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sync unreachable #770

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modefier2 opened this issue Nov 18, 2019 · 16 comments
Open

sync unreachable #770

modefier2 opened this issue Nov 18, 2019 · 16 comments

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@modefier2
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@modefier2 modefier2 commented Nov 18, 2019

I tried signing out and signing in, sync was unreachable on android and desktop (mac) versions, still not working. temporary? configuration issue? thx!

@makarandh

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@makarandh makarandh commented Nov 18, 2019

I too am facing the same issue - sync unreachable.

Standard Notes version 3.0.21
OS: Kubuntu 18.0.4
Error mesage: 500 Internal Server Error

Also facing this issue on Android
Error message: TypeError: undefined is not an object (evaluating 'n.saved_items.map')

@modefier2

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@modefier2 modefier2 commented Nov 18, 2019

Weird on Android it worked for me to sign out and then sign in again (tho I think you lose what you added in the meantime). On desktop I get 500 internal server error (can't copy-paste for some reason tho). I'm on 3.0.21.

@Cito

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@Cito Cito commented Nov 18, 2019

Same problem here. Seems to be a problem with the sync service.

@oliversturm

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@oliversturm oliversturm commented Nov 18, 2019

Ah! I'm a new user and I was just trying to sync to a second machine for the first time and encountered this error. Hopefully that issue will be fixed soon! It works just fine for me on Android...

@chanclr

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@chanclr chanclr commented Nov 18, 2019

have this issue on Android, and on web.

@kamheric

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@kamheric kamheric commented Nov 18, 2019

At that moment how i typed some text sync brokes. webapp says "Sync unreachable".
my android' app works, and i can see some part of those text.
new log-in in web (in private mode) or another android device also says about errors:
" Issue syncing
There was an error while trying to save your items. Please contact support and share this message: TypeError: undefined is not an object (evaluating 'n.saved_items.map')

@wwfms

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@wwfms wwfms commented Nov 18, 2019

having this sync issue on all 6 of my devices. took a few steps to reach resolve to no avail. i'm on windows, ios and android

Edit: problem no longer persists. notes sync fine for me now

@chanclr

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@chanclr chanclr commented Nov 18, 2019

might add that in the year and a half i've used SN, this is the first time i've gotten an issue like this

@peterhunterdk

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@peterhunterdk peterhunterdk commented Nov 18, 2019

Untitled2

this is my sync message - im having troubles too...

@mtnwatchdog

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@mtnwatchdog mtnwatchdog commented Nov 18, 2019

Ditto - same here - still happening 6:25am PST. Can't find any status or responses that Standard Notes acknowledges this problem.

EDIT: Ok, log out/log in resolved the issue.
EDIT: It only appeared to have resolved the issue. Still broken. Any changes resurfaces the sync error messgae.

@DBCerigo

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@DBCerigo DBCerigo commented Nov 18, 2019

Confirming that I also get Error message: TypeError: undefined is not an object (evaluating 'n.saved_items.map') on Safari v13.0.2. Plus numerous other errors in the browser Console when attempting to sync.

Edit: Just to confirm, logout_login does not fix the issue for me.

@bgbarcus

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@bgbarcus bgbarcus commented Nov 18, 2019

Logout/Login did not work for me. When I logged back in the app was unable to sync leaving me unable to get to existing notes until this issue is fixed.

Edit: Windows desktop (in case that makes any difference).

@aaantoszek

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@aaantoszek aaantoszek commented Nov 18, 2019

Was down for about 2 hrs for me. Back now

@JulBor25

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@JulBor25 JulBor25 commented Nov 18, 2019

Back online.

@mobitar

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@mobitar mobitar commented Nov 18, 2019

Should be back now. Sorry about that.

@aslom

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@aslom aslom commented Nov 18, 2019

@mobitar are you going to do RCA? ois there webpage for standardnotes with current status and outages history?

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