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Token Vault codes wrong on one of my Laptops #835

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Rochey opened this issue Jan 13, 2020 · 1 comment
Open

Token Vault codes wrong on one of my Laptops #835

Rochey opened this issue Jan 13, 2020 · 1 comment

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@Rochey
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@Rochey Rochey commented Jan 13, 2020

I've got an issue with the Token vault codes on one of my laptops. It's my work laptop running windows 10 and chrome 78.0.3904.108. The codes are generated but don't work in any of the applications that need them.
I have the Token Vault working on both my Note 10+ running Android 10 and my personal laptop running debian and chrome 79.0.3945.117.

What could be causing the codes to be generated wrong on my work laptop?
I've checked timezone, time and date but everything looks right.
Any help would be much appreciated.

@mobitar

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@mobitar mobitar commented Jan 28, 2020

It's hard to know in general. These issues are always localized, otherwise, everyone would be experiencing the same issues. What we do know is that you only have 30s to use a code after it's first displayed. And that each device having the exact same time is a strict prerequisite.

You could also try setting up another authenticator app and compare the codes that are generated, and see if there may be a discrepancy.

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