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<!DOCTYPE html>
<html>
<head>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="description" content="{{ site.description }}">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>{{ site.title }}</title>
<link rel="stylesheet" href="css/normalize.css">
<link rel="stylesheet" href="css/syntax.css">
<link rel="stylesheet" href="css/solo.css">
{% include head.html %}
</head>
<body>
<div class="container">
<h1><a href="./">{{ site.tag_text }}</a></h1>
{{ content }}
</div>
{% include scripts.html %}
</body>
</html>

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@import url(//fonts.googleapis.com/css?family=Montserrat:700);
@import url(//fonts.googleapis.com/css?family=Inconsolata:400,700);

html {
font: 16px/1.5 Inconsolata, sans-serif;
}

@media (min-width: 30rem) {
html {
font-size: 20px;
}
}

body {
margin: 2rem 0 5rem;
color: #333;
}

@media (min-width: 30rem) {
body {
margin-top: 5rem;
}
}

a {
color: #0074d9; /* From http://clrs.cc */
text-decoration: none;
}

a:hover, a:focus {
text-decoration: underline;
}

h1, h2, h3, h4, h5, h6 {
font-family: Montserrat, sans-serif;
margin: 0 0 0.5rem -0.1rem /* align left edge */;
line-height: 1;
color: #111;
text-rendering: optimizeLegibility;
}

h1 {
font-size: 2.5rem;
margin-bottom: 1rem;
}

@media (min-width: 30rem) {
h1 {
font-size: 3rem;
margin-bottom: 3rem;
}
}

h1 a {
color: inherit;
}

h2 {
margin-top: 2rem;
font-size: 1.25rem;
margin-bottom: 0.75rem;
}

@media (min-width: 30rem) {
h2 {
margin-top: 2.5rem;
font-size: 1.5rem;
margin-bottom: 1rem;
}
}

h3, h4, h5, h6 {
margin-top: 1.5rem;
font-size: 1rem;
text-transform: uppercase;
}

p, ul, ol, dl, table, pre, blockquote {
margin-top: 0;
margin-bottom: 1rem;
}

ul, ol {
padding-left: 1.5rem;
}

dd {
margin-left: 1.5rem;
}

blockquote {
margin-left: 0;
margin-right: 0;
padding: .5rem 1rem;
border-left: .25rem solid #ccc;
color: #666;
}

blockquote p:last-child {
margin-bottom: 0;
}

hr {
border: none;
margin: 1.5rem 0;
border-bottom: 1px solid #ccc;
position: relative;
top: -1px;
}

.container img, .container iframe {
max-width: 100%;
}

.container img {
margin: 0 auto;
display: block;
}

table {
width: 100%;
border: 1px solid #ccc;
border-collapse: collapse;
}

td, th {
padding: .25rem .5rem;
border: 1px solid #ccc;
}

pre, code {
font-family: inherit;
background-color: #eee;
}

pre {
padding: .5rem 1rem;
font-size: 0.8rem;
}

code {
padding: .1rem .25rem;
}

pre > code {
padding: 0;
}

.container {
max-width: 30rem;
margin: 0 auto;
padding: 0 1rem;
}
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.hll { background-color: #ffffcc }
/*{ background: #f0f3f3; }*/
.c { color: #999; } /* Comment */
.err { color: #AA0000; background-color: #FFAAAA } /* Error */
.k { color: #006699; } /* Keyword */
.o { color: #555555 } /* Operator */
.cm { color: #0099FF; font-style: italic } /* Comment.Multiline */
.cp { color: #009999 } /* Comment.Preproc */
.c1 { color: #999; } /* Comment.Single */
.cs { color: #999; } /* Comment.Special */
.gd { background-color: #FFCCCC; border: 1px solid #CC0000 } /* Generic.Deleted */
.ge { font-style: italic } /* Generic.Emph */
.gr { color: #FF0000 } /* Generic.Error */
.gh { color: #003300; } /* Generic.Heading */
.gi { background-color: #CCFFCC; border: 1px solid #00CC00 } /* Generic.Inserted */
.go { color: #AAAAAA } /* Generic.Output */
.gp { color: #000099; } /* Generic.Prompt */
.gs { } /* Generic.Strong */
.gu { color: #003300; } /* Generic.Subheading */
.gt { color: #99CC66 } /* Generic.Traceback */
.kc { color: #006699; } /* Keyword.Constant */
.kd { color: #006699; } /* Keyword.Declaration */
.kn { color: #006699; } /* Keyword.Namespace */
.kp { color: #006699 } /* Keyword.Pseudo */
.kr { color: #006699; } /* Keyword.Reserved */
.kt { color: #007788; } /* Keyword.Type */
.m { color: #FF6600 } /* Literal.Number */
.s { color: #d44950 } /* Literal.String */
.na { color: #4f9fcf } /* Name.Attribute */
.nb { color: #336666 } /* Name.Builtin */
.nc { color: #00AA88; } /* Name.Class */
.no { color: #336600 } /* Name.Constant */
.nd { color: #9999FF } /* Name.Decorator */
.ni { color: #999999; } /* Name.Entity */
.ne { color: #CC0000; } /* Name.Exception */
.nf { color: #CC00FF } /* Name.Function */
.nl { color: #9999FF } /* Name.Label */
.nn { color: #00CCFF; } /* Name.Namespace */
.nt { color: #2f6f9f; } /* Name.Tag */
.nv { color: #003333 } /* Name.Variable */
.ow { color: #000000; } /* Operator.Word */
.w { color: #bbbbbb } /* Text.Whitespace */
.mf { color: #FF6600 } /* Literal.Number.Float */
.mh { color: #FF6600 } /* Literal.Number.Hex */
.mi { color: #FF6600 } /* Literal.Number.Integer */
.mo { color: #FF6600 } /* Literal.Number.Oct */
.sb { color: #CC3300 } /* Literal.String.Backtick */
.sc { color: #CC3300 } /* Literal.String.Char */
.sd { color: #CC3300; font-style: italic } /* Literal.String.Doc */
.s2 { color: #CC3300 } /* Literal.String.Double */
.se { color: #CC3300; } /* Literal.String.Escape */
.sh { color: #CC3300 } /* Literal.String.Heredoc */
.si { color: #AA0000 } /* Literal.String.Interpol */
.sx { color: #CC3300 } /* Literal.String.Other */
.sr { color: #33AAAA } /* Literal.String.Regex */
.s1 { color: #CC3300 } /* Literal.String.Single */
.ss { color: #FFCC33 } /* Literal.String.Symbol */
.bp { color: #336666 } /* Name.Builtin.Pseudo */
.vc { color: #003333 } /* Name.Variable.Class */
.vg { color: #003333 } /* Name.Variable.Global */
.vi { color: #003333 } /* Name.Variable.Instance */
.il { color: #FF6600 } /* Literal.Number.Integer.Long */

.css .o,
.css .o + .nt,
.css .nt + .nt { color: #999; }

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---
layout: default
---

## Supporting customers is hard. We want to help.

We're two customer ops pros with years of experience supporting users in fast-paced, SaaS environments. We've got messy and made mistakes and we want to share with you what we've learned along the way.

<br>

<div class="profilepics"><img class="profile" src="/img/thomas.png" style="float: left"><img class="profile" src="/img/jess.png"></div>

<br>

## Email is Awesome

Learn at your own pace.



95 site.js

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