verify that the site is actually down:
curl -I http://spring.io # 404? 200?