What did Heidi's father call Mrs Bourne?
snotty Miss Fancy Pants
which means?
someone who thinks they are socially better than anyone else
What does Mrs Schomaker do?
runs a real-life finishing school
What does she think?
She said that both Mrs Bourne and Heidi had been impolite
who was she talking to
a BBC interview
how many things does she mention when talking about social etiquette?
Social etiquette isn't about being snotty and being in the know
what's it about?
It's about making other people feel good. It's about communication. It's about making society get along better
What had Heidi done wrong?
stayed in bed too late
anythig else?
She complained when she was hungry and was particular about food
anything else?
She told rude jokes
was that it?
Finally, she had never thanked Mrs Bourne for the weekend
Did Mrs Bourne say all this to her son?
No
Did she speak to Heidi face to face?
No, she e-mailed it.