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View report gets stuck on loading screenshots. #50

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Mr-Rohbot opened this issue Nov 8, 2019 · 3 comments
Closed

View report gets stuck on loading screenshots. #50

Mr-Rohbot opened this issue Nov 8, 2019 · 3 comments

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@Mr-Rohbot
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Hi,

Not sure if it is something on my end or not, but when we go to view a ticket the screenshots sections stays on the loading spinning circle image and this prevents the rest of the page from loading.

It has happened on the last 3 tickets on our account.

Thanks,
Rohan

@grintor
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grintor commented Nov 9, 2019

Thanks for the feedback. I haven't seen this issue anywhere yet. Could you please send some example URLs to support at support@tier2tickets.com? I would like to take a look.
Thanks, Chris

@Mr-Rohbot
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Thanks Chris. I have sent an example to that email.

I think it might be something to do with the OS version as ones created from Windows 10 work fine, but ones created from Windows 7/Posready09/XP have this issue.

@grintor
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grintor commented Feb 28, 2020

Now that windows 7 is no longer supported my microsoft we are not putting effort to make it work flawlessly. That said, it is still working in all of our tests. Posready09/XP are not supported by us though. I am going to go ahead and close this issue, but thank you for letting us know. If you find any issues in supported OS's please let us know.

Thanks again,
Chris

@grintor grintor closed this as completed Feb 28, 2020
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