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Pressing BACKSPACE deletes mail immediately without warning #7045

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estradis opened this issue Jul 16, 2019 · 4 comments

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@estradis
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commented Jul 16, 2019

As already described in subject, pressing the BACKSPACE key deletes selected emails without warning.

This should be stopped or at least a warning message should appear!

Steps to reproduce:
Select emails
Press BACKSPACE
=> Emails are gone

Similar issues found:
#3259 #4414 #5726

@gerryfrancis

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commented Jul 17, 2019

How do #3259 ("allow to remove messages (without moving to trash)") (feature request), #4414 ("user smtp settings"), and #5726 ("Unable to update Calendar") relate to your issue?

Please explain, thank you.

@DanielRuf

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commented Jul 18, 2019

I guess this is related to some keyup event. Can you list all steps to reproduce this (did you click into any panel?)?

@lab-at-nohl

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commented Jul 18, 2019

Hi estradis, I checked on this. In my 2019-02-07 installation [backspace] will move a mail item to Trash. Are your IMAP-folders named differently? Can you see a trashcan symbol in the folders list?

You might check on account properties - right click. See my (working) settings according to my folder names (unfortunately the window is in German)...

grafik

@estradis

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commented Jul 19, 2019

Hi dudes,

sorry for the late reply. We are all focused on a massive targeted attack on our services at moment.

In our issue management system, the issue is described as follows:

"The user reported that selected emails are deleted after pressing the backspace key. I tested this with my account and the mails were indeed lost. Seems to be a bug in the tine, which I have also reported in tine github. More details see there"

I have tested this with the following results:
After pressing BACKSPACE, the message disappears from the current folder. It won't be displayed in the trash folder until the user triggers a refresh/reload event.

I asked the responsible case worker why he linked the tasks in github as well. He told me that he searched for the keywords BACKSPACE and DEL and found these issues with similar topics, but he didn't check the content of the issues. I instructed my crew not to link cases externally in the future.

@lab-at-nohl: Screenshot is ok. We are located in southern germany.

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