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Clicks stop working on clients with Windows server #5226

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the-wes opened this Issue Mar 1, 2016 · 126 comments

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@the-wes
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the-wes commented Mar 1, 2016

We do plan to fix this, but the issue is very rare. We are investigating the cause. It happens rarely, is very intermittent (random) and is difficult to reproduce. If you think you're experiencing this issue, please contact the support team: https://symless.com/contact/customer-support

Steps to reproduce:

  1. Run Synergy as normal, on Windows 8 or 10
  2. ?
  3. Move mouse to client
  4. Click either mouse button

Expected: Mouse click works

Actual: Click does not register at all

Demo video: https://www.youtube.com/watch?v=dVFImpW3b7w

Related: #5513, #5542

Workaround: For Synergy 1, click Apply on the server (to restart the core process). For Synergy 2, press shift+f5 or shift+fn+f5 on the server to restart background service (and core process). The bug occurs on the server, so it's important the workaround is done on the server (not the client).

@jacob925

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jacob925 commented Mar 1, 2016

please please please FIX!! It happens all the time.
Restarting the service fixes this for a short time (hour to a day?)
windows server, mac client (both of the latest versions)

@DavidST44

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DavidST44 commented Mar 18, 2016

Was this specific to the 1.7.6 release recently? Since I upgraded yesterday I haven't been able to click on my Synergy clients yet mouse movement and keyboard support works fine. I'm running Windows 10 64bit on the server and running Synergy 1.7.6 server 64bit version. My clients are one OSX running El Capitan 10.11 with Synergy 1.7.6 and my other client is running Synergy 1.7.6 64bit and is also running Windows 10 64bit. Any other information you require that could assist you solving this issue please let me know, if this is a separate issue I'll log a different ticket for it.

@botsmack

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botsmack commented Mar 18, 2016

I can't recreate this with your specific steps on mine, but I can confirm I'm regularly experiencing this behavior where I lose mouse clicking on my Mac client.

OS X 10.11 client with Windows 10 host. I end up needing to stop/start Synergy on the host a few times a day now. I have a Logitech mouse with custom key commands mapped to different buttons. During the time I experience these issues, I lose some of those button actions. Synergy (in debug mode) still registers them, but Windows apps won't. I have to stop/start Synergy to get it to start working again.

@jmccanta

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jmccanta commented Mar 31, 2016

Ditto with a Windows 8 server and a Linux client. v1.7.6. The mouse always move between the two, but the clicks do not. If I go back to the Windows machine and click a few times, then swing to the Linux, it works again.

@JonnyTooze

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JonnyTooze commented Apr 9, 2016

I've noticed that rebooting usually solves the problem, but this is obviously not a fix. Maybe one in three boots I found that the mouse click would not register, and maybe one in five that did register the click it would stop working all of a sudden. (2 x Window 10 machine, Laptop on Wifi > Media Server Wired, same router). Hope that helps.

@XinyuHou

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XinyuHou commented Apr 11, 2016

The problem can be worked around by moving the synergy window to it's own desktop

A workaround from @Boomkop3

@jkimmelman

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jkimmelman commented Apr 12, 2016

Having same problem. Server is Windows 10. Client is OSX 10.11.4. Mouse movement and scrolling with wheel keeps working on client, but I lose mouse clicks and keyboard. Started when I upgraded to 1.7.6. Sometimes, I can click on the server background or press the ESC key and mouse clicks and keyboard start again on the client. Sometimes I need to restart the server. I will try keeping the synergy window on its own desktop.

@pmario

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pmario commented Apr 12, 2016

Have a similar problem.

  • Mouse moves between PCs,
  • scroll wheel is ok.
  • keyboard is ok
  • but mouse clicks don't work!

Configuration:

  • Win10-pro server <-> ubuntu 14.04 client
  • Ethernet cable connection
  • synergy version: 1.7.6 (server and client)
  • server is configured to be above the client.

Workaround

  • If I change the "Server configuration"
  • .. and Apply the new settings it starts working.
@Shawson

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Shawson commented Apr 17, 2016

I've this same issue on the same setup- Windows 10 server over wired ethernet to OSX El Capitan 10.11.4

Everything works fine except for mouse clicks- tried quitting and restarting but to no avail. Tried moving the Synergy window to desktop 2, same issue :(

@hello-workible

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hello-workible commented Apr 20, 2016

I have this same problem on Synergy 1.7.6, I'm running windows 10 with 1.7.6 on windows and linux.

I have resolved the problem by downgrading my windows client, could not find a link to 1.7.5 but did find a 1.7.4 and so now I have a working system with Linux 1.7.6 and Windows 1.7.4

@XinyuHou

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XinyuHou commented Apr 20, 2016

Could someone give us some logging?

Please use Debug2 level for logging and try to make the log as short as possible. Here is some suggestions

  1. Make sure this issue happens reliably on your machines.
  2. Stop Synergy and close GUI
  3. Reopen GUI and change logging level to Debug2
  4. Click apply
  5. Do the same thing on both server and client
  6. Reproduce this issue
  7. After it's reproduced, stop both server and client.
  8. Copy logs within the GUI window and paste it into a comment
  9. Add your OS info, Synergy version and which mouse button you pressed
@jkimmelman

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jkimmelman commented Apr 20, 2016

Please understand that the problem is intermittent and I haven’t identified a particular sequence of actions that reliably causes it. In particular, once I restart the GUI, the problem is fixed for a while. So, when I start it up in Debug2 mode, a lot of logging happens before I get the problem again (e.g., 13Mbytes on the server side). Also, if I go into debug2 on the client, it causes very poor performance. So, I’ve included only the last few seconds from server log with this. I'm pretty sure the problem happened after 14:28:04, after the cursor moved into the client (laptop4). Let me know if you need something else. I’m running Windows 10 Home on the server and OSX 10.11.5 on the client.

https://gist.github.com/XinyuHou/9b396d9accf5083ec680f2f3b156da93

@jon3laze

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jon3laze commented May 12, 2016

Do you still need information to troubleshoot this? I am also experiencing this issue with Win 10 Server and Mac OSX 10.11.4. Changing the server config workaround works for me. I can provide more information if needed. Synergy 1.7.6

@JonnyTooze

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JonnyTooze commented May 13, 2016

I've noticed that if this happens the best way to resolve it is to run the application on the client PC and then click the "start" button. This then enables the click.

@Shawson

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Shawson commented May 13, 2016

Yes- likewise I found I can fix it by stop/ starting the server on the pc- then the mac's mouse clicks work again.

@Lockmuh

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Lockmuh commented May 25, 2016

I am experiencing this issue as well. I have 2 Windows 10 machines and just installed Synergy 1.7.6. After rebooting the mouse clicks wouldn't work but everything else would. Stopping/starting synergy on the machine sharing the mouse/keyboard allowed it to work when the problem occurs. But it's not a permanent solution.

@nlyan nlyan added priority-urgent and removed priority-next labels Jun 3, 2016

@XinyuHou XinyuHou added this to the v1.8.3.0-beta milestone Jun 6, 2016

@nlyan

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nlyan commented Jun 7, 2016

After a morning of testing, we have been unable to reproduce this issue with Synergy 1.7.6 between a Windows 10 server and El Capitan client.

If anyone is affected by this bug and doing a clean OS install anytime soon, it would be interesting to see if this could be reproduced before installing anything else.

@XinyuHou XinyuHou changed the title from Mouse click stops working on any client after minimizing a window on Win8/10 server to Click stops working on clients after minimizing a window on server Jun 7, 2016

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@nbolton

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nbolton commented Sep 26, 2017

We do plan to fix this, but the issue is very rare. We are investigating the cause. It happens rarely, is very intermittent (random) and is difficult to reproduce. If you think you're experiencing this issue, please contact the support team: https://symless.com/contact/customer-support

Workaround: For Synergy 1, click Apply on the server (to restart the core process). For Synergy 2, press shift+f5 or shift+fn+f5 on the server to restart background service (and core process). The bug occurs on the server, so it's important the workaround is done on the server (not the client).

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