In episode 6 we meet Crystal, the Hashtag maintainer. She is responsible for resolving the conflict between Tom and Brenda.

Crystal checks the details of their deal. She joins the chat with Tom and Brenda, and starts communicating with them. She hears both sides of the argument.

Crystal resolves the conflict in favor of Tom. Brenda realizes it was her own fault. (For one thing, spelling your customer's name right is important.) Will she do a better job next time?