From 01b300d22179a58c503d456439aa81736cd90522 Mon Sep 17 00:00:00 2001 From: Maxence Busson Date: Thu, 11 Dec 2025 12:46:31 +0100 Subject: [PATCH] DOC-1461/add-that-rejection-reasons-merchant-should-not-be-displayed-to-end --- docs/topics/merchants/index.mdx | 11 ++++++++++- 1 file changed, 10 insertions(+), 1 deletion(-) diff --git a/docs/topics/merchants/index.mdx b/docs/topics/merchants/index.mdx index f9ec8b42e3..1f28609438 100644 --- a/docs/topics/merchants/index.mdx +++ b/docs/topics/merchants/index.mdx @@ -117,7 +117,7 @@ Updating a merchant profile produces the following events: 1. If Swan rejects the update request, the merchant profile remains `Enabled` by default, unless Swan decides otherwise. The merchant profile status doesn't change. -When a merchant payment method is requested, Swan may ask for additional information even if the merchant profile is already `Enabled`. +When a merchant payment method is requested, Swan may need to request additional information even if the merchant profile is already `Enabled`. Swan will contact you or your user directly, based on your communication preferences. If you requested an update and your update status is `PendingReview`, but you need to **make another change**, submit a new update request. @@ -143,6 +143,10 @@ A merchant profile can be rejected for the following reasons: | `GenericRejection` | The profile was rejected for a general reason not covered by other categories. | | `SuspiciousBehavior` | The profile was rejected due to alerts related to suspicious processing behavior. | +:::info For Partners only +These rejection reasons are intended for Partners and shouldn't be displayed to end users. +If you need more details about a specific rejection, please contact Swan. +::: ## Payment methods {#methods} @@ -214,6 +218,11 @@ A merchant payment method can be rejected for the following reasons: | `ContractualCriteriaNotFulfilled` | The request doesn't meet the contractual criterion agreed upon with the Partner. | | `GenericRejection` | The request was rejected for a reason not covered by other categories. | +:::info For Partners only +These rejection reasons are intended for Partners and shouldn't be displayed to end users. +If you need more details about a specific rejection, please contact Swan. +::: + ### Rolling reserve {#rolling-reserve} import RollingReserve from './partials/_rolling-reserve.mdx';