diff --git a/protocol/communication/README.md b/protocol/communication/README.md
index ceba7e91..d85d26b3 100644
--- a/protocol/communication/README.md
+++ b/protocol/communication/README.md
@@ -6,5 +6,4 @@ A guide for communicating within thoughtbot.
 Tickets
 -------
 
-* People assign themselves to tickets. As such, do not assign someone else to a
-  ticket unless they request it.
+* People assign themselves to tickets. When in doubt, do not assign a ticket to someone.