From 976c26baf6316c833ba921bc2273a6a3d7787912 Mon Sep 17 00:00:00 2001
From: "mintlify[bot]" <109931778+mintlify[bot]@users.noreply.github.com>
Date: Wed, 2 Apr 2025 13:48:16 +0000
Subject: [PATCH 1/5] Documentation edits made through Mintlify web editor

---
 integrations/intercom.mdx | 24 ++++++++++++++++++++++++
 mint.json                 |  1 +
 2 files changed, 25 insertions(+)
 create mode 100644 integrations/intercom.mdx

diff --git a/integrations/intercom.mdx b/integrations/intercom.mdx
new file mode 100644
index 0000000..9464ed7
--- /dev/null
+++ b/integrations/intercom.mdx
@@ -0,0 +1,24 @@
+---
+title: "Intercom importer "
+description: "Sync or migrate your customer data from Intercom to Plain in just a few clicks."
+---
+
+Our Intercom importer makes it easy to migrate your historical conversations, customers, and admins from Intercom into Plain.
+
+### What we import
+
+When you run an Intercom import, we import:
+
+- **Contacts → Customers**: All Intercom contacts are imported as customers in Plain.
+- **Admins → Users**: Intercom admins become users in your Plain workspace.
+- **Conversations → Threads**: All conversation types – chat, email, and more – are imported as threads.
+
+Each imported thread will show “Intercom” as the channel in Plain. We also include a link back to the original conversation in Intercom for easy reference.
+
+If a customer already exists in Plain, we’ll automatically associate any imported threads with that customer.
+
+### Getting started
+
+To run an import, head to **Settings → Integrations → Intercom** and follow the prompts to connect your Intercom account.
+
+The import can take some time depending on the size of your workspace. Once it’s complete, you’ll see all imported conversations appear in Plain, fully attributed and linked. After the initial migration has taken place, any new contacts, admins, or conversations will automatically be synced to Plain every hour.
\ No newline at end of file
diff --git a/mint.json b/mint.json
index 7fc0975..643ad6d 100644
--- a/mint.json
+++ b/mint.json
@@ -163,6 +163,7 @@
 				"integrations/shortcut",
 				"integrations/salesforce",
 				"integrations/zendesk",
+                "integrations/intercom",
 				"integrations/discourse",
 				"integrations/helpscout",
 				"integrations/hubspot",

From 173a4fdaec81e5ae76c8daf54ce05ee054be23cc Mon Sep 17 00:00:00 2001
From: "mintlify[bot]" <109931778+mintlify[bot]@users.noreply.github.com>
Date: Wed, 2 Apr 2025 14:14:14 +0000
Subject: [PATCH 2/5] Documentation edits made through Mintlify web editor


From f388dc7b3d52258a14873ea5de2b546e63e3274e Mon Sep 17 00:00:00 2001
From: katedonnellan1 <kate@plain.com>
Date: Wed, 2 Apr 2025 15:16:15 +0100
Subject: [PATCH 3/5] Update mint.json

---
 mint.json | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/mint.json b/mint.json
index 643ad6d..d94da12 100644
--- a/mint.json
+++ b/mint.json
@@ -163,7 +163,7 @@
 				"integrations/shortcut",
 				"integrations/salesforce",
 				"integrations/zendesk",
-                "integrations/intercom",
+                		"integrations/intercom",
 				"integrations/discourse",
 				"integrations/helpscout",
 				"integrations/hubspot",

From a70275ce6572ae72d6c1ce77ec9d66cd35eaeca1 Mon Sep 17 00:00:00 2001
From: katedonnellan1 <kate@plain.com>
Date: Wed, 2 Apr 2025 15:17:51 +0100
Subject: [PATCH 4/5] Update mint.json

---
 mint.json | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/mint.json b/mint.json
index d94da12..0cbd72d 100644
--- a/mint.json
+++ b/mint.json
@@ -163,7 +163,7 @@
 				"integrations/shortcut",
 				"integrations/salesforce",
 				"integrations/zendesk",
-                		"integrations/intercom",
+				"integrations/intercom",
 				"integrations/discourse",
 				"integrations/helpscout",
 				"integrations/hubspot",

From 122ea0694a1ca6617f7519881ec1f6a2f684a149 Mon Sep 17 00:00:00 2001
From: katedonnellan1 <kate@plain.com>
Date: Wed, 2 Apr 2025 15:27:07 +0100
Subject: [PATCH 5/5] Update intercom.mdx

---
 integrations/intercom.mdx | 3 +--
 1 file changed, 1 insertion(+), 2 deletions(-)

diff --git a/integrations/intercom.mdx b/integrations/intercom.mdx
index 9464ed7..ba87406 100644
--- a/integrations/intercom.mdx
+++ b/integrations/intercom.mdx
@@ -10,7 +10,6 @@ Our Intercom importer makes it easy to migrate your historical conversations, cu
 When you run an Intercom import, we import:
 
 - **Contacts → Customers**: All Intercom contacts are imported as customers in Plain.
-- **Admins → Users**: Intercom admins become users in your Plain workspace.
 - **Conversations → Threads**: All conversation types – chat, email, and more – are imported as threads.
 
 Each imported thread will show “Intercom” as the channel in Plain. We also include a link back to the original conversation in Intercom for easy reference.
@@ -21,4 +20,4 @@ If a customer already exists in Plain, we’ll automatically associate any impor
 
 To run an import, head to **Settings → Integrations → Intercom** and follow the prompts to connect your Intercom account.
 
-The import can take some time depending on the size of your workspace. Once it’s complete, you’ll see all imported conversations appear in Plain, fully attributed and linked. After the initial migration has taken place, any new contacts, admins, or conversations will automatically be synced to Plain every hour.
\ No newline at end of file
+The import can take some time depending on the size of your workspace. Once it’s complete, you’ll see all imported conversations appear in Plain, fully attributed and linked. After the initial migration has taken place, any new contacts, admins, or conversations will automatically be synced to Plain every hour.