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App launches with a blank dialog window on macOS Mojave (10.14.4) on unsupported macs #5850

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alexander-ii opened this Issue Mar 26, 2019 · 14 comments

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alexander-ii commented Mar 26, 2019

Steps to reproduce

  1. "Clean" install. /Users/alexander/Library/Containers/org.telegram.desktop/Data/Library/Application Support/Telegram Desktop/ is empty.
  2. Start Telegram Desktop.app

Expected behaviour

A login dialog appears.

Actual behaviour

image

Configuration

Operating system:
macOS 10.14.4 (18E226)

Version of Telegram Desktop:
1.6.3

Used theme:

Logs:
[2019.03.27 01:14:46] Launched version: 1006003, install beta: [FALSE], alpha: 0, debug mode: [FALSE], test dc: [FALSE]
[2019.03.27 01:14:46] Executable dir: /Applications/, name: Telegram Desktop.app
[2019.03.27 01:14:46] Initial working dir: /Users/alexander/Library/Containers/org.telegram.desktop/Data/
[2019.03.27 01:14:46] Working dir: /Users/alexander/Library/Containers/org.telegram.desktop/Data/Library/Application Support/Telegram Desktop/
[2019.03.27 01:14:46] Command line: /Applications/Telegram Desktop.app/Contents/MacOS/Telegram Desktop
[2019.03.27 01:14:45] Executable path before check: /Applications/Telegram Desktop.app
[2019.03.27 01:14:46] Logs started
[2019.03.27 01:14:49] Connecting local socket to /Users/alexander/Library/Containers/org.telegram.desktop/Data/Documents/f018...
[2019.03.27 01:14:49] This is the only instance of Telegram, starting server and app...
[2019.03.27 01:14:49] Moved logging from '/Users/alexander/Library/Containers/org.telegram.desktop/Data/Library/Application Support/Telegram Desktop/log_start0.txt' to '/Users/alexander/Library/Containers/org.telegram.desktop/Data/Library/Application Support/Telegram Desktop/log.txt'!
[2019.03.27 01:14:49] Primary screen DPI: 72
[2019.03.27 01:14:55] Font Error: could not locate 'Open Sans Semibold' font in ':/gui/fonts/OpenSans-Semibold.ttf'.
[2019.03.27 01:15:04] OpenAL Logging Level: (not set)
[2019.03.27 01:15:04] Audio Playback Devices: OpenAL Soft
[2019.03.27 01:15:04] Audio Playback Default Device: OpenAL Soft
[2019.03.27 01:15:04] Audio Capture Devices: CoreAudio Default
[2019.03.27 01:15:04] Audio Capture Default Device: CoreAudio Default
[2019.03.27 01:15:10] Window Info: Setting layer scale factor to: 1
[2019.03.27 01:15:12] TCP Error: network - Host unreachable
[2019.03.27 01:15:12] TCP Error: network - Host unreachable
[2019.03.27 01:15:12] HTTP Error: network error 99 - Host unreachable
[2019.03.27 01:15:14] TCP Error: network - Host unreachable
[2019.03.27 01:15:14] HTTP Error: network error 99 - Host unreachable
[2019.03.27 01:15:16] TCP Error: network - Host unreachable
[2019.03.27 01:15:16] HTTP Error: network error 99 - Host unreachable
[2019.03.27 01:15:17] TCP Error: network - Host unreachable
[2019.03.27 01:15:17] HTTP Error: network error 99 - Host unreachable
[2019.03.27 01:15:18] Config Error: Bad digest.
[2019.03.27 01:15:18] TCP Error: network - Host unreachable
[2019.03.27 01:15:18] HTTP Error: network error 99 - Host unreachable
[2019.03.27 01:15:19] TCP Error: network - Host unreachable
[2019.03.27 01:15:19] HTTP Error: network error 99 - Host unreachable
[2019.03.27 01:15:19] TCP Error: network - Host unreachable
[2019.03.27 01:15:19] HTTP Error: network error 99 - Host unreachable
@MrCapone

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MrCapone commented Mar 29, 2019

Same problem here. @alexander-ii i just want ask model of your mac.

@danya00

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danya00 commented Mar 29, 2019

also on my Mac mini (Mid 2011)

@alexander-ii

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alexander-ii commented Mar 29, 2019

@MrCapone MacBookPro 13 (early 2011). Mojave was installed via http://dosdude1.com/mojave/ since it's officially not supported on my laptop.

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MrCapone commented Mar 29, 2019

So all of us using Mojave on not supported macs (mine is MacBookPro 13 late 2011). Maybe thats the problem. Im also have mac mini mid 2012 which officially supported by Mojave. I haven't updated it yet. I'll do this later and then will check this issue.

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MrCapone commented Mar 29, 2019

I'v checked this issue on mac mini mid 2012 with Intel HD4000 (metal supported). Unfortunately it is only pre-metal macs problem.
UPD
Also i'v checked older telegram desktop versions. All versions since 1.1.29 have this issue.
UPD2
Latest 32bit mac version works fine.

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MrCapone commented Mar 30, 2019

Ok now it's getting really interesting. All my OpenGL applications stop working with same issue. But it happened just after i'v updated my Xcode to 10. All builds built with older xcode versions work just fine. So its not telegram problem, many developers have this issue since apple deprecate opengl in mojave.

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alexander-ii commented Mar 30, 2019

@john-preston

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john-preston commented Mar 31, 2019

@alexander-ii I'm not sure this is it. Does the app start working fine after you resize the window?

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MrCapone commented Mar 31, 2019

This is only pre metal macs problem + new Xcode. I dont think telegram team will use old Xcode for builds. So Im afraid the only decision for us is dowgrade to high sierra and start looking for new macs :(

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alexander-ii commented Apr 1, 2019

Does the app start working fine after you resize the window?

Unfortunately not.

@LeviSchuck

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LeviSchuck commented Apr 1, 2019

Resizing the window, going into full screen, exiting full screen does not change this.

It is however able to show version information when using the Mac menus.
image

After about a minute it started working. Maybe it was doing some sort of local data migration?

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alexander-ii commented Apr 1, 2019

@LeviSchuck Basing on the version number (5.0+) you're using a Telegram for macOS, not a Telegram Desktop (which the last version is 1.6.3). Telegram for macOS works without this issue.

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MrCapone commented Apr 1, 2019

Since it's not telegram issue i think it should be closed. We might contact autor of dosdude1.com/mojave/ and tell him about this issue.

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alexander-ii commented Apr 14, 2019

Just found that:

But GitHub version crashes when you interact with a top menu bar: press command + ., or click on some menu items (all items in the Window menu group and Telegram - Preferences... item), or disabling Show tray icon in Preferences. The same actions work without crashing via hamburger menu.

The only difference in logs is this two strings:

[2019.04.14 12:27:16] Window Info: Setting layer scale factor to: 1
[2019.04.14 12:27:16] Media key monitoring disabled in Mojave.
Logs: log-github.txt:
[2019.04.14 12:26:56] Launched version: 1006007, install beta: [FALSE], alpha: 0, debug mode: [FALSE], test dc: [FALSE]
[2019.04.14 12:26:56] Executable dir: /Applications/, name: Telegram Desktop.app
[2019.04.14 12:26:56] Initial working dir: //
[2019.04.14 12:26:56] Working dir: /Users/alexander/Library/Application Support/Telegram Desktop/
[2019.04.14 12:26:56] Command line: /Applications/Telegram Desktop.app/Contents/MacOS/Telegram
[2019.04.14 12:26:56] Executable path before check: /Applications/Telegram Desktop.app
[2019.04.14 12:26:56] Logs started
[2019.04.14 12:26:56] Connecting local socket to /tmp/8bbb1c27f4a685565d1446c4cdc96c44-{87A94AB0-E370-4cde-98D3-ACC110C5967D}...
[2019.04.14 12:26:56] This is the only instance of Telegram, starting server and app...
[2019.04.14 12:26:56] Moved logging from '/Users/alexander/Library/Application Support/Telegram Desktop/log_start0.txt' to '/Users/alexander/Library/Application Support/Telegram Desktop/log.txt'!
[2019.04.14 12:26:56] Primary screen DPI: 72
[2019.04.14 12:26:58] Font Error: could not locate 'Open Sans Semibold' font in ':/gui/fonts/OpenSans-Semibold.ttf'.
[2019.04.14 12:26:58] App Info: reading settings...
[2019.04.14 12:26:58] App Info: reading encrypted settings...
[2019.04.14 12:26:58] Lang Info: Loaded cached, keys: 2256
[2019.04.14 12:26:58] OpenAL Logging Level: (not set)
[2019.04.14 12:26:58] Audio Playback Devices: OpenAL Soft
[2019.04.14 12:26:58] Audio Playback Default Device: OpenAL Soft
[2019.04.14 12:26:58] Audio Capture Devices: CoreAudio Default
[2019.04.14 12:26:58] Audio Capture Default Device: CoreAudio Default
[2019.04.14 12:26:58] App Info: reading map...
[2019.04.14 12:26:58] App Info: reading encrypted map...
[2019.04.14 12:26:58] App Info: reading encrypted user settings...
[2019.04.14 12:26:58] App Info: encrypted user settings read.
[2019.04.14 12:26:58] App Info: reading encrypted mtp data...
[2019.04.14 12:26:58] MTP Info: read keys, current: 1, to destroy: 0
[2019.04.14 12:26:58] Map read time: 22
[2019.04.14 12:26:59] TCP Error: network - Host unreachable
[2019.04.14 12:26:59] HTTP Error: network error 99 - Host unreachable
[2019.04.14 12:27:00] TCP Error: network - Host unreachable
[2019.04.14 12:27:00] HTTP Error: network error 99 - Host unreachable
log-loggedin-github.txt:
[2019.04.14 14:04:51] Launched version: 1006007, install beta: [FALSE], alpha: 0, debug mode: [FALSE], test dc: [FALSE]
[2019.04.14 14:04:51] Executable dir: /Applications/, name: Telegram Desktop.app
[2019.04.14 14:04:51] Initial working dir: //
[2019.04.14 14:04:51] Working dir: /Users/alexander/Library/Application Support/Telegram Desktop/
[2019.04.14 14:04:51] Command line: /Applications/Telegram Desktop.app/Contents/MacOS/Telegram
[2019.04.14 14:04:51] Executable path before check: /Applications/Telegram Desktop.app
[2019.04.14 14:04:51] Logs started
[2019.04.14 14:04:51] Connecting local socket to /tmp/8bbb1c27f4a685565d1446c4cdc96c44-{87A94AB0-E370-4cde-98D3-ACC110C5967D}...
[2019.04.14 14:04:51] This is the only instance of Telegram, starting server and app...
[2019.04.14 14:04:51] Moved logging from '/Users/alexander/Library/Application Support/Telegram Desktop/log_start0.txt' to '/Users/alexander/Library/Application Support/Telegram Desktop/log.txt'!
[2019.04.14 14:04:51] Primary screen DPI: 72
[2019.04.14 14:04:53] Font Error: could not locate 'Open Sans Semibold' font in ':/gui/fonts/OpenSans-Semibold.ttf'.
[2019.04.14 14:04:53] App Info: reading settings...
[2019.04.14 14:04:53] App Info: reading encrypted settings...
[2019.04.14 14:04:53] Lang Info: Loaded cached, keys: 2256
[2019.04.14 14:04:53] OpenAL Logging Level: (not set)
[2019.04.14 14:04:53] Audio Playback Devices: OpenAL Soft
[2019.04.14 14:04:53] Audio Playback Default Device: OpenAL Soft
[2019.04.14 14:04:53] Audio Capture Devices: CoreAudio Default
[2019.04.14 14:04:53] Audio Capture Default Device: CoreAudio Default
[2019.04.14 14:04:54] App Info: reading map...
[2019.04.14 14:04:54] App Info: reading encrypted map...
[2019.04.14 14:04:54] App Info: reading encrypted user settings...
[2019.04.14 14:04:54] App Info: encrypted user settings read.
[2019.04.14 14:04:54] App Info: reading encrypted mtp data...
[2019.04.14 14:04:54] MTP Info: read keys, current: 4, to destroy: 0
[2019.04.14 14:04:54] Map read time: 27
[2019.04.14 14:04:54] Export Info: Destroy top bar by controller removal.
[2019.04.14 14:04:55] TCP Error: network - Host unreachable
[2019.04.14 14:04:55] HTTP Error: network error 99 - Host unreachable
[2019.04.14 14:04:55] TCP Error: network - Host unreachable
[2019.04.14 14:04:55] HTTP Error: network error 99 - Host unreachable
log-tme.txt:
[2019.04.14 12:27:14] Launched version: 1006007, install beta: [FALSE], alpha: 0, debug mode: [FALSE], test dc: [FALSE]
[2019.04.14 12:27:14] Executable dir: /Applications/, name: Telegram tme.app
[2019.04.14 12:27:14] Initial working dir: //
[2019.04.14 12:27:14] Working dir: /Users/alexander/Library/Application Support/Telegram Desktop/
[2019.04.14 12:27:14] Command line: /Applications/Telegram tme.app/Contents/MacOS/Telegram
[2019.04.14 12:27:14] Executable path before check: /Applications/Telegram tme.app
[2019.04.14 12:27:14] Logs started
[2019.04.14 12:27:14] Connecting local socket to /tmp/8bbb1c27f4a685565d1446c4cdc96c44-{87A94AB0-E370-4cde-98D3-ACC110C5967D}...
[2019.04.14 12:27:14] This is the only instance of Telegram, starting server and app...
[2019.04.14 12:27:14] Moved logging from '/Users/alexander/Library/Application Support/Telegram Desktop/log_start0.txt' to '/Users/alexander/Library/Application Support/Telegram Desktop/log.txt'!
[2019.04.14 12:27:14] Primary screen DPI: 72
[2019.04.14 12:27:15] Font Error: could not locate 'Open Sans Semibold' font in ':/gui/fonts/OpenSans-Semibold.ttf'.
[2019.04.14 12:27:15] App Info: reading settings...
[2019.04.14 12:27:15] App Info: reading encrypted settings...
[2019.04.14 12:27:15] Lang Info: Loaded cached, keys: 2256
[2019.04.14 12:27:15] OpenAL Logging Level: (not set)
[2019.04.14 12:27:15] Audio Playback Devices: OpenAL Soft
[2019.04.14 12:27:15] Audio Playback Default Device: OpenAL Soft
[2019.04.14 12:27:15] Audio Capture Devices: CoreAudio Default
[2019.04.14 12:27:15] Audio Capture Default Device: CoreAudio Default
[2019.04.14 12:27:16] App Info: reading map...
[2019.04.14 12:27:16] App Info: reading encrypted map...
[2019.04.14 12:27:16] App Info: reading encrypted user settings...
[2019.04.14 12:27:16] App Info: encrypted user settings read.
[2019.04.14 12:27:16] App Info: reading encrypted mtp data...
[2019.04.14 12:27:16] MTP Info: read keys, current: 1, to destroy: 0
[2019.04.14 12:27:16] Map read time: 40
[2019.04.14 12:27:16] Window Info: Setting layer scale factor to: 1
[2019.04.14 12:27:16] Media key monitoring disabled in Mojave.
[2019.04.14 12:27:17] TCP Error: network - Host unreachable
[2019.04.14 12:27:17] HTTP Error: network error 99 - Host unreachable
[2019.04.14 12:27:17] TCP Error: network - Host unreachable
[2019.04.14 12:27:17] HTTP Error: network error 99 - Host unreachable
log-loggedin-tme.txt:
[2019.04.14 14:46:16] Launched version: 1006007, install beta: [FALSE], alpha: 0, debug mode: [FALSE], test dc: [FALSE]
[2019.04.14 14:46:16] Executable dir: /Applications/, name: Telegram tme.app
[2019.04.14 14:46:16] Initial working dir: //
[2019.04.14 14:46:16] Working dir: /Users/alexander/Library/Application Support/Telegram Desktop/
[2019.04.14 14:46:16] Command line: /Applications/Telegram tme.app/Contents/MacOS/Telegram
[2019.04.14 14:46:16] Executable path before check: /Applications/Telegram tme.app
[2019.04.14 14:46:16] Logs started
[2019.04.14 14:46:17] Connecting local socket to /tmp/8bbb1c27f4a685565d1446c4cdc96c44-{87A94AB0-E370-4cde-98D3-ACC110C5967D}...
[2019.04.14 14:46:17] This is the only instance of Telegram, starting server and app...
[2019.04.14 14:46:17] Moved logging from '/Users/alexander/Library/Application Support/Telegram Desktop/log_start0.txt' to '/Users/alexander/Library/Application Support/Telegram Desktop/log.txt'!
[2019.04.14 14:46:17] Primary screen DPI: 72
[2019.04.14 14:46:18] Font Error: could not locate 'Open Sans Semibold' font in ':/gui/fonts/OpenSans-Semibold.ttf'.
[2019.04.14 14:46:18] App Info: reading settings...
[2019.04.14 14:46:18] App Info: reading encrypted settings...
[2019.04.14 14:46:18] Lang Info: Loaded cached, keys: 2256
[2019.04.14 14:46:18] OpenAL Logging Level: (not set)
[2019.04.14 14:46:18] Audio Playback Devices: OpenAL Soft
[2019.04.14 14:46:18] Audio Playback Default Device: OpenAL Soft
[2019.04.14 14:46:18] Audio Capture Devices: CoreAudio Default
[2019.04.14 14:46:18] Audio Capture Default Device: CoreAudio Default
[2019.04.14 14:46:19] App Info: reading map...
[2019.04.14 14:46:19] App Info: reading encrypted map...
[2019.04.14 14:46:19] App Info: reading encrypted user settings...
[2019.04.14 14:46:19] App Info: encrypted user settings read.
[2019.04.14 14:46:19] App Info: reading encrypted mtp data...
[2019.04.14 14:46:19] MTP Info: read keys, current: 4, to destroy: 0
[2019.04.14 14:46:19] Map read time: 115
[2019.04.14 14:46:19] Export Info: Destroy top bar by controller removal.
[2019.04.14 14:46:19] TCP Error: network - Host unreachable
[2019.04.14 14:46:19] HTTP Error: network error 99 - Host unreachable
[2019.04.14 14:46:20] Window Info: Setting layer scale factor to: 1
[2019.04.14 14:46:20] Media key monitoring disabled in Mojave.
[2019.04.14 14:46:20] TCP Error: network - Host unreachable
[2019.04.14 14:46:20] HTTP Error: network error 99 - Host unreachable
[2019.04.14 14:46:20] TCP Error: network - Host unreachable
[2019.04.14 14:46:20] TCP Error: network - Host unreachable
[2019.04.14 14:46:20] TCP Error: network - Host unreachable
[2019.04.14 14:46:20] HTTP Error: network error 99 - Host unreachable
[2019.04.14 14:46:20] HTTP Error: network error 99 - Host unreachable
[2019.04.14 14:46:20] HTTP Error: network error 99 - Host unreachable

@stek29 stek29 changed the title [bug] On macOS Mojave (10.14.4) app launches with a blank dialog window App launches with a blank dialog window on macOS Mojave (10.14.4) on unsupported macs Apr 15, 2019

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