From ac5018bdb403e6de2893df5623e2073f91a2ef9c Mon Sep 17 00:00:00 2001 From: "mintlify[bot]" <109931778+mintlify[bot]@users.noreply.github.com> Date: Fri, 4 Apr 2025 08:42:08 +0000 Subject: [PATCH 1/2] Documentation edits made through Mintlify web editor --- ...{how-to-rename-bot.mdx => how-to-customize-your-slack-bot.mdx} | 0 1 file changed, 0 insertions(+), 0 deletions(-) rename slack/{how-to-rename-bot.mdx => how-to-customize-your-slack-bot.mdx} (100%) diff --git a/slack/how-to-rename-bot.mdx b/slack/how-to-customize-your-slack-bot.mdx similarity index 100% rename from slack/how-to-rename-bot.mdx rename to slack/how-to-customize-your-slack-bot.mdx From 55b72abd08bdd73bfd82c1ae0289bca9ed870046 Mon Sep 17 00:00:00 2001 From: "mintlify[bot]" <109931778+mintlify[bot]@users.noreply.github.com> Date: Fri, 4 Apr 2025 09:08:03 +0000 Subject: [PATCH 2/2] Documentation edits made through Mintlify web editor --- slack/in-slack-actions.mdx | 20 ++++++++++---------- 1 file changed, 10 insertions(+), 10 deletions(-) diff --git a/slack/in-slack-actions.mdx b/slack/in-slack-actions.mdx index 6392985..7b392a2 100644 --- a/slack/in-slack-actions.mdx +++ b/slack/in-slack-actions.mdx @@ -1,25 +1,25 @@ --- title: "In-Slack actions" -description: "Triage your support queue super fast with in-Slack actions " +description: "Triage your support queue super fast with in-Slack actions" --- -## In your #support channel +## In your #support channel ![Slack Actions(1) Pn](/images/slack-actions\(1\).png) -You can take common actions directly from your Slack notification channel. +You can take common actions directly from your Slack notification channel. -- **Reply in Slack: **links you to the original support request in your customer Slack channel -- **I'll take this: **Assigns the thread to you in Plain -- **Status dropdown: **Updates the thread. All statuses are available to choose from in this dropdown. +- **Reply in Slack**: links you to the original support request in your customer Slack channel +- **I'll take this:** Assigns the thread to you in Plain +- **Status dropdown:** Updates the thread. All statuses are available to choose from in this dropdown. -To set up a Slack notification channel if you haven't already, head to your workspace settings → notifications, and choose the channel you'd like your internal team to get notified in. +To set up a Slack notification channel if you haven't already, head to your workspace settings → notifications, and choose the channel you'd like your internal team to get notified in. ## On the top-level message of the support request -Quickly update the status of a support request in Slack by using the ✅ or 👀 emojis on the top-level message. +Quickly update the status of a support request in Slack by using the ✅ or 👀 emojis on the top-level message. - ✅: Moves the status of the thread in Plain to **Done** -- **👀**: Moves the status of the thread in Plain to **Investigating ** +- **👀**: Moves the status of the thread in Plain to **Investigating** -Only emojis added by workspace members will cause the status of the thread to update. +Only emojis added by workspace members will cause the status of the thread to update. \ No newline at end of file