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My bluetooth logitech mouse(MX Anywhere2) is not working. #84

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xolidon opened this Issue Sep 22, 2016 · 29 comments

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xolidon commented Sep 22, 2016

My bluetooth logitech mouse(MX Anywhere2) is not working.
Setting problems?

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davidrothera Sep 22, 2016

Seeing the same but with the MX Master (very similar) where as soon as I open KE the mouse stops responding until I quit the app 👎

davidrothera commented Sep 22, 2016

Seeing the same but with the MX Master (very similar) where as soon as I open KE the mouse stops responding until I quit the app 👎

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Punksmurf Sep 22, 2016

Logitech's support voor Sierra is pretty bad at the moment. This does not seem to be a problem with Karabiner Elements, though it seemed so at first. Logitech's software keeps crashing or making my mouse act weird wether Elements is running or not, though starting Elements definitely didn't help. In one instance the Elements window became "glued" to my mouse cursor. However, I also had a non-responding mouse without running Elements. It's all a bit unclear.
Update I didn't realise it, but I had Karabiner (and/or Karabiner-Elements) processes running and quitting those helped restoring my mouse's functionality. Though the half-solution below certainly did help and remains valid (for me).

I uninstalled the Unifying software, which keeps crashing (at least it did for me): http://support.logitech.com/en_us/article/26976?product=a0qi00000069ufTAAQ. That helped a lot and I could use my mouse without problems. The Logitech Options software keeps working and recognising my MX Master, which is connected through a unifying dongle. As far as I understand it, you only need that software if you want to bind a new unifying dongle to your mouse.

However I cannot use my mouse over bluetooth anymore. I do not know if this is because I uninstalled the LLC package or because Logitech isn't yet ready for Sierra. Fact is that the latest download only mentions support up to MacOS 10.11 (Sierra is 12).

Punksmurf commented Sep 22, 2016

Logitech's support voor Sierra is pretty bad at the moment. This does not seem to be a problem with Karabiner Elements, though it seemed so at first. Logitech's software keeps crashing or making my mouse act weird wether Elements is running or not, though starting Elements definitely didn't help. In one instance the Elements window became "glued" to my mouse cursor. However, I also had a non-responding mouse without running Elements. It's all a bit unclear.
Update I didn't realise it, but I had Karabiner (and/or Karabiner-Elements) processes running and quitting those helped restoring my mouse's functionality. Though the half-solution below certainly did help and remains valid (for me).

I uninstalled the Unifying software, which keeps crashing (at least it did for me): http://support.logitech.com/en_us/article/26976?product=a0qi00000069ufTAAQ. That helped a lot and I could use my mouse without problems. The Logitech Options software keeps working and recognising my MX Master, which is connected through a unifying dongle. As far as I understand it, you only need that software if you want to bind a new unifying dongle to your mouse.

However I cannot use my mouse over bluetooth anymore. I do not know if this is because I uninstalled the LLC package or because Logitech isn't yet ready for Sierra. Fact is that the latest download only mentions support up to MacOS 10.11 (Sierra is 12).

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Punksmurf Sep 22, 2016

Update, after replying I noticed quite a few Karabiner processes running which I didn't realise were running. After quitting those, my mouse started working again. It's all a bit weird though, seeing as it did work when using the unifying connector but not over bluetooth. So there's probably some weird interplay between Logitech and Karabiner / Karabiner-Elements.

Punksmurf commented Sep 22, 2016

Update, after replying I noticed quite a few Karabiner processes running which I didn't realise were running. After quitting those, my mouse started working again. It's all a bit weird though, seeing as it did work when using the unifying connector but not over bluetooth. So there's probably some weird interplay between Logitech and Karabiner / Karabiner-Elements.

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davidrothera Sep 22, 2016

I should note that my MX Master is connected via Bluetooth and I only have the Options software installed.

davidrothera commented Sep 22, 2016

I should note that my MX Master is connected via Bluetooth and I only have the Options software installed.

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gbastkowski Sep 22, 2016

Similar here. Mouse stops working as soon as karabiner is started.
Quitting karabiner makes the mouse work again.
Connection via BT or unifying dongle makes no difference, I tried both.
Removing Logitech Unifying something and Logitech Options helped, although a reboot was required.
Reinstalling Logitech Options afterwards, and everything is working smoothly.

gbastkowski commented Sep 22, 2016

Similar here. Mouse stops working as soon as karabiner is started.
Quitting karabiner makes the mouse work again.
Connection via BT or unifying dongle makes no difference, I tried both.
Removing Logitech Unifying something and Logitech Options helped, although a reboot was required.
Reinstalling Logitech Options afterwards, and everything is working smoothly.

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bvankuik Sep 22, 2016

I bet these mice also identify as a keyboard, not just as a mouse.

Also, there is more going on:
http://www.macrumors.com/2016/09/22/wrecked-scrolling-logitech-mice/

bvankuik commented Sep 22, 2016

I bet these mice also identify as a keyboard, not just as a mouse.

Also, there is more going on:
http://www.macrumors.com/2016/09/22/wrecked-scrolling-logitech-mice/

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Kwpolska Sep 23, 2016

I have the same issue with Microsoft Sculpt Comfort Mouse, which also claims it’s a keyboard (just so it can press the Windows key). Whenever I launch Karabiner-Elements, the mouse is disabled; closing Karabiner fixes it.

[2016-09-23 17:53:03.441] [grabber] [info] matching device: manufacturer:, product:Microsoft Sculpt Comfort Mouse, vendor_id:0x45e, product_id:0x7a2, location_id:0x5e01f3df, serial_number:c0-33-5e-01-f3-df registry_entry_id:4294968532 @ void device_grabber::device_matching_callback(IOHIDDeviceRef _Nonnull)

Kwpolska commented Sep 23, 2016

I have the same issue with Microsoft Sculpt Comfort Mouse, which also claims it’s a keyboard (just so it can press the Windows key). Whenever I launch Karabiner-Elements, the mouse is disabled; closing Karabiner fixes it.

[2016-09-23 17:53:03.441] [grabber] [info] matching device: manufacturer:, product:Microsoft Sculpt Comfort Mouse, vendor_id:0x45e, product_id:0x7a2, location_id:0x5e01f3df, serial_number:c0-33-5e-01-f3-df registry_entry_id:4294968532 @ void device_grabber::device_matching_callback(IOHIDDeviceRef _Nonnull)
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lacyjpr Sep 24, 2016

I have the same issue with a Logitech m535 bluetooth mouse: As soon as I launch Karabiner-Elements, the mouse is disabled, closing Karabiner-Elements makes the mouse work again.

lacyjpr commented Sep 24, 2016

I have the same issue with a Logitech m535 bluetooth mouse: As soon as I launch Karabiner-Elements, the mouse is disabled, closing Karabiner-Elements makes the mouse work again.

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gamesbrainiac Sep 24, 2016

Same issue here. Also, it appears that on the MX Master, the espose button seems to work, but it turns into the magnify command, which is sorta weird.

gamesbrainiac commented Sep 24, 2016

Same issue here. Also, it appears that on the MX Master, the espose button seems to work, but it turns into the magnify command, which is sorta weird.

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morphix9 Sep 25, 2016

Having the same problems. Any solution?

morphix9 commented Sep 25, 2016

Having the same problems. Any solution?

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Paik4Life Sep 25, 2016

Yeah, I ran into all sorts of problems when installing Karabiner Elements. My MX Master wouldn't work and I couldn't do basic keyboard shortcuts like Comm+Opt+Esc. I wasn't able to kill the processes until I uninstalled the apps and removed the Application Support files. It was only after all that that I could get normal functionality back. Looking forward to an update. I basically only use this tool for remapping the Caps Lock key, but it feels awful not having that!

~Paik

Paik4Life commented Sep 25, 2016

Yeah, I ran into all sorts of problems when installing Karabiner Elements. My MX Master wouldn't work and I couldn't do basic keyboard shortcuts like Comm+Opt+Esc. I wasn't able to kill the processes until I uninstalled the apps and removed the Application Support files. It was only after all that that I could get normal functionality back. Looking forward to an update. I basically only use this tool for remapping the Caps Lock key, but it feels awful not having that!

~Paik

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SpaceK33z Sep 26, 2016

It looks like this has been fixed in version 0.90.41, with commit 2a769dd. I also had this problem before (MX Master), and it works now :).

This is a dupe of #39 btw.

SpaceK33z commented Sep 26, 2016

It looks like this has been fixed in version 0.90.41, with commit 2a769dd. I also had this problem before (MX Master), and it works now :).

This is a dupe of #39 btw.

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xolidon Sep 27, 2016

My mouse works good in version 0.90.41+ !!

xolidon commented Sep 27, 2016

My mouse works good in version 0.90.41+ !!

@xolidon xolidon closed this Sep 27, 2016

@tekezo tekezo reopened this Sep 29, 2016

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tekezo Sep 29, 2016

Owner

I've changed the approach in v0.90.45.
Please confirm this issue also fixed in v0.90.45.

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tekezo commented Sep 29, 2016

I've changed the approach in v0.90.45.
Please confirm this issue also fixed in v0.90.45.

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tekezo Sep 29, 2016

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Related: #161

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tekezo commented Sep 29, 2016

Related: #161

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lacyjpr Sep 29, 2016

Updated to v0.90.45. Scroll wheel on Logitech m535 (bluetooth) is no longer working. pointer works, just no scroll wheel. Was working in .90.44

lacyjpr commented Sep 29, 2016

Updated to v0.90.45. Scroll wheel on Logitech m535 (bluetooth) is no longer working. pointer works, just no scroll wheel. Was working in .90.44

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xolidon Sep 30, 2016

The same here. Wheel doesn't work, but pointer works.(v0.90.45)
Logitech MX Anywhere2 via Bluetooth.

xolidon commented Sep 30, 2016

The same here. Wheel doesn't work, but pointer works.(v0.90.45)
Logitech MX Anywhere2 via Bluetooth.

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luisfontes Oct 3, 2016

Updated to v0.90.46 and my mouse (bluetotooth, mx2) stopped working. In v0.90.45 it was kind of working… If I quit KE the mouse goes backs to normal.

luisfontes commented Oct 3, 2016

Updated to v0.90.46 and my mouse (bluetotooth, mx2) stopped working. In v0.90.45 it was kind of working… If I quit KE the mouse goes backs to normal.

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cgrinds Oct 8, 2016

With v0.0.47 bluetooth mouse is working again

cgrinds commented Oct 8, 2016

With v0.0.47 bluetooth mouse is working again

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lacyjpr Oct 9, 2016

Updated to v0.90.47 & Logitech m535 (bluetooth) is no longer working. Pointer doesn't move when Karabiner Elements is running. It works with version 0.90.44.

lacyjpr commented Oct 9, 2016

Updated to v0.90.47 & Logitech m535 (bluetooth) is no longer working. Pointer doesn't move when Karabiner Elements is running. It works with version 0.90.44.

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DHaacke Oct 10, 2016

I can confirm v0.90.47 is not working with the Logitech MX Master (bluetooth or unifying) and MacOS Sierra. Pointer is frozen, but MacBook Pro Retina trackPad works.

DHaacke commented Oct 10, 2016

I can confirm v0.90.47 is not working with the Logitech MX Master (bluetooth or unifying) and MacOS Sierra. Pointer is frozen, but MacBook Pro Retina trackPad works.

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DHaacke Oct 10, 2016

Minutes after posting my previous comment, I got a notification that Logitech Option 6.30.48 was available, and now Elements v0.90.47 seems to be working.

DHaacke commented Oct 10, 2016

Minutes after posting my previous comment, I got a notification that Logitech Option 6.30.48 was available, and now Elements v0.90.47 seems to be working.

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khmyznikov Oct 24, 2016

Elements 0.90.55 , Logitech 6.30.48, Mouse M535 doesn't work

khmyznikov commented Oct 24, 2016

Elements 0.90.55 , Logitech 6.30.48, Mouse M535 doesn't work

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tekezo Oct 27, 2016

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Thank you for feedbacks!
I added Devices tab in Karabiner-Elements Preferences which allows you to ignore specific devices and ignore the keyboard-and-mouse combined device in default.
Please upgrade to the latest version and check the Devices tab in Preferences.

Owner

tekezo commented Oct 27, 2016

Thank you for feedbacks!
I added Devices tab in Karabiner-Elements Preferences which allows you to ignore specific devices and ignore the keyboard-and-mouse combined device in default.
Please upgrade to the latest version and check the Devices tab in Preferences.

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lacyjpr Oct 27, 2016

With Karabiner-Elements 0.90.58 Logitech M535 Bluetooth mouse is working:
When it installed, it automatically ignored the bluetooth mouse. If I check the Bluetooth mouse button, it stops working. If I uncheck and ignore the mouse, all is good!

lacyjpr commented Oct 27, 2016

With Karabiner-Elements 0.90.58 Logitech M535 Bluetooth mouse is working:
When it installed, it automatically ignored the bluetooth mouse. If I check the Bluetooth mouse button, it stops working. If I uncheck and ignore the mouse, all is good!

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cgrinds Oct 27, 2016

Same as @lacyjpr, 0.90.58 now works with MX Master. Thanks!

cgrinds commented Oct 27, 2016

Same as @lacyjpr, 0.90.58 now works with MX Master. Thanks!

@tekezo tekezo closed this Oct 27, 2016

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Kwpolska Oct 31, 2016

Could there be a way to make mouse+keyboard devices work? I want to remap my mouse’s Windows (left_command) key to something more useful. Enabling the mouse in Karabiner disables the mouse part.

[2016-10-31 10:47:51.208] [info] [grabber] version 0.90.61
[2016-10-31 10:47:52.186] [info] [grabber] matching device:
[2016-10-31 10:47:52.204] [info] [grabber]   manufacturer: 
[2016-10-31 10:47:52.205] [info] [grabber]   product: Microsoft Sculpt Comfort Mouse
[2016-10-31 10:47:52.205] [info] [grabber]   vendor_id: 0x45e
[2016-10-31 10:47:52.205] [info] [grabber]   product_id: 0x7a2
[2016-10-31 10:47:52.205] [info] [grabber]   location_id: 0x5e01f3df
[2016-10-31 10:47:52.206] [info] [grabber]   serial_number: c0-33-5e-01-f3-df
[2016-10-31 10:47:52.210] [info] [grabber]   registry_entry_id: 4294970031
[2016-10-31 10:47:52.222] [info] [grabber] IOServiceOpen is succeeded @ void virtual_hid_manager_client::matched_callback(io_iterator_t)

Kwpolska commented Oct 31, 2016

Could there be a way to make mouse+keyboard devices work? I want to remap my mouse’s Windows (left_command) key to something more useful. Enabling the mouse in Karabiner disables the mouse part.

[2016-10-31 10:47:51.208] [info] [grabber] version 0.90.61
[2016-10-31 10:47:52.186] [info] [grabber] matching device:
[2016-10-31 10:47:52.204] [info] [grabber]   manufacturer: 
[2016-10-31 10:47:52.205] [info] [grabber]   product: Microsoft Sculpt Comfort Mouse
[2016-10-31 10:47:52.205] [info] [grabber]   vendor_id: 0x45e
[2016-10-31 10:47:52.205] [info] [grabber]   product_id: 0x7a2
[2016-10-31 10:47:52.205] [info] [grabber]   location_id: 0x5e01f3df
[2016-10-31 10:47:52.206] [info] [grabber]   serial_number: c0-33-5e-01-f3-df
[2016-10-31 10:47:52.210] [info] [grabber]   registry_entry_id: 4294970031
[2016-10-31 10:47:52.222] [info] [grabber] IOServiceOpen is succeeded @ void virtual_hid_manager_client::matched_callback(io_iterator_t)
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bvankuik Oct 31, 2016

If you just want to reconfigure the mouse button, couldn't you use something like BetterTouchTool? https://www.boastr.net/

bvankuik commented Oct 31, 2016

If you just want to reconfigure the mouse button, couldn't you use something like BetterTouchTool? https://www.boastr.net/

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Kwpolska Oct 31, 2016

Can BetterTouchTool remap a left_command event from the mouse device (but not the keyboard!) to something like ⌘Space?

Kwpolska commented Oct 31, 2016

Can BetterTouchTool remap a left_command event from the mouse device (but not the keyboard!) to something like ⌘Space?

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