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Notification error on checking for new mail #6492
Comments
The system is returning the following error when the app tries to post a notification:
It's unclear why the system would allow you to pick a notification sound and then report an error when the app tries to use it with a notification. But Android versions from Samsung sometimes have these weird errors. I assume you used K-9 Mail's settings screen to set the notification sound. Instead of doing that, tap Messages under Notification categories to get to the system screen to configure notifications. Then change the notification sound there. Please let us know if that works. |
I set the sound to a different one using my phone's notification settings on the phone's |
It happened again! It appears that I have to set the sound through the phone's settings constantly now for it to push notifications other than the default sound. Here's the latest debug log. |
Whenever you change any of vibration, notification light, or sound inside the app you have to go to the system screen and select the desired notification sound again. If possible, avoid updating notifications from inside the app. From reading reports on the internet I believe it's possible that this bug in Android 9 only occurs when an app that didn't declare support for Android 9 is updated to an app version that does declare support for Android 9 (or newer). So you could try uninstalling the app, then reinstalling, and see if that makes a difference. |
I don't see an easy way to fix this. It doesn't seem to affect a lot of users. I don't think it's useful to keep around an open issue for this. |
Checklist
App version
6.201
Where did you get the app from?
Google Play
Android version
Android 9
Device model
Samsung Galaxy J3 (SM-J337v)
Steps to reproduce
1)Set notifications to any other sound except default notification sound
2) wait for set fetch interval to check for new mail.
Expected behavior
Have set notification sound to play and receive new message notification
Actual behavior
Received the following error notification with no sound whatsoever instead of new messages notification
I have to open the app and manually check for new mail when notification sound is not set to the default sound.
Logs
k9mail-logs (2).txt
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