Testing User Interaction
Testing User Education (MSTG-STORAGE-12)
A lot has happened lately in terms of responsibilities that developers have to educate users on what they need to know. This has shifted especially with the introduction of the General Data Protection Regulation (GDPR) in Europe. Ever since then, it is best to educate users on what is happening with their private data and why. Additionally, it is a good practice to inform the user about how he can best use the application to ensure a secure processing of his information. Both items will be dealt with here.
Please note that this is the MSTG project and not a legal handbook. Therefore, we will not cover the GDPR and other possibly relevant laws here.
Informing users on their private information
When you need personal information from a user for your business process, the user needs to be informed on what you do with the data and why you need it. If there is a third party doing the actual processing of the data, you should inform the user about that too. Lastly, there are three processes you need to support:
- The right to be forgotten: A user needs to be able to request the deletion of his data, and be explained how to do so.
- The right to correct data: The user should be able to correct his personal information at any time, and be explained how to do so.
- The right to access user data: The user should be able to request all information that the application has on him, and the user should be explained how to request this information.
When additional data needs to be processed, you should ask the user for consent again. During that consent request it needs to be made clear how the user can revert from sharing the additional data. Similarly, when existing datasets of a user need to be linked, you should ask the user's consent about it.
Informing the user on the best security practices
Here is a list of best practices where a user could be informed of:
- Fingerprint usage: When an app uses a fingerprint for authentication and it provides access to high risk transactions/information, inform the user about the issues there can be when having multiple fingerprints of other people registered to the device as well.
- Rooting/Jailbreaking: When an app detects a rooted or jailbroken device, inform the user of the fact that certain high-risk actions will carry additional risk due to the jailbroken/rooted status of the device.
- Specific credentials: When a user gets a recovery code, a password or a pin from the application (or sets one), instruct the user to never share this with anyone else and that only the app will request it.
- Application distribution: In case of a high-risk application it is recommended to communicate what the official way of distributing the app is. Otherwise, users might use other channels in which they download a compromised version of the application.
Other information you have to share (OSS information)
Given copyright laws, you must make sure you inform the user on any third party libraries that are used in the app. For each third party library you should consult the license to see if certain information (such as copyright, modifications, original author, ...) should be presented to the user. For this, it is best to request legal advice from a specialist. An example can be found at a blog post from Big Nerd Ranch. Additionally, the website TL;DR - Legal can help you in figuring out what is necessary for each license.
- MSTG-STORAGE-12: "The app educates the user about the types of personally identifiable information processed, as well as security best practices the user should follow in using the app."