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ToSBackCrawler committed Apr 1, 2019
1 parent 41cc848 commit 4fbaf9f06f09a9854d77c59b4d668e8253435c7a
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<strong>For Subscribers of Cable Video, Internet, Voice, and Home Security Services</strong> <strong>For Subscribers of Cable Video, Internet, Voice, and Home Security Services</strong>
</p> </p>
<p>Download privacy notice:</p> <p>Download privacy notice:</p>
<p>English (PDF) | Spanish (PDF)</p> Overview <p>English (PDF | Spanish (PDF)</p> Overview
<p>Comcast knows our customers care about how Comcast uses, maintains, and shares the information we collect about them, and the choices they have regarding that use and sharing. <p>Comcast knows our customers care about how Comcast uses, maintains, and shares the information we collect about them, and the choices they have regarding that use and sharing.
Comcast holds customer privacy in the highest regard, and we are committed to protecting your privacy as we describe in this Privacy Notice. Comcast holds customer privacy in the highest regard, and we are committed to protecting your privacy as we describe in this Privacy Notice.
We value the trust you place in us as a customer when you subscribe to one or more of the Services described below.</p> We value the trust you place in us as a customer when you subscribe to one or more of the Services described below.</p>
@@ -253,23 +253,36 @@ In addition, we cannot correct any errors in customer names, addresses, or telep
Further, we may have no control over information appearing in the directory lists or directory assistance services of directory publishers or directory assistance providers that are not owned by us.</p> Further, we may have no control over information appearing in the directory lists or directory assistance services of directory publishers or directory assistance providers that are not owned by us.</p>
<p>Comcast reserves the right to charge you for the reasonable cost of retrieving and photocopying any documents that you request.</p> <p>Comcast reserves the right to charge you for the reasonable cost of retrieving and photocopying any documents that you request.</p>
<p>Back to Top</p> VII. <p>Back to Top</p> VII.
Other Important Information Protecting the Information We Collect <p>We follow industry-standard practices to secure the information we collect to prevent the unauthorized access, use, or disclosure of information about our customers. Other Important Information
Protecting the Information We Collect
<p>We follow industry-standard practices to secure the information we collect to prevent the unauthorized access, use, or disclosure of information about our customers.
These security practices include technical, administrative, and physical safeguards, which may vary, depending on the type and sensitivity of the information. These security practices include technical, administrative, and physical safeguards, which may vary, depending on the type and sensitivity of the information.
Although we take the responsibility of safeguarding your information seriously, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose your information.</p> Although we take the responsibility of safeguarding your information seriously, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose your information.</p>
<p>Back to Top</p> Data Retention <p>Comcast maintains information that personally identifies you in our regular business records while you subscribe to one or more of the Services. <p>Back to Top</p>
Data Retention
<p>Comcast maintains information that personally identifies you in our regular business records while you subscribe to one or more of the Services.
We also maintain this information for a period of time after you no longer subscribe to a Service if the information is necessary for the purposes for which it was collected or to satisfy legal requirements. We also maintain this information for a period of time after you no longer subscribe to a Service if the information is necessary for the purposes for which it was collected or to satisfy legal requirements.
These purposes typically include business, legal, or tax purposes. These purposes typically include business, legal, or tax purposes.
If these purposes no longer apply, we will destroy, de-identify, or anonymize the information according to our internal policies and procedures.</p> If these purposes no longer apply, we will destroy, de-identify, or anonymize the information according to our internal policies and procedures.</p>
<p>Back to Top</p> Changes to the Privacy Notice <p>As required by the Cable Act, we will provide you with a copy of the current Privacy Notice at the time we enter into an agreement to provide any cable service or other service to you, and annually afterwards, or as otherwise permitted or required by law.</p> <p>Back to Top</p>
Changes to the Privacy Notice
<p>As required by the Cable Act, we will provide you with a copy of the current Privacy Notice at the time we enter into an agreement to provide any cable service or other service to you, and annually afterwards, or as otherwise permitted or required by law.</p>
<p>We may modify this Notice at any time. <p>We may modify this Notice at any time.
You can view the most current version of this Notice by going to http://www.xfinity.com/Corporate/Customers/Policies/CustomerPrivacy.html. You can view the most current version of this Notice by going to http://www.xfinity.com/Corporate/Customers/Policies/CustomerPrivacy.html.
If we make material changes to this Privacy Notice, then we will provide you at least 30 days’ notice and will also notify you by e-mail, direct mail, bill messaging, or other reasonable methods that we select. If we make material changes to this Privacy Notice, then we will provide you at least 30 days’ notice and will also notify you by e-mail, direct mail, bill messaging, or other reasonable methods that we select.
If you continue to use the service following notice of the changes, we will deem that to be your acceptance of and consent to the changes in the revised Privacy Notice. If you continue to use the service following notice of the changes, we will deem that to be your acceptance of and consent to the changes in the revised Privacy Notice.
If we make material changes that will result in a new use, disclosure, or permission of access to previously collected information that personally identifies you, we will obtain your opt-in consent before implementing those specific changes.</p> If we make material changes that will result in a new use, disclosure, or permission of access to previously collected information that personally identifies you, we will obtain your opt-in consent before implementing those specific changes.</p>
<p>Back to Top</p> How Do I Contact Comcast? <p>If you have any questions or suggestions regarding this Privacy Notice, or wish to contact us about your personally identifiable information, please reach us as follows:</p> <p>Back to Top</p>
How Do I Contact Comcast?
<p>If you have any questions or suggestions regarding this Privacy Notice, or wish to contact us about your personally identifiable information, please reach us as follows:</p>
<p>Phone: 1-800-XFINITY</p> <p>Phone: 1-800-XFINITY</p>
<p>Website: https://customer.xfinity.com/contact-us/</p> <p>Website: https://customer.xfinity.com/contact-us/</p>
<p>Mail:<br> <p>Mail:<br>
</p>Comcast Cable Communications, LLC<br> Attn: Law Department - Customer Privacy Notice<br> One Comcast Center<br> Philadelphia, PA 19103-2838<p> </p>Comcast Cable Communications, LLC<br>
Attn: Law Department - Customer Privacy Notice<br>
One Comcast Center<br>
Philadelphia, PA 19103-2838
<p>
</p> </p>
<p>Revised and effective: January 1, 2018</p> <p>Revised and effective: January 1, 2018</p>
<p>Stnd 0419</p>
@@ -36,11 +36,11 @@ We will provide you with notice of any change in our standard prices or fees or
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<strong>For Internet.</strong> Internet price information and additional terms are available at http://www.xfinity.com/policies (or an alternative site if we notify you).</p> <strong>For Internet.</strong> Internet price information and additional terms are available at https://www.xfinity.com/policies (or an alternative site if we notify you).</p>
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<strong>For Voice.</strong> Voice price information and additional terms are available at http://www.xfinity.com/policies and http://www.xfinity.com/corporate/about/phonetermsofservice/phonetermsofservice (or an alternative site if we notify you).</p> <strong>For Voice.</strong> Voice price information and additional terms are available at https://www.xfinity.com/policies and https://www.xfinity.com/corporate/about/phonetermsofservice/phonetermsofservice (or an alternative site if we notify you).</p>
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@@ -181,9 +181,9 @@ If a payment was not credited to your account, a copy of a cancelled check or mo
<strong>REFUNDABLE DEPOSIT AND REFUNDS</strong> <strong>REFUNDABLE DEPOSIT AND REFUNDS</strong>
<p>We may require you to pay a refundable deposit when you activate the Service(s), if you add Xfinity Equipment and/or Service(s) or if you fail to pay any amounts when they are due. <p>We may require you to pay a refundable deposit when you activate the Service(s), if you add Xfinity Equipment and/or Service(s) or if you fail to pay any amounts when they are due.
Subject to applicable law your deposit will be credited to your account (without interest unless otherwise required by law) the earlier to occur of: (1) your account remains in good standing for twelve (12) months or (2) upon full disconnection of all Services. Subject to applicable law your deposit will be credited to your account (without interest unless otherwise required by law) the earlier to occur of: (1) your account remains in good standing for twelve (12) months or (2) upon full disconnection of all Services.
Refunds shall be provided within thirty (30) days of Service disconnection and the return of all Xfinity Equipment or as otherwise specified by applicable law in an amount equal to the credit balance on your account, if any, minus any amounts due on your account (including without limitation, any amounts owed for the Service(s) or for any Xfinity Equipment that is damaged, altered, or not returned).</p> Refunds shall be provided within thirty (30) days of Service disconnection and the return of all Xfinity Equipment or as otherwise specified by applicable law in an amount equal to the credit balance on your account, if any, minus any amounts due on your account (including without limitation, any amounts owed for the Service(s) or for any Xfinity Equipment that is damaged, altered, or subject to an Unreturned Equipment Fee as defined in Section 9(d)).</p>
<p> <p>
<strong>For Prince Georges, Maryland Customers.</strong> Refunds are issued within thirty (30) days of Service disconnection and the return of any Xfinity Equipment or your next billing cycle, whichever is earlier, in a sum equal to the credit balance on your account, if any, minus any amounts due on your account, including, any amounts owed for the Service(s) or for any Xfinity Equipment that is damaged, altered, or not returned.</p> <strong>For Prince Georges, Maryland Customers.</strong> Refunds are issued within thirty (30) days of Service disconnection and the return of any Xfinity Equipment or your next billing cycle, whichever is earlier, in a sum equal to the credit balance on your account, if any, minus any amounts due on your account, including, any amounts owed for the Service(s) or for any Xfinity Equipment that is damaged, altered, or subject to an Unreturned Equipment Fee.</p>
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<strong>CHARGES TO SERVICES</strong> <strong>CHARGES TO SERVICES</strong>
@@ -222,11 +222,13 @@ In addition, you agree to supply us or our agent, if requested, the owner’s na
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<p> <p>
<strong>b. <strong>b.
Customer Equipment.</strong> “Customer Equipment” means software, hardware or services that you elect to use in connection with the Service(s) or Xfinity Equipment that is not provided or leased by us. Customer Equipment.</strong> “Customer Equipment” means software, hardware or services that you choose to use in connection with the Service(s) and that is not provided or leased by us or our agent.
Notwithstanding the last sentence, any equipment purchased by you from us (or our agent) and under an express sale agreement shall constitute "Customer Equipment".
You agree to allow us and our agents the rights to insert CableCARDs and other hardware in the Customer Equipment, send software and/or “downloads” to the Customer Equipment and install, configure, maintain, inspect and upgrade the Customer Equipment. You agree to allow us and our agents the rights to insert CableCARDs and other hardware in the Customer Equipment, send software and/or “downloads” to the Customer Equipment and install, configure, maintain, inspect and upgrade the Customer Equipment.
You warrant you are either the owner of the Customer Equipment or that you have the authority to give us access to the Customer Equipment. You warrant you are either the owner of the Customer Equipment or that you have the authority to give us access to the Customer Equipment.
If you are not the owner of the Customer Equipment, you are responsible for obtaining any necessary approval from the owner to allow us and our agents access to the Customer Equipment to perform the activities described in this paragraph. If you are not the owner of the Customer Equipment, you are responsible for obtaining any necessary approval from the owner to allow us and our agents access to the Customer Equipment to perform the activities described in this paragraph.
In addition, you agree to supply us or our agents, if we ask, the owner’s name, address and phone number and/or evidence that the owner provided such authorization.</p> In addition, you agree to supply us or our agents, if we ask, the owner’s name, address and phone number and/or evidence that the owner provided such authorization.
For avoidance of doubt, "Customer Equipment" does not include Xfinity Equipment for which you have paid an Unreturned Equipment Fee.</p>
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@@ -236,17 +238,18 @@ In addition, you agree to supply us or our agents, if we ask, the owner’s name
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<p> <p>
<strong>a. <strong>a.
Xfinity Equipment.</strong> “Xfinity Equipment” means all new or reconditioned equipment that we or our agent provides or leases to you, including, but not limited to, cabling or wiring (except for Inside Wiring) and related electronic devices, modems, routers, CableCARDs, and any other hardware and includes all software and programs contained within Xfinity Equipment or downloaded to Customer Equipment by us. Xfinity Equipment.</strong> “Xfinity Equipment” means all new or reconditioned equipment that we or our agent provides or leases to you, including, but not limited to, cabling or wiring (except for Inside Wiring, as defined in Section 6(c) below) and related electronic devices, modems, routers, CableCARDs, and any other hardware and includes all software and programs contained within Xfinity Equipment or downloaded to Customer Equipment by us.
You expressly agree that you will use the Xfinity Equipment exclusively in connection with the Service(s). You expressly agree that you will use the Xfinity Equipment exclusively in connection with the Service(s).
You agree that except for the wiring installed inside the Premises (“Inside Wiring”), or equipment purchased by you from us, all Xfinity Equipment belongs to us or other third parties and will not be deemed fixtures or in any way part of the Premises. You agree that all Xfinity Equipment belongs to us or other third parties and will not be deemed fixtures or in any way part of the Premises.
We may remove or change the Xfinity Equipment at our discretion at any time the Service(s) are active or following the termination of your Service(s). We may remove or change the Xfinity Equipment at our discretion at any time the Service(s) are active or following the termination of your Service(s).
You acknowledge that any addition to, removal of or change to the Xfinity Equipment may interrupt your Service(s). You acknowledge that any addition to, removal of or change to the Xfinity Equipment may interrupt your Service(s).
You may not sell, lease, abandon, or give away the Xfinity Equipment, or permit any other service provider to use the Xfinity Equipment. You may not sell, lease, abandon, or give away the Xfinity Equipment, or permit any other service provider to use the Xfinity Equipment, including Xfinity Equipment for which an Unreturned Equipment Fee has been paid.
The Xfinity Equipment may only be used in the Premises unless expressly permitted by us. The Xfinity Equipment may only be used in the Premises unless expressly permitted by us.
At your request, we may relocate the Xfinity Equipment for an additional charge. At your request, we may relocate the Xfinity Equipment for an additional charge.
YOU UNDERSTAND AND ACKNOWLEDGE THAT IF YOU ATTEMPT TO INSTALL OR USE THE Xfinity EQUIPMENT OR SERVICE(S) AT A LOCATION OTHER THAN THE PREMISES OR OTHERWISE EXPRESSLY AUTHORIZED BY US, THE SERVICE(S) MAY FAIL TO FUNCTION OR MAY FUNCTION IMPROPERLY. YOU UNDERSTAND AND ACKNOWLEDGE THAT IF YOU ATTEMPT TO INSTALL OR USE THE Xfinity EQUIPMENT OR SERVICE(S) AT A LOCATION OTHER THAN THE PREMISES OR OTHERWISE EXPRESSLY AUTHORIZED BY US, THE SERVICE(S) MAY FAIL TO FUNCTION OR MAY FUNCTION IMPROPERLY.
You agree that you will not allow anyone other than us or our agents to service the Xfinity Equipment. You agree that you will not allow anyone other than us or our agents to service the Xfinity Equipment.
You are responsible for loss, repair, replacement and other costs, damages, fees and charges if you do not return the Xfinity Equipment to us in an undamaged condition.</p> You are responsible for loss, repair, replacement and other costs, damages, fees and charges if you do not return the Xfinity Equipment to us in an undamaged condition.
For avoidance of doubt, Xfinity Equipment remains Comcast-owned equipment, and Comcast retains title to all Xfinity Equipment, at all times, including but not limited to after payment of an Unreturned Equipment Fee.</p>
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@@ -282,15 +285,16 @@ NEITHER WE NOR ANY OF OUR AFFILIATES, SUPPLIERS OR AGENTS SHALL HAVE ANY LIABILI
<strong>No Unauthorized Devices or Tampering:</strong> You agree not to attach or assist any person to attach any unauthorized device to, or otherwise tamper with, our cable network, Xfinity Equipment or the Service(s) for any purpose, including, but not limited to the unauthorized reception of the Service(s). <strong>No Unauthorized Devices or Tampering:</strong> You agree not to attach or assist any person to attach any unauthorized device to, or otherwise tamper with, our cable network, Xfinity Equipment or the Service(s) for any purpose, including, but not limited to the unauthorized reception of the Service(s).
If you make or assist any person to make any unauthorized connection or modification to or otherwise tamper with Xfinity Equipment or the Service(s) or any other part of our cable network, we may terminate the Service(s) and recover damages resulting from your actions. If you make or assist any person to make any unauthorized connection or modification to or otherwise tamper with Xfinity Equipment or the Service(s) or any other part of our cable network, we may terminate the Service(s) and recover damages resulting from your actions.
You also agree that you will not attach anything to the Inside Wiring, Xfinity Equipment, or Customer Equipment, whether installed by you or us, which impairs the integrity of our cable network or degrades our cable network’s signal quality or strength or creates signal leakage. You also agree that you will not attach anything to the Inside Wiring, Xfinity Equipment, or Customer Equipment, whether installed by you or us, which impairs the integrity of our cable network or degrades our cable network’s signal quality or strength or creates signal leakage.
You agree that it would be difficult, if not impossible, to calculate precisely the lost revenue resulting from your receipt of unauthorized Service(s) or the tampering with Xfinity Equipment or our network and therefore you agree to pay us as liquidated damages, the sum of $500.00 per device used to receive the unauthorized Service(s) in addition to our cost to replace any altered, damaged, or unreturned Xfinity Equipment or other equipment owned by us, including any incidental costs. You agree that it would be difficult, if not impossible, to calculate precisely the lost revenue resulting from your receipt of unauthorized Service(s) or the tampering with Xfinity Equipment or our network and therefore you agree to pay us as liquidated damages, the sum of $500.00 per device used to receive the unauthorized Service(s).
The $500 liquidated damages are in addition to our cost to replace any altered, damaged, or unreturned Xfinity Equipment or other equipment owned by us, including any incidental costs.
The unauthorized reception of the Service(s) may result in criminal fines and/or imprisonment.</p> The unauthorized reception of the Service(s) may result in criminal fines and/or imprisonment.</p>
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<strong>c. <strong>c.
Inside Wiring. </strong>You may install Inside Wiring, such as additional cable wiring and outlets, provided that doing so does not interfere with the normal operations of our cable network. Inside Wiring. </strong>You may install wiring inside the Premises ("Inside Wiring"), such as additional cable wiring and outlets, provided that doing so does not interfere with the normal operations of our cable network.
If you have us install, repair or maintain Inside Wiring, we will charge you for that service. If you have us install, repair or maintain Inside Wiring, we will charge you for that service.
Regardless of who installed it, the Inside Wiring is your property or the property of whomever owns the Premises. Regardless of who installed it, the Inside Wiring is your property or the property of whomever owns the Premises.
If you do not own the Premises, contact your landlord or building manager about the installation, repair or maintenance of Inside Wiring.</p> If you do not own the Premises, contact your landlord or building manager about the installation, repair or maintenance of Inside Wiring.</p>
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<p>You will return all Xfinity Equipment to us at our local service center or to our designee in working order, normal wear and tear excepted within ten (10) days (or five (5) business days for Prince Georges County, Maryland) of the date on which Service(s) are disconnected. <p>You will return all Xfinity Equipment to us at our local service center or to our designee in working order, normal wear and tear excepted within ten (10) days (or five (5) business days for Prince Georges County, Maryland) of the date on which Service(s) are disconnected.
Otherwise, you will be charged up to the retail price for a new replacement for such Xfinity Equipment. Failure to return any Xfinity Equipment will result in the charge of an Unreturned Equipment Fee.
You may also be charged incidental costs that we incur in replacing the Xfinity Equipment. Comcast, as title owner of the Xfinity Equipment at all times, has the right to retrieve any equipment that is not returned.
Upon our request during regular business hours at a time agreed upon by you and us, you will permit us and our agents, to access the Premises to remove all Xfinity Equipment and other material provided by us.</p> Upon our request during regular business hours at a time agreed upon by you and us, you will permit us and our agents, to access the Premises to remove all Xfinity Equipment and other material provided by us.</p>
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<strong>For Montgomery County, Maryland Residents.</strong> If you are mobility impaired, upon your request, we will arrange for the pickup or exchange of our modem at the Premises.</p> <strong>For Montgomery County, Maryland Residents.</strong> If you are mobility impaired, upon your request, we will arrange for the pickup or exchange of our modem at the Premises.</p>
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<p>4.
Unreturned Equipment Fee.
"Unreturned Equipment Fee" refers to a fee charged by Comcast to a subscriber for any unreturned Xfinity Equipment upon termination of the services provided under this Agreement.
The payment of an Unreturned Equipment Fee shall not result in a sale of, or the transfer of title to , any Xfinity Equipment, and such equipment shall remain the property of Comcast, and Comcast retains title to Xfinity Equipment at all times.
Comcast in no way relinquishes ownership of (including title to) Xfinity Equipment by the payment of an Unreturned Equipment Fee.
Even if an Unreturned Equipment Fee has been paid, Xfinity Equipment shall not be resold, used or operated in any manner.
If you pay an Unreturned Equipment Fee and subsequently return the equipment, you will be refunded your Unreturned Equipment Fee in full.</p>
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<strong>LIMITED WARRANTY</strong> <strong>LIMITED WARRANTY</strong>
<p>THE XFINITY EQUIPMENT AND THE SERVICE(S) ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. <p>THE XFINITY EQUIPMENT AND THE SERVICE(S) ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.
@@ -821,9 +833,8 @@ Customers should file written complaints concerning any alleged misrepresentatio
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</ol> <p>Stnd 0419</p>
<p>Stnd 1018</p>
<p>View full agreement</p> <p>View full agreement</p>
<p> <p>
English (PDF) | Spanish (PDF) English (PDF | Spanish (PDF)
</p> </p>

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