strapi-provider-upload-cloudinary - "Error uploading to cloudinary: Server returned unexpected status code - 403"

[Rhym]

Cloudinary upload returning 403

Using the upload provider strapi-provider-upload-cloudinary in a fresh install of Strapi and the following config file:

// ./config/plugins.js
module.exports = ({ env }) => {
  return {
    upload: {
      provider: "cloudinary",
      providerOptions: {
        cloud_name: env("CLOUDINARY_NAME"),
        api_key: env("CLOUDINARY_KEY"),
        api_secret: env("CLOUDINARY_SECRET"),
      },
      actionOptions: {
        upload: {
          folder: env("CLOUDINARY_FOLDER_NAME"),
        },
        delete: {},
      },
    },
  };
};

Returns an Error uploading to cloudinary: Server returned unexpected status code - 403 response when I upload a file in the media library admin page (http://localhost:1337/admin/plugins/upload).

Expected behaviour

The image will upload to Cloudinary.

System

• Node.js version: v14.15.4
• NPM version: 6.14.10
• Strapi version: 3.6.8
• Database: PostgreSQL
• Operating system: OSX

Additional context

I have tried a different key/secret with no luck.

[cwray-tech]

Hi, have you set all the required keys in your .env file?

[Rhym]

Hey there, @cwray-tech Yes I have. Console logged them out in the node_modules/strapi-provider-upload-cloudinary/lib/index.js just to be sure too.

[derrickmehaffy]

403 means that whatever credentials you are setting either aren't being read or are not correct.

But if you are already logging them and they are showing as defined then the creds are wrong. I'd suggest contacting Cloudinary.

I just spun up a fresh instance and could not reproduce this.

[cwray-tech]

@Rhym yeah I would double check your cloudinary credentials. Also might want to see if you need to white list your domain in cloudinary.

[Rhym]

Hey guys, thanks for taking the time to look at this. I'll get in touch with Cloudinary and report back when I get everything fixed. Have a great week!

[derrickmehaffy]

Given how old this issue is, I'll set it as closed for now but if someone can reproduce on Strapi v4 please feel free to open a new issue and link back to this one. Thanks!

[strapi-bot]

This issue has been mentioned on Strapi Community Forum. There might be relevant details there:

https://forum.strapi.io/t/how-do-i-update-file-in-a-model-in-strapi-via-api/36622/6