Issues and Solutions

If you have issues with your Statping instance, this page will help you solve them. Before doing anything, I recommend updating to the latest version of Statping.

Update to Latest Version

Updating Statping is very simple, you can choose one of the options below:

• Run command: statping update (you may need to run sudo depending on your server)
• or Run command: curl -o- -L https://statping.com/install.sh | bash
• or download tar.gz file from Latest Releases and extract for statping.

Blank/White Page

If your Statping instance is only showing a blank white page, this means there's an issue with CSS or JS assets.

• Update to the latest version of Statping
• Delete the assets folder if you have one
• Restart Statping instance

Database Migration Errors

If you notice a database error during migration, you can reset your Statping instance while keeping previous data so you won't have to re-input.

• In your Statping directory (contains config.yml) run command: statping export. This will export all elements into a timestamped JSON file. This file will not include previous hits or failures.
• Delete assets folder if you have one.
• Delete and Recreate MySQL, Postgres database, or delete statping.db.
• Import previous data by running: statping import backup.json (replace backup.json with your exported filename)

Deleting Old Records

• DELETE FROM hits WHERE created_at < '2020-02-21 00:00:00'; // Delete hits older than
• DELETE FROM failures WHERE created_at < '2020-02-21 00:00:00'; // Delete failures older than