Thank you for helping keep Syncropel and its users safe. If you've found a security issue, please don't open a public GitHub issue or discussion — coordinate with us privately first.
Email security@syncropic.com with:
- A description of the issue and its potential impact.
- The minimal steps to reproduce.
- The component affected (the protocol, a specific SDK, the hosted product, the documentation site, etc.) and the version where applicable.
- Any proof-of-concept material — please don't post it publicly.
If you need to encrypt sensitive material, mention that in your first message and we'll coordinate a key exchange.
- Acknowledgement within 72 hours. We'll confirm receipt and let you know who's looking at it.
- A status update within 7 days. Either with a fix in progress, a request for more information, or a reasoned position that it isn't a vulnerability.
- Coordinated disclosure. We prefer to publish a fix and an advisory together. We'll agree on a disclosure timeline with you; the default is 90 days from the date you reported it, sooner when a fix lands first.
- Credit. With your permission, we'll credit you in the advisory. Anonymous reports are also welcome.
When a fix ships, we publish an advisory through GitHub's Security Advisory mechanism on the affected repository.
In scope:
- The Syncropel protocol implementations (the
splbinary, official SDKs). - Hosted Syncropel instances (
syncropel.com, customer instances at*.syncropel.app). - Official documentation and installer (
docs.syncropel.com,get.syncropic.com).
Out of scope:
- Third-party integrations and community-built adapters (report those to their respective maintainers).
- Vulnerabilities that require a compromised host or local privileged access to exploit.
- Social-engineering attacks against Syncropic personnel.
- Denial-of-service issues that depend on volumetric flooding.
We don't pursue legal action against security researchers who:
- Engage in good-faith vulnerability research.
- Avoid harming users or their data.
- Respect privacy and don't exfiltrate data beyond what's needed to demonstrate the issue.
- Coordinate disclosure with us before going public.
If you're unsure whether your research falls within these guidelines, ask first.