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changes for reviewed docs

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ToSBackCrawler committed Apr 30, 2019
1 parent 1680f66 commit 95ad5ead37db436ca64126a4964c0efcf6fdbad2
Showing with 4 additions and 4 deletions.
  1. +4 −4 crawl_reviewed/steampowered.com/Steam Refunds.txt
@@ -3,7 +3,7 @@ Maybe your PC doesn't meet the hardware requirements.
maybe you bought a game by mistake. maybe you bought a game by mistake.
maybe you played the title for an hour and just didn't like it.</p> maybe you played the title for an hour and just didn't like it.</p>
<p>It doesn't matter. <p>It doesn't matter.
Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, ifthe title has been played for less than two hours.
There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.</p> There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.</p>
<p>You will be issued a full refund of your purchase within a week of approval. <p>You will be issued a full refund of your purchase within a week of approval.
You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase.
@@ -16,14 +16,14 @@ These exceptions will be clearly marked as nonrefundable on the Store page prior
Third-party developers will have the option to enable refunds for in-game items on these terms. Third-party developers will have the option to enable refunds for in-game items on these terms.
Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying.
Otherwise, in-game purchases in non-Valve games are not refundable through Steam.</p> Refunds on Pre-Purchased Titles <p>When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. Otherwise, in-game purchases in non-Valve games are not refundable through Steam.</p> Refunds on Pre-Purchased Titles <p>When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title.
The standard 14-day/two-hour refund period also applies, starting on the game’s release date.</p> Steam Wallet Refunds <p>You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds.</p> Steam Hardware <p>Within thirty (30) days after delivery, you may request a refund for Steam hardware and accessories purchased via Steam for any reason. The standard 14-day/two-hour refund period also applies, starting on the game’s release date.</p> Steam Wallet Refunds <p>You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds.</p> Steam Hardware <p>Within the applicable time frame identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam for any reason.
You must ship the hardware back to us within fourteen (14) days after requesting the refund, following the instructions we provide you. You must ship the hardware back to us within fourteen (14) days after requesting the refund, following the instructions we provide you.
Please see the Steam Hardware Order Terms for detailed guidelines on the return and cancellation process for Steam hardware and accessories.</p> Refunds on Bundles <p>You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. Please see the Hardware Refund Policy for detailed guidelines on the return and cancellation process for Steam hardware and accessories.</p> Refunds on Bundles <p>You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours.
If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable during check-out.</p> Purchases Made Outside of Steam <p>Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties).</p> VAC Bans <p>If you have been banned by VAC (the Valve Anti-Cheat system) on a game, you lose the right to refund that game.</p> Video Content <p>We are unable to offer refunds for video content on Steam (e.g. If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable during check-out.</p> Purchases Made Outside of Steam <p>Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties).</p> VAC Bans <p>If you have been banned by VAC (the Valve Anti-Cheat system) on a game, you lose the right to refund that game.</p> Video Content <p>We are unable to offer refunds for video content on Steam (e.g.
movies, shorts, series, episodes, and tutorials), unless the video is in a bundle with other (non-video) refundable content.</p> Refunds on Gifts <p>Unredeemed gifts may be refunded within the standard 14-day/two-hour refund period. movies, shorts, series, episodes, and tutorials), unless the video is in a bundle with other (non-video) refundable content.</p> Refunds on Gifts <p>Unredeemed gifts may be refunded within the standard 14-day/two-hour refund period.
Redeemed gifts may be refunded under the same conditions if the gift recipient initiates the refund. Redeemed gifts may be refunded under the same conditions if the gift recipient initiates the refund.
Funds used to purchase the gift will be returned to the original purchaser.</p> EU Right of Withdrawal <p>For an explanation of how the EU right of withdrawal works for Steam customers, click here.</p> Abuse <p>Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. Funds used to purchase the gift will be returned to the original purchaser.</p> EU Right of Withdrawal <p>For an explanation of how the EU right of withdrawal works for Steam customers, click here.</p> Abuse <p>Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games.
If it appears to us that you are abusing refunds, we may stop offering them to you. If it appears to us that you are abusing refunds, we may stop offering them to you.
We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.</p> How to Request a Refund <p>You can request a refund or get other assistance with your Steam purchases at help.steampowered.com.</p> We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.</p> How to Request a Refund <p>You can request a refund or get other assistance with your Steam purchases at help.steampowered.com.</p>
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<p>Last updated December 6, 2016</p> <p>Last updated April 30, 2019</p>

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