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Describe the bug
Smartphone (please complete the following information):
Your GLPI server
Your error is a 416 Requested Range Not Satisfiable. Are you using Apache? Error logs could bring more light to this issue. Please post the Apache error.
Pls see the Apache web server error log
188.8.131.52 - ragesh [17/Oct/2019:13:00:18 +0530] "GET /octa-it/apirest.php/initSession/ HTTP/1.1" 200 46 "-" "Dalvik/2.1.0 (Linux; U; Android 8.0.0; AUM-AL20 Build/HONORAUM-AL20)"
This is an specific problem to your setup. Your watchguard is blocking some requests.
We'll use this ticket as a reminder that user setups is a variable we cannot address.