Sketch templates for laying out customer journeys
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Customer Journey Template.sketch Updates and symbolised experience and platforms Nov 25, 2018
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Journey kit

Sketch templates for laying out customer journeys

Library previeqw

first example in library is just a preview! change the channels on the left to suit your journey

Compatible with figma, just import the file

You can change or edit the channels based on your scenarios and also update the lanes to your preferences. Common journey lanes include:- Discover > Compare > Apply Discover > Apply > Use Discover > Use

Mix and match based on what is most appropriate to the journey you're laying out.

Use my flow arrrows! to describe a flow between screens and annotate experience notes.